Project Manager Customer Service

Anthony Rives

Email: *********@********.***

Address: **** ****** *****

City: Plano

State: TX

Zip: 75025

Country: USA

Phone: 214-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Anthony F. Rives

2737 Scenic Drive, Plano, Texas 75025

214-***-**** / *********@********.***

Project Manager / Telecom Analyst / Switch Technician / Fiber Optic Technician

SUMMARY OF QUALIFICATIONS

A results driven technical professional with proven expertise in managing projects, programs and operational teams with an emphasis in the telecommunications field. I am highly skilled in system analysis, implementation documentation, material procurement, budget activities including: development, managing and maintaining. Created processes for equipment inventory and shipping, documentation, systems installation and maintenance. A self-starter able to implement cost-effective solutions to problems, establish realistic priorities, initiate viable courses of action to attain project success; and make productive decisions through efficient management abilities. Key Strengths:

* Operations * Customer Service * Vendor Management * Technical Leadership * Contract Negotiations * Telecom Switching Installation * VoIP Implementation capabilities * Repair Capabilities * Fiber Optic Splicing

* Testing Certifications * Analytical Skills * Communication * Accounting/P&L * Budgeting Management

* Management & Financial Reporting * Capital Planning * Team / Personnel Management * Problem Solving

* Organizational Skills * Planning/Coordinating * Self-Starter * Secret Clearance (active)

PROFESSIONAL EXPERIENCE

ITT - Redcom IGX Technician in Iraq 2004-2011

* Maintain and operate the IGX Tactical Telecommunication System.

* Adding new hardware, performing software upgrades, and completing scheduled maintenance.

* Submitted status reports, inventory reports, and maintenance status to the U.S. Army.

* VoIP Phone programming on Cisco Call Manager Systems

* Created and processed REMEDY trouble tickets on a daily basis.

IP Communications - Director of Project Management 2000-2003

* Managed and operated all aspects of the IP network to include: network expansion, augmentation, and material sparing for the network operations group.

* I was responsible for the collocation group that worked exclusively with SBC on every issue relating to the collocation spaces leased by us. This included all applications, monthly bill reconciliation, access issues, equipment issues, and tariff interpretations / negotiations.

* Previously held position as PM Manager responsible for building IP Communications DSL/Broadband Network. My team successfully built a 4 state, 400+ site network in 8 months, on time and within budget. We managed each step required in these builds, which included: maintained implementation schedules, material databases, approved vendor invoices, and furnished activity reports to management on a daily basis.

Pacer International - Director of Real Estate Services 1998-2000

* Provided complete site acquisition services to Pacer clients by identifying their requirements, performing site audits, making recommendations, and assisting in Landlord RFP responses and lease negotiations.

MCI - Manager of Program Management 1992-1998

* Managed group of PM`s for the installation of new COs (Central Offices) for MCI`s Local Service Division.

* Identified critical paths and events, site identification, lease negotiations, budget creation; and project scheduling, acquisition of capital funds, developing contingency plans, ordering all equipment, performing site inventory of all equipment, managing the site construction telecom hardware installations, and tracking budgets to actual costs.

* The MCI Local Services Division built 31 sites in 18 months which greatly aided in lowering Long Distance Access Charges and produced a new product offering in the 31 major U.S. cities. Previous position as a Telecom Equipment Analyst responsible for: vendor management, ordering all hardware and software being deployed into the MCI Network. Identified critical paths and events, created budgets, scheduled projects, handled acquisition of capital funds, developed contingency plans, ordered all equipment and tracked budgets to actual costs.

Planning Research Corporation (PRC) - Senior Systems Engineer 1990-1992

* Tasked on U.S. Government (GSA ASP) analysis projects to perform a technical evaluation of EPABX bids for the replacement of existing Centrex systems.

Marriott Corporation - Senior Telecommunications Analyst 1978-1990

* Responsible for specific telecommunications designs of EPABX systems to be installed in both the domestic and international hotels. The telephone systems had to be complete and running prior to the hotels opening, with no delays. Most of the hotels had bookings two years in advance of opening so there could be no construction slippage. Of 35+ hotels worked on personally, not one was delayed due to a communications issue.

* Designed the system based on basic criteria, issued RFPs that were based on this design, analyzed the responses and awarded the contract.

* Created and obtained the capital funds for each installation and managed the installation and the budgets.*

CERTIFICATIONS

* CompTIA Security+ Certification

* Secret Clearance (active)

* FOA (Fiber Optic Association) Advanced Fiber Optic Technician Certification & Basic Fiber Optic Technician

Certification

* Basic and Advanced Fiber Optic Splicing and Testing

EDUCATION

* ITT IGX Operations and Maintenance Training (ITT)

* U.S. Army Intelligence Computer Vulnerability Assessment Course (Iraq)

* U.S. Army AC Level 1 Computer Awareness Training (Iraq)

* U.S. Army Computer Users Security Course (Iraq)

* SMU Mid-Management Program (Edwin L. Cox School of Business)

* Understanding ATM Course (MCI)

* SL-1, SL-100, DMS-100 and 250 Overview Courses (Nortel)

* 580 Installation/Maintenance Course (Wescom)

* Basic Electricity Course and Installation I, II, III (Bell System)

* Music Education (Montgomery College, Rockville, MD.)

Computer Skills: Microsoft Office: Outlook, PowerPoint, Word, Excel, MS Project 2010, Cisco VoIP CM programming, REMEDY Trouble Ticket Program

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