Customer Service Insurance

Curtis Harrop

Email: *********@********.***

Address: **** *. ******* ***.

City: Chicago

State: IL

Zip: 60622

Country: USA

Phone: 937-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Curtis Harrop

1336 N. Western Avenue, Unit 1R * Chicago, IL 60622 * 937-***-**** * *********@********.***

Objective

Confident and competitive insurance professional. Educated with advanced communication skills seeking a position that will utilize my customer service experience to achieve the company's mission and goals. Key strengths include: Policy interpretation, agency relationship building, scoping damage to auto and home, commercial experience, and liability scenerios.

Work Experience

09/2011

The Hartford Insurance, Chicago, Illinois

Outside Claim Representative

Handle a variety of personal and commercial line property claims

Inspect every claim handled in person and meet with every insured

Intake of approximately 7 to 12 claims per week

Interpret policy language and formulate coverage decisions

Deploy to other states to assist in handling catastrophe claims

09/2003 - 09/2011

Cincinnati Insurance Company, Fairfield, Ohio

Outside Claim Representative

Handled multi-line insurance claims for multiple independent insurance agencies

Wrote documented and produced auto and property estimates

Interpreted policy language and formulated coverage decisions

Identified liability scenarios and constructed decisions based on results

Initiated team meetings with multiple insurance agencies to address issues and concerns

Handled all large loss assignments for a unit of twelve adjusters

Deployed to various parts of the country to assist in handling catastrophe claims

03/2002 - 09/2003

Buckeye State Mutual Insurance, Piqua, Ohio

Inside Claim Representative

Handled multi-line claims from independent insurance agencies to conclusion

Took in an average of approximately 20 to 25 claims per week

Interpreted policy language and formulated coverage decisions

Led round table discussions involving coverage and liability decisions

11/1999 - 03/2002

Budget Rent A Car, Dayton, Ohio

Customer Service Representative

Managed vehicle rentals to business and leisure customers

Educated customers on rental agreements and insurance coverage

Supervised reservations and ensure proper vehicles available

Provided customer service to a wide variety of customers in an airport setting

11/1993 - 11/1996

United States Army, Fayetteville, North Carolina

Specialist E-4

Administrative specialist for the 44th medical brigade

Typed orders for soldiers

Commander's driver

Education

1997 - 2002

Wright State University, Beavercreek, Ohio

Bachelor of Arts in Psychology GPA: 3.4

Skills

Associate in Claims designation (AIC)

Proficient in Microsoft Office applications

Proficient with multiple estimating software applications including Xactimate

Served as vice president and president of the Dayton Claims association in 2008 and 2009

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