Customer Service High School

Kaitlin Wright

Email: ********@*********.***

Address:

City: Columbia

State: MD

Zip: 21044

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly organized and personable with experience providing more then exceptional customer service in establishments ranging from casual eating to fine dining. Able to execute multiple tasks at once without losing momentum or focus. Experienced retail store manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Educational Background:

High School Dipolma from Howard High School, Ellicott City MD 1/2001 to 2/2005 (American Sign Language)

High School Dipolma from Howard Community College, Ellicott City MD 1/2001 to 12/2012

Job History / Details:

Summary

Highly organized and personable with experience providing more then exceptional customer service in establishments ranging from casual eating to fine dining. Able to execute multiple tasks at once without losing momentum or focus. Experienced retail store manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Highlights

Excels at up-selling

Friendly and enthusiastic

Gregarious and positive personality

Training for Intervention Procedures (TIPS) Certification

ServSafe certified

Strong mathematical aptitude

Customer service-oriented

Organized

Experience

December 2011 to November 2012

River Hill Sports Grille Clarksville, MD

Bartender

Delivered excellent customer service by greeting and assisting each customer.Cleaned bars, work areas, and tablesCleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Always maintained a minimum of percentage 1 increase in sales above other employees.

January 2008 to September 2011

Coal Fire Ellicott City, MD

Bartender/ Server

Helped build company's reputation in area as restaurant was new when employment started. Inspected dining and serving areas to ensure cleanliness and proper setup. Go above and beyond to help or locate items requested by customers.

December 2006 to January 2008

Ulta Salon Cosmetics & Fragrance Elkridge, MD

Merchandise Manager

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff.Wrote order supply requests to replenish merchandise. Stocked and restocked inventory when shipments were received.Worked closely with the district manager to formulate and build the store brand.

Education

2005 Howard High School Ellicott City, MD

High School Diploma

Scored in top 5 percentage percentile of math and science areas

Howard Community College Columbia, MD

American Sign Language

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