Sales Customer Service

Sarah Wagih Ezzat

Email: ********@*****-********.***

Address:

City: Hillsboro Beach

State: FL

Zip: 33062

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proficient top sales professional and corporate resource person with proven track record in driving all aspects of global business development from initial prospecting and negotiation to ongoing retention and growth. Over 7 years of experience in the telecom industry in B2B environments with demonstrated capability to boost revenues aggressively. Customer relations expert with proven interpersonal skills building integrity, credibility and long-term business relationships with clients by understanding their issues, addressing them with innovative technology solutions and setting goals to exceed clients' requirements and expectations. Ability to effectively analyze global and local market trends, revert declining growth, identify business opportunities and strategize tactical business plans for driving revenue growth. Exceptional communicator with strong presentational, negotiation, closing, problem-resolution and client needs assessment skills. Extensive experience in coordinating trade shows to increase sales opportunities and lead generation by networking with prospective clients and showcasing products and services. Working with C-suite, senior managers, and other key stakeholders in name organizations and major players in the technology industry such as MoneyGram, SanDisk, Citrix and Novartis.

Educational Background:

High School Dipolma from Florida Atlantic University, Boca Raton FL 1/2001 to 12/2004 (Communications, Intercultural & Organizational)

Job History / Details:

Summary

Proficient top sales professional and corporate resource person with proven track record in driving all aspects of global business development from initial prospecting and negotiation to ongoing retention and growth. Over 7 years of experience in the telecom industry in B2B environments with demonstrated capability to boost revenues aggressively. Customer relations expert with proven interpersonal skills building integrity, credibility and long-term business relationships with clients by understanding their issues, addressing them with innovative technology solutions and setting goals to exceed clients' requirements and expectations. Ability to effectively analyze global and local market trends, revert declining growth, identify business opportunities and strategize tactical business plans for driving revenue growth. Exceptional communicator with strong presentational, negotiation, closing, problem-resolution and client needs assessment skills. Extensive experience in coordinating trade shows to increase sales opportunities and lead generation by networking with prospective clients and showcasing products and services. Working with C-suite, senior managers, and other key stakeholders in name organizations and major players in the technology industry such as MoneyGram, SanDisk, Citrix and Novartis.

Highlights

Fortune 500 company management

C-Suite level sales

Salesforce.com

SaaS

Sugar CRM

Microsoft Office Suite (Excel, Word, Powerpoint, Outlook)

Brand awareness development

Market Research

B2B Sales

Contract Negotiation

Proposal Writing

Arabic Language Proficiency

French Conversational

Managerial team building and leading skills

Accomplishments

Signed up and managed the highest volume account in assigned territory.

Succeeded in boosting current employer's overall profitability by more than 30 percentage .

Grew corporate region revenue by 70 percentage in 12 months.

Successfully expanded account base from 20 to more than 75 producing accounts.

Experience

July 2011 to Current

United World Telecom Delray Beach, FL

Sales Team Leader

Manage daily task planning, operation and problem-solving of a Business Development/Sales team to deliver targets and revenue goals and ensure optimum customer service experience.

Participant in all HR-related issues affecting Sales team members including conducting recruitments, interviews, appraisals, confirmations, promotions and terminations.

Deliver monthly reports to upper management detailing all aspects of Sales team performance .

Call monitor, train, motivate and support through a coaching culture

Work closely with departmental managers to deliver feedback and address areas of concern.

June 2010 to July 2011

United World Telecom Delray Beach, FL

Corporate Account Manager

Strive for improved client acquisition and retention and up-selling opportunities in order to maximize company revenue growth.

Work closely with key clients to assess their telecom needs, increase their global presence and match them with strategic solutions by customizing when necessary in order to exceed their goals.

Cultivate positive and enduring relationships with major accounts and improve customer retention levels.

February 2005 to June 2010

United World Telecom Delray Beach, FL

Senior Business Development Coordinator

Research and analyze competition and business opportunities in the Middle Eastern, Asian and US Corporate regions, and devise specific action plans to target and capture untapped potentials.

Formulate specific promotional offers based on regional market trends for existing customers and successfully execute them to increase revenues.

Identify quarterly goals for the regions based on newly introduced products/services, and prioritize activities to reach regional revenue goals.

Monitor the progress of current affiliate and customer accounts on a regular basis and make recommendations to upper management in order to revert a declining trend or to further increase their growth.

May 2000 to August 2000

ARCADE Cairo, Egypt

Translator/Editor

Responsible for translating and editing outsourced Arabic documentation and correspondence messages from ARCADE staff to respective clients into English.

Edit the catalog and formulate written proposals for 2 State projects in Bahrain: the Sheikh Isa Library and Conference Hall, and the National Assembly Building of Bahrain.

January 1998 to March 1998

Kubell Art Gallery Cairo, Egypt

Administrative Assistant EGYPT

Preparation, coordination and organization of art exhibits.

Interact daily with firm and client executives to assist in meeting customer demands.

Update client information and managing mail correspondence using Mail Merge Software.

May 1997 to August 1997

Equity Advertising Cairo, Egypt

Manager Assistant

Part of the creative team work for the art department.

Administer database maintenance using Excel.

Coordinate and attend meetings with clients to present ad proposals.

Education

December 2004 Florida Atlantic University Boca Raton, FL

Bachelor of Arts Communications, Intercultural & Organizational

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