Manager Customer Service

Title:Technician

**********@***.***

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NAME: Clay Leeds

ADDRESS: **** ******** ******

CITY: Laguna Beach

STATE/PROVINCE: CA

ZIP/POSTAL CODE: 92651

COUNTRY: USA

EMAIL: **********@***.***

PHONE: 949-***-****

CANDIDATE ID: 154721

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE: 5

WILL RELOCATE: No

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Open

HOMEPAGE:

ESUME

CLAY LEEDS

http://homepage.mac.com/webmaestro/resume.html

OBJECTIVE

Utilization of my extensive technical experience, communication skills, and creative

talent as a key player in developing synergistic solutions in the Internet community.

EMPLOYMENT

Web Developer, Buy.com, Aliso Viejo, California-May 2000-Present

Lead ASP/HTML Web Developer

for: major re-design of BUY.COM user-interface; smooth &

timely design/rollout of Help Center, emphasizing self-help; enabled My Account/Help

infrastructure to auto-populate e-mail FORM with account details; 'Bundle' & 'Grouping'

display-logic integrated with product availability; Content Manager Application (CMA).

Webmaster/Manager, RealLegends.com, Vista, California-October 1999-May 2000

Managed Content & Development Groups for 1st public release of eCommerce website

selling authentic sports memorabilia. Prioritized projects, integrating Oracle back-

end/PL-SQL cartridge query front-end. Responsibilities included; planning & development of

Order Fulfillment Infrastructure; development of RFPs & selection of $50K load-testing

software (RSW e-Suite & Rational); testing of site infrastructure, simulating 1000s of

concurrent users.

Applications Program Manager

/Webmaster, Brain.com, Newport Bch., California-Apr '96-Aug

'99

Developed eCommerce site from concept thru production (Traffic growth: 1,000-26,000+

unique IP/visitors per day). Served as LAN, DNS, e-mail & Web Admin; Director of Tech

Support & Customer Service;

Software Architect/User Interface Developer; Technical Writer,

Layout, Typography & Graphic Designer for all User Manuals & Packaging; Developed &

Leveraged Customer e-mail Database (Managed 3000+ e-mails/day).

Instructor of Web Design, N. Orange Co. Comm. Coll., Fullerton, California-Aug '98-Apr

'99

Taught web & graphic design, site management, search engine & META tag techniques.

Computer/LAN Technician, Computer Friendly, Durango, Colorado-Aug '94-Apr '96 Managed own

business purchasing, configuring & troubleshooting computers/networks.

Computer Science Teacher, Navajo Preparatory School, Farmington, New Mexico-Aug '92-Jul

'94

Wrote/administered $40,000 Educ. Tech. Grant integrating computer science into College

Prep curriculum. Researched, purchased & built computer lab with 10 workstations

(including RAM, software, scanners & external hard drives). Taught a full curriculum,

including BASIC programming, desktop publishing, yearbook, and a bi-weekly newspaper.

EDUCATION

Pepperdine University,

Malibu, California

Bachelor of Arts,

International Studies/Intercultural Communication-April 1991

University of California,

Irvine, Irvine, California

K-12/Multiple Subject California Teacher Certification

-August 1992

SKILLS

* www: eCommerce, FTP & MAIL servers (POP3 & Exchange 5.5), WebHosting, ISPs, DNS

* LAN: Troubleshooting PCs, printers, file-servers, Ethernet, TCP/IP, NT Server

3.x/4.0/2000

* OS: Win3.1/95/98/2000/NT (OS & network); MacOS expert; Newton; PalmPilot/III expert

* Languages: Italian (fluent); French, Spanish (conversant)

; ASP, HTML, CGI, JavaScript,

vi

* Applications/Proficiencies: GoLive, Photoshop, PageMaker, Quark, Access, Project,

Visio, Office97/2000, Outlook 2000/Exchange Server 5.5/2000, Eudora, FileMaker Pro,

HomeSite

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