Manager Customer Service

STEPHEN LEVI ADAMS, SR.

*** **** ****** • Richmond Hill, Georgia 31324

Telephone: 912-***-**** • Mobile: 912-***-**** • Email: *******.******@*****.***

MANAGER: Logistics • Petroleum Supply

Results-focused logistics and fuel supply expert with extensive experience and a proven ability to manage complex supply chains and safeguard millions in equipment and goods. Direct warehouse and distribution operations, overseeing large teams and providing training to ensure safety and accuracy. Liaise with all stakeholders, providing status reports and ensuring customer satisfaction. Develop and implement logistics strategies, meeting demand in high-pressure environments and preventing losses.

Logistics • Supply Chains • Maintenance Services • Team Leadership • Fuel Supply & Transport

Multimillion-Dollar Inventories • Warehouse Operations • Strategic Planning • Meeting Facilitation

Quality Control • Inspections • Loss Prevention • Customer Service • Supplier Management

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY, Various Locations • 1984-2012

Primary branch of the United States Armed Forces with 1M+ active-duty and reserve personnel.

Senior Logistical Operations Manager – Fort Stewart, Georgia (2008-2011): Led a team of 150 engaged in managing logistics for equipment valued in excess of $30M. Provided vital logistical support for 170K service members in the Iraq theatre of operations. Planned logistics support strategies and established priorities. Liaised with suppliers and internal customers. Facilitated meetings. Managed all facets of tracking and accounting for multiple supply categories, including repair parts, ammunition, fuel, purified water, maintenance services and laundry services support. Used technology tools to manage logistics and tracking. Inspected automated systems and equipment to ensure certification.

Key Accomplishments:Successfully provided logistical support to military personnel in Iraq in a combat environment, managing massive logistical operation to ensure uninterrupted flow of vital supplies and services.Saved $800M by returning excess equipment to US Army, reduced customer wait time by 12 days and maintained 90% operational readiness rate on equipment.Spearheaded convoy operations, overseeing 3,000 trips covering a total of 7.3M miles to fulfill more than 30K transportation requests.Ramped up capabilities to meet demand by implementing 2 12-hour shifts, enabling successful delivery of more than 1,000 services per month.Received Bronze Star in recognition of outstanding service.

Command Sergeant Major – Fort Stewart, Georgia (2007-2008): Served as subject matter expert, advising units on logistics planning, training, resourcing and synchronization to ensure smooth flow of supplies and services. Set priorities and directed operations, maintaining daily mission communications. Leveraged technology tools and automation to meet turnaround objectives and customer satisfaction goals. Facilitated meetings and conducted inspections. Played a key role in managing unit with 600 logistics personnel attached to companies in charge of a range of goods ($2M value) and a warehouse with $100M+ in supplies.

Key Accomplishments:Successfully managed accounting for equipment valued at $66M as well as for a 2M-gallon fuel supply with no losses.Ensured uninterrupted flow of 1M+ gallons of purified water to support 70K personnel.Skillfully directed maintenance services, maintaining a 90% readiness rating.

STEPHEN LEVI ADAMS, SR. • Page 2 • *******.******@*****.***

First Sergeant – Fort Hood, Texas; Fort Stewart, Georgia; Korea (2002-2007): Led a logistical team engaged in managing a range of supplies (including petroleum) as well as $30M in equipment in a unit comprising 180 personnel. Created and implemented logistics strategy. Conducted training sessions and oversaw unit certifications. Led weekly meetings, liaising with customers to ensure smooth flow of goods. Accounted for 600 service members and assigned equipment on a daily basis. Communicated status to key stakeholders.

Key Accomplishments:Played an integral role in maintaining $30M in equipment, ensuring appropriate preventive maintenance and service. Trained 120 personnel on proper operation of fuel tank farms and fuel vehicles and successfully managed accounting for $1M+ in wartime ammunition with no losses.Received Meritorious Service Medal for exceptional performance.

Petroleum Supply Specialist – Fort Hood, Texas; Korea (1998-2002): Managed a team of 30 engaged in refueling aircraft. Oversaw warehouse operations, including repair parts order and distribution to supply avionics units. Directed preventive maintenance on equipment valued at $10M.

Key Accomplishments:Managed 2M gallons of fuel without incurring losses and oversaw safe refueling of 100+ aircraft.Skillfully managed unit budget, ordering repair parts valued at $2M without exceeding limits.Consistently maintained 90% readiness rating.

EDUCATION & PROFESSIONAL TRAINING

Two Years of College, General Studies

North Central Institute, Clarksville, Tennessee

Logistical Management • Material & Management Inventory • Petroleum Management

Petroleum Quality Assurance • Hazmat • Sarss/ Principles of Management • Senior Leadership

Sergeant Major Academy Graduate • First Sergeant Course Graduate • Advanced Leadership

AWARDS & COMMENDATIONS

1 Bronze Star • 3 Meritorious Service Medals • 6 Army Accommodation Medals

7 Army Achievement Medals • 9 Army Good Conduct Medals

STEPHEN LEVI ADAMS, SR.

229 Hall Street • Richmond Hill, Georgia 31324

Telephone: 912-***-**** • Mobile: 912-***-**** • Email: *******.******@*****.***

Dear Hiring Manager:

Having managed complex global logistics and created strategies that eliminated losses and achieved multimillion-dollar savings, I am currently seeking an opportunity to make contributions to an organization such as yours. With exceptional management skills and an ability to maintain excellent customer satisfaction rates, I am certain I will quickly become a valuable asset.

My ability to lead large teams engaged in obtaining, storing, securing and distributing supplies in a range of categories – including fuel, food and essential services – can provide your company with a competitive edge. A sample of my achievements includes:

Delivering logistical support to US military personnel in Iraq, overseeing thousands of transportation operations covering millions of miles. Meeting increased demand by reconfiguring shifts to improve operational capabilities. Managing millions of gallons of fuel with no losses, using effective loss prevention techniques and ensuring safe handling.Overseeing warehouse operations, coordinating activities with cross-functional teams and accounting for all supplies accurately. Receiving numerous medals and commendations in recognition of excellent service.

Although this letter and the enclosed resume provide an overview of my experience and qualifications, I would be pleased to have the opportunity to discuss the expertise I offer in more detail.

Please feel free to contact me to arrange an interview. Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Stephen Levi Adams, Sr.

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