Quality Assurance Customer Service
Resume:
Title:Dan Militar
**********@*****.***
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Name: Dan Militar
Address: ** ******* *****
City: vernon
State: CT
Zip/Postal Code: 06066
Country:
E-mail: **********@*****.***
Primary Phone: 860-***-****
Background
Most Recent Job Title: GSO Tech Lead
Most Recent Employer: Travelers
Career Level:
Availability or Timeframe: Immediately
Authorized to work in the US: Yes
Security Clearance:
Do you have transportation: Yes
Over 18: Yes
Education: Bachelors
Languages Spoken:
Job Preferences
Desired Salary: Open
Willing to Relocate:
Desired Job Titles:
Desired Job Types: Employee
Work Status: Full Time
Desired Shifts: 1st Shift
Desired Travel:
Category: Information Technology or Systems
Company Size:
Company Type:
Industry:
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Copyright c 1997- Lee Hecht Harrison, Inc.
DANILO MILITAR
60 Chelsea Ridge
Vernon, CT 06066 **********@*****.***
SUMMARY
Self-motivated Business Analyst/QA testing professional with diverse experience in
Information Technology in the insurance industry. Strong background in quality assurance
concepts, and testing methodology, writing business requirements, test planning, and test
case creation. Effectively manages multiple projects and tasks, focusing on timely
implementations while adapting as priorities shift. Able to identify priorities and
communicate critical issues leading towards resolution acceptable to multiple business
partners. Operates high standards, strong work ethic and positive attitude. Ability to
interact effectively with multi-functional teams. Demonstrated strengths include:
Solid Analytical Skills
Effective Communication Skills
Detail Oriented
System Development Life Cycle (SDLC)
Problem Solving
Documentation
Data Loading/Testing/Troubleshooting TECHNICAL SKILLS
Operating Systems: VAX/VMS, Windows XP and Internet Explorer Languages/DBMS: COBOL I and
II (Programming courses), IMS Mainframe: TSO, ISPF, SDSF, IOF and PDF, FILEAID, FILEAID -
IMS, ABENDAID, STARTOOL, DB2 (QMF), COMPUWARE (PLAYBACK scripting tool), Reflection
version 4 and 7 (scripting tool), File Transfer Apps: Lotus Notes Mail, Microsoft Word,
Excel, PowerPoint, RSW (web site scripting tool), Microsoft Outlook, Winrunner, QTP,
Rational, Test Director, MS Access, CSW(Common Service Workstation), Maestro, Beyond
Compare Networks: LAN (Local Area Network) and WAN (Wide Area Network) Hardware: IBM 390,
DEC/VAX
PROFESSIONAL EXPERIENCE
Travelers, Hartford, CT 04/2009PresentGSO-Tech Lead
(Personal Insurance Business Technology Access Management)
Responsible for providing security access for divisional personnel and contractors for
the Personal Insurance Business Technology
Handled User administration for applications to various platforms including distributed,
host and stand alone.
Supported Domain rights to Windows Active Directory and Computer Management for research
and
planning purposes.
Provided superior customer service for division personnel, with concentration on GSO
(Global Sourcing Organization) Engagement Managers that handles all the onshore and
offshore contractors.
Organizing shares, applications and data for Active Directory Group access rights.
Troubleshooting access issues on various platforms including distributed, host and stand
alone
Created and maintained Onboarding documentation for processes performed by area
Documented fixes and problem resolutions for access issues to broaden knowledge base
Migrated all assigned engagement virtual machines to CITRIX
Travelers, Hartford, CT 20062009Sr. QA Analyst
(PIBT- QED Quality Environment and Development)
Responsible for performance testing which included strategy and planning, test
development, test execution and regression testing.
Analyze the support to ensure that it is feasible or in scope for Regression Testing.
Used Maestro (scripting tool) and Beyond Compare (data comparison).
Developed and created detailed test plans for ATLAS 3, CDE, CARS and Policy Writer (R3)
via the Quality Center.
Recorded and tracked defects via Quality Center (Test Director) uncovered during the
execution of tests and actively participate in the resolution
Proactively escalates issues and problems, to the QA Manager.
Work with users, systems analyst, and programmers to create/analyze required project
documents insuring UAT (User Acceptance Testing), MO (Model Office) and Quality Assurance
processes are incorporated.
Facilitated and participated in analysis, walk through, code reviews and user group
meetings.
Ensure the Quality Assurance process reviewed and carried out through all phases of the
Software development lifecycle.
Provide Sign Off for each testing environment UAT (User Acceptance Testing), MO (Model
Office) and Production.
Proactively seeks cross-training opportunities for overall team development.
Assist others on the team to achieve their goals and objectives.
MODIS, Burlington, MA 02/20065/15/2006QA Technician Consultant
Assigned to METLIFE
Responsible for performance testing which included strategy and planning, test
development, test execution and regression testing.
Worked on system integration, testing of new system and integration of newly-developed
programs.
Analyzed IT system specifications.
Developed and created detailed system test plans for HOST system, CSR Life Workstation
and Internet Account Viewer.
Recorded and tracked defects via Lotus Notes Discrepancy Log and Test Director uncovered
during the execution of tests and actively participate in the resolution
Proactively escalates issues and problems, to the QA Manager.
