Sales Customer Service
Resume:
.
Tibor
BeltBusiness Jack of all Trades
Moreno Valley, CA 92551
*****.****@*****.***
Sales and Production Management / CRM Software Consulting / Vocational Recruiter
Results producing recruiting and sales professional with a proven record of accomplishment in planning and leading comprehensive strategies in support of business goals and objectives. Expertise in stream lining sales processes utilizing in-house systems and targeting prime market through trends/share analysis. Demonstrated success driving growth in targeted markets through implementation of directed prospecting methodologies and enhanced sales training. Solid leadership skills; able to build and guide top-performing marketing teams. Adept at communicating with management, vendors, and internal departments to coordinate accomplishment of overall company goals.
Self-Motivated and Synergistic Leader * New Market Penetration * Detail-Oriented * Market Research & Analysis * Expertise in closing intangible markets * Team Building & Management * Former US Army Recruiter
PROFESSIONAL EXPERIENCE
CRM Software Trainer / Consultant, 2007 - Present
Hewlett Packard - Mission Viejo, California
Southern California Recruiting Battalion Application Trainer (BAT): responsible for providing end user training and general support for battalion command groups and subordinate personnel, on 30+ Army Recruiting Information Support System (ARISS) applications and supporting peripheral equipment. Trained over 250 personnel dispersed over 350 square mile area. Instructed usage of social-technical systems and salesmanship related to proprietary customer relationship management software. Training with key leadership on production related tools and key metrics resulted in commendable evaluations. Conducted training in hands-on classroom environments, online tutorials and computer-based training (CBT) methodologies. Resolved shortfalls in daily operation, provided level one customer service support for problem resolution and recommended technical solutions for new communications/computer requirements.
Selected Contributions:
Enhanced training contributions drove up target-market production over 50% designing and launching new prospecting methodologies utilizing in-house systems. Selected above peers as trainer for highly visible and mission essential locations outside primary realm of responsibility.Provided dynamic computer training solutions that saved time, increased productivity and improved efficiency for by automating various production reports.
*Awarded as one of the top trainers for inaugural year in contract, commended numerous times as a key contributor to contract success.
Vocational Guidance Counselor, 2006 - 2007
MPRI, Inc - Los Angeles, California
Responsible for the recruitment of qualified applicants into needed fill positions for United States Army. Qualify potential applicants physically, mentally and morally into training and educational programs with integrity, utilizing master salesmanship and strong closing abilities to long term commitments. Re-qualify Enlistees for shipment through meticulous quality control measures and continual salesmanship.
Selected Contributions:
Graduated top of class of all civilians at Operations and Guidance Counselor Course. Meticulous attention to detail curtailed numerous fraud enlistments during final quality control.Recruiting Station Commander, 2003 - 2006
Assistant Station Commander 2002 - 2003
Recruiter 2001-2002
US Army Recruiting - Mission Viejo, California
Station Commander: responsible for the implementation of the college recruitment objectives through effective utilization of budgeted advertisement, promotional, and manpower resources. Manage up to seven Recruiting Representatives in daily activities such as outbound calls of no less than 100 per recruiter, weekly school visits and directed follow-ups. Developed, directed and executed training programs. Strict adherence to safety standards resulted in zero accidents. Conducted market research and analysis for trends and developed strategies to win market share. Wrote, edit and presented advertising material for use by local media. Resource intense coordination of static and interactive exhibits for events of up to 200,000 people.
Assistant Station Commander: responsible for daily production such; as appointments, conducts and enlistments. Interact with Station Commander on daily production activities. I would personally integrate new representatives in all facets of recruiting. Developed, directed and conducted sales training programs to all company personnel. Continually called upon to perform the duties of the station commander, often leading the station to mission success.
Recruiter: responsible for the implementation of the College and High School recruitment objectives through effective utilization of classroom presentation, lead generation and utilization of static and interactive exhibits. Managed effective prospecting plan, implementing telephonic, face to face, house calls and school visitation to accomplish monthly mission. Responsible for conducting interviews and all processing for potential recruits.
Selected Contribution:
Management skills resulted in office being awarded top target producer for Southern California for 2006, runner-up for top overall producer for small stations in 2004.Awarded Top Recruiting Station for the Month and Quarter countless times.Assistant Station Commander who often lead the station to mission success, resulting in promotion to Station Commander ahead of peers.Increased schools production for all assigned high schools by 50%. Achieved 100 percent plus of monthly assigned goals for an outstanding ten of twelve months. Accomplished 166% of annual mission as a newly assigned recruiter. Runner-Up for Top New Recruiter in Southern California for 2002.Top target producer for Southern California for 2003.
EDUCATION & CREDENTIALS
Battalion Applications Trainer Course, 2007 - 4 Week Course - Ft. Jackson, SC
Army Operations and Guidance Counselor Course, 2006 - 4 Week Course - Ft. Jackson, SC
Recruiting Station Commander Course, 2004 - 4 Week Course - Ft. Jackson, SC
Army Recruiter Course, 2001 - 6 Week Course - Ft. Jackson, SC
Primary Leadership Development Course, 1999 - 4 Week Course - Ft. Lewis, WA
Network Switching Systems Operator Course, 1996 - 4 Month Course - Ft. Gordon, GA
Army Basic Training, 1995 - 6 Week Course - Ft. Jackson, SC
High School graduate, Moreno Valley High School, 1994 - Moreno Valley, CA
Bachelor of Science in Information Technology, 2013 - ITT Tech Anaheim, CA
Active Secret Clearance with Federal Government
AWARDS AND RECOGNITIONS
Glenn E. Morrell Award - Highest award for recruiting excellence
Army Gold Recruiting Ring - Awarded for recruiting excellence
Army Gold Recruiting Badge w/ Three Sapphire Stars - Advanced recruiter badge awarded for expertise in recruiting
PROFESSIONAL SEMINARS
Brian Tracy - Focal Point
Tom Hopkins - Boot Camp for Sales
Zig Ziglar - Closing the Deal
Franklincovey - The 7 Habits of Highly Effective Managers
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