Customer Service Manager

William Caldwell

Email: *********@********.***

Address: ** *** ******** ** *

City: Rancho Santa Margarita

State: CA

Zip: 92688

Country: USA

Phone: 949-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

William Caldwell

65 Via Amistosa, Apt. L

Rancho Santa Margarita, CA 92688

Mobile: 714-***-**** Home: 949-***-****

Email: *********@********.***

OBJECTIVE

To secure a position as a Procurement Specialist/Asset Manager that will utilize my technical background and years of Desktop Support to allow me to procure products in a more efficient and cost effective manner.

ACHIEVEMENTS

* 7 years of experience solely managing and coordinating all procurement of Assets and Supplies for USLabs (Integrated Oncology)

* Specialized Purchasing for the US Labs Sales Team

* Established synergies and relationships with internal customers as well as the IT Logistics Center purchasing group

* Full understanding of PeopleSoft e-Procurement system

* Managed control of assets that were purchased for Inventory

CERTIFICATIONS

ElementK Excellence in Technical Customer Service February 22, 2012

ElementK ITIL Foundation Certification Customer Service Modules 1-6 Completed Sept 23rd, 2012

PROFESSIONAL EXPERIENCE

USLabs (Integrated Oncology)/Labcorp, Irvine, CA 2002-2012

Procurement Specialist Procurement/Asset Management

* Manage and coordinate all procurement of Assets and Supplies for USLabs

* Accurately inventory all received equipment and prepare systems for return to lease vendor

* Provide up-to-date inventory status reports on a weekly basis

* Deploy assets based on requests submitted by the USLabs Client Device Support group

* Ensure that equipment data is properly entered into the Master Asset List

* Ensure that the Master Asset List is accurately updated as assets are deployed or moved

* Identify and locate missing equipment

* Ensure that all assets are properly tagged per USLabs policy

* Full understanding of PeopleSoft e-Procurement system

Examples of recent procurements:

* The results of my research found the HP 6200 Quadcore i5s new computers are compatible with the microscopes in our Fish Department, greatly increasing the speed for technician`s slide analysis. The Logistics Department called the Help Desk an average of 5 times weekly for printer issues with the HP3015n printer. The department`s need to print over 10,000 pages per month greatly exceeded the manufacturer`s recommended specifications for the unit. With the assistance of the IT Logistics Center, we replaced the unit with the HP4015n printer and within one month, the Logistics' department calls for printing issues dropped to zero.

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