Work with users, systems analyst, and programmers to create/analyze required project
documents insuring UAT (User Acceptance Testing) and Quality Assurance processes are
incorporated.
Participates in analysis, walk through, code reviews and user group meetings.
Ensure the Quality Assurance process reviewed and carried out through all phases of the
Software development lifecycle.
Performed regression testing and make sure that all the old codes and all the new codes
are properly coded.
Preferred
Solutions, Southington, CT 03/20051/2006Business Analyst/Test Technician Consultant
Assigned to METLIFE
Responsible for performance testing which included strategy and planning, test
development, test execution and regression testing.
Worked on system integration, testing of new system and integration of newly-developed
programs.
Analyzed Use Case requirements, developed and created detailed system test plans for CSW
(Customer Service Work Station) the Annuity systems.
Recorded and tracked defects uncovered during the execution of tests and actively
participate in the resolution.
Proactively escalates issues and problems, to the QA manager.
Work with users, systems analyst, and programmers to create/analyze required project
documents insuring UAT (User Acceptance Testing) and Quality Assurance processes are
incorporated.
Participates in analysis, walk through, code reviews and user group meetings.
Ensure the Quality process is reviewed and carried out through all phases of the Software
development lifecycle.
Performed regression testing. Created and executed detailed test plans base on
business/system requirements.
Lambert Technical Services, Lebanon, CT 20042005Business Analyst Consultant
- Assigned to CIGNA (CPF-Central Provider File)
Responsible for performance testing which included strategy and planning, test
development, test execution and regression testing.
Worked on system integration, testing of new system and integration of newly-developed
programs
Performed acceptance, system and end to end testing that focused on business and workflow
processes in the aid of GUI (Graphic User Interface) maps in CPF (Central Provider File)
and DB2 (QMF). GUI maps explains how Winrunner identifies GUI objects in an application.
Analyzed business requirements, and developed detailed system test plans for CCN (CIGNA
Care Network) systems via Test Director.
Performed regression testing. Created and executed detailed test plans base on
business/system requirements
utilizing Winrunner
Aetna Inc
., Middletown, CT 20002003Quality Assurance Technical Analyst/Business Systems User Specialist
Responsible for performance testing which included strategy and planning, test
development, test execution and regression testing.
Worked with the business community to gather, define and document business processes and
requirements in support of the implementation systems.
Analyzed business requirements, developed detailed system test plans for ACAS (Automatic
Claim Adjudication System) the claim payment systems for Health, (Hospital, Dental,
Vision, Hearing and Executive Medical).
Facilitated gathering and walkthrough meetings with our business and system partners.
Created and executed detailed test plans based on business/system requirements using for
ACAS (Automatic Claim Adjudication System) the claim payment systems for Health,
(Hospital, Dental, Vision, Hearing and Executive Medical) to enhance claim payment
automation utilizing ACAS on-line.
Created and executed detailed test plans based on business/system requirements using EWM
(Electronic Workflow Management) for Health, (Hospital, Dental, Vision, Hearing and
Executive claims) to increase electronic claim processing utilizing TSO( Startool) and DB2
mapping tools.
Reviewed acceptance, regression test results and error reports, EOB(Explanation of
Benefits) and EPP(Explanation of Provider Payment) to ensure integrity of existing and new
code via TSO (Copybook) and ACAS on-line.
Trained team members when necessary.
PriceWaterhouseCoopers LLP, Hartford, CT 01/200009/2000Business Analyst Consultant
- Assigned to Otis World Headquarters (Elevators)
Worked on system integration, testing of new system and integration of newly-developed
programs
Performed acceptance testing that focused on business and workflow processes of that
website (Otis.com)
Tested new builds for the website
Performed regression testing. Created and executed detailed test plans based on
business/system requirements utilizing RSW (web base scripting tool) and Loadrunner
software.
PRT Group, Inc
., Windsor, CT 1998 - 1999Business Analyst Consultant
- Assigned to Hartford Life Insurance Company
Maintained rate and renewal contracts, assuring all rates were available for clients and
agents two weeks in advance.
Utilized Winrunner scripts to automatically input renewal rates.
Transmitted rate feeds via RISE (Rate Interface System Extract).
Maintained feed files using VAS (Variable Annuity System) a batch system that updates the
Fixed Accounts, Dollar Cost Averaging renewals and new money rates.
Business Analyst Consultant
- Assigned to Pfizer, Inc.
Tested Pfizer systems (22 applications) for Y2K compliance. Responsible for writing
business requirements and creating test plan, documentation and test scripts for the test
lab. Improved efficiency in data gathering by installing client production files in the
home office system.
Environment: VAX/VMS, S1032 and Reflection version 4 and 7 (mainframe scripting tool).
OTHER RELEVANT EXPERIENCE
United Healthcare, Hartford, CT
Acceptance Business Analyst (UNET)
Travelers Insurance Co
., Hartford, CT
Business Analyst
Travelers Online Processing System
User Systems Analyst
- Case Installation Department
EDUCATION
BA
Music (Voice Major) The University of Philippines Diliman, Metro Manila, Philippines
TRAINING/CERTIFICATIONS
COBOL I
(1984) and II (1986), Manchester Community College, Manchester, CT
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