Customer Service Management

Chengcheng Li

Email: *********@********.***

Address: *** **** *** **

City: Minneapolis

State: MN

Zip: 55414

Country: USA

Phone: 612-***-****

Skill Level: Assistant

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Chengcheng Li (Cheryl)

********@***.***; 612-***-****

SUMMARY

Financial Mathematics Master candidate with strong analysis and problem solving skills; collaborative team mate; quick learner, self-motivated goal-achiever, detail oriented, CFA level II candidate; Seeking a full time or internship position in analysis and risk management.

EDUCATION

University of Minnesota- Twin Cities Expected-5/2013

Masters, Financial Mathematics (MFM) Current GPA: 3.50

Nankai University, College of Economics 09/2007-07/2011

Bachelor of Economics & Finance GPA:3.6

TECHNICAL SKILLS

Microsoft Office, SPSS, EViews, Matlab, C#; Mandarin-Fluent, English-Fluent

WORKING EXPERIENCE

Wealth Management Consultant, Jinhengfeng Precious Metal Investment 06/2012-08/2012

Analyzed market data (fundamental and technical analysis) and created daily reports that supported investment decisions on gold, silver and gold futures

* Communicated with clients and traded for them per their requests

* Analyzed daily market data and created charts as the basis of analysis

* Worked as an associate trainer, helping new employees during orientation

MuniPrice Analyst Intern, DerivActiv-Minneapolis, MN, USA 02/2012-03/2012

Participated in project design, data acquisition and database construction. Evaluated the relative efficiency of a dealer`s distribution channel

* Aggregated data using Bloomberg terminals and EMMA

* Filtered related information using Excel

* Structured Tax-exempt and Taxable Municipal Bonds

* Reviewed and analyzed primary and secondary bond market trading activity

* Created graphical representations of relationships of primary issuance underwriters discount and price actions

* Reviewed secondary market price action as a function of time, ratings and size

China Minsheng Banking Corp., Ltd Intern-Beijing, China 04/2011-06/2011

* Reviewed clients documentation and followed up any questions

* Gained knowledge of individual products and marketing strategy through studying yield calculation and trading process of certain finance management products

* Gained strong customer service and communication skills through introducing products to customers and helping with the application process

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