Project Manager Service
Resume:
Mary Dye
Email: *********@********.***
Address: *** ********* **.
City: Akron
State: OH
Zip: 44333
Country: USA
Phone: 330-***-****
Skill Level: Experienced
Salary Range: $85,000
Primary Skills/Experience:
Project Management Operations management Manager
Educational Background:
Certification, PMP
Keane Method, 05/2010 - 05/2010
Kansas City, KS
Bachelors Degree, Educ/Math concentration
University of Akron, 09/1976 - 05/1980
Akron, OH
Job History / Details:
Mary Murphy Dye, PMP
Akron, OH 44333
*********@********.***
www.linkedin.com/in/marymurphydye
PROJECT MANAGEMENT PROFESSIONAL
Accomplished Project Manager with expertise in directing highly complex projects on schedule and within budget. Proven track record of structuring and implementing project portfolios that yield measurable results, cost reductions gained from improved system / process performance, and productivity gains through multiple change and improvement initiatives. Keenly focused on customer requirements and service levels which directly contribute to bottom line results. Solid leadership skills, capable of leading and motivating individuals to maximize levels of productivity while forming cohesive team environments.
Specific expertise in the following:
* Collaborative / Innovative Leadership
* Operations Planning & Analysis
* Productivity and Efficiency Improvement
* Cross-Functional Team Leadership
* Administrative & Operations Solutions
* Lean Six Sigma for Process
* System Integration / SDLC
* Large Budget Management
* Change Agent
* Strategic Planning / Program Management
* Articulate Communication / Presentation Skills
* Problem Solving / Troubleshooting
* Quality Performance Reporting
* Best Practice Implementation
PROFESSIONAL EXPERIENCE
Diebold, Inc., North Canton, OH
2011 - 2012
The leading global provider of financial integrated self-service delivery systems, service, and security systems.
Global IT Project Manager
Responsible for managing all facets of multiple service related projects directed towards accomplishing the Service Delivery team`s strategic business and organizational objectives.
* Implemented the Oracle R12 HR core infrastructure successfully for 2012 benefits and payroll, on-time and under budget,including Oracle Data Integrator (ODI), Service Oriented Architecture (SOA), Tidal, Discoverer, performance service level agreements and tuning.
* Conducted the company-wide 2011 PMP continuing education for all PMP certified associates.
* Delivered a multilayer Web service request management
system to Diebold North America banking customers, improving the customer experience and increasing customer access to 24/7.
YRCW North American Transportation, Akron, OH
2003 - 2010
Fortune 500 company and one of the largest transportation service providers in the world; subsidiaries include Yellow
Transportation and Roadway Express.
Senior Manager of Sales Customer Solutions
2009 - 2010
Supported a virtual Sales team to successfully bring on new
customers, including interpreting client RFPs, needs analysis,technology installs, plan timeline, and effectiveness tracking.
* Implemented an inter-departmental customer On-Boarding process for YRCW clients, streamlining the process and reducing defects in invoicing.
* Developed a customer optimization model to facilitate
development of transportation solutions used by the supply chain engineers.
* Delivered a Sales weekly tracking process for executive
management to identify weak revenue accounts. Identified missing revenue of $10M.
Senior Manager of Operations Planning
2007 - 2009
Responsible manager of customer network solutions, network
development, on-time delivery, defect measurement, and quality reporting. A direct report to the VP of R&D and leader of six senior analysts.
* Developed and implemented customer shipping schedules;
maintained customer service issue logs, communications and
resolution.
* Installed network workload plans, service transit day
standards, and performance reporting.
* Implemented administrative and operations solution for
consolidated deliveries for Home Depot.
* Served as liaison between YRCW business units for
cross-functional implementation of process changes and resolution of customer satisfaction issues.
* Developed and implemented an equipment capacity and allocation model, reducing projected capital expenditures by $30M.
Senior Manager of Operations Development
2006 - 2007
Leader for inter-company billing, administration, operations,
procedures, and technology projects, a direct report to the VP of Operations.
* Developed and implemented inter-company pickup and delivery
solution delivering a $7M annual savings to the corporation,
including integrated billing, rating and customer status
tracking.
* Instituted Service Level Agreements (SLA) between business
units, creating an agreement on performance expectations across the units which aligned with customer quality metrics.
Senior Project Manager, Enterprise Project Management Office
2004 - 2006
Led work to combine and eliminate back-office operations through best practice analysis and alignment to company strategic goals; a direct report to the VP of Enterprise Project Management.
* Delivered an imaging technology and best practice solution to improve border clearance quality percentage from 87% to 94% and reduced administrative cost by $250K annually.
* Installed an enhanced technology process between YRCW and YRC Mexicana, which stabilized Mexican accounting, collections, and reduced write-off by $40K annually.
* Implemented best practices on reciprocal empty trips to reduce costs by $341K annually.
* Received the YRCW Chairman`s Award in 2005. Demonstrated
outstanding performance in the delivery of objectives meeting the corporate strategic goals and cost reductions.
Project Manager, YRC Acquisition Team
2003 - 2004
Responsible for merging of the Accounting and Finance
departments, including designing the combined business functions,process mapping, staffing analysis, IT assessment, cost schedules, and final personnel recommendations.
Roadway Express, Akron, OH
1982 - 2003
Leading transporter of industrial, commercial, and retail goods, specializing in solutions for businesses across North America
(Roadway was acquired by YRCW in 2003).
Manager of Service, Administration & Technical Support
2001 - 2003
Responsible for service quality assessment and reporting, ISO
9002 certification, and development of administrative tools for operations.
* Led the effort to gain carrier re-certification for ISO 9002.
* Developed a pickup and delivery tractor need and allocation
model tool to manage the distribution of tractors against the
terminal business levels.
Coordinator of Equipment Planning & Technical Support
1999 - 2001
Responsible for $60M equipment budget, including: justification, allocation, distribution, and location tracking.
* Developed and implemented an equipment rental and rail detention projection model with weekly monitoring dashboard. Realized equipment savings of over $800K in 2001 by reducing company trailer rentals.
Operations Analyst
1989 - 1999
Technology Team Lead
1982 - 1989
EDUCATION & TRAINING
Bachelor of Science (BS) in Education
Concentration in Mathematics
University of Akron, Akron, OH
Project Management Professional (PMP)
Lean Six Sigma Black Belt Training
Six Sigma Academy, Kansas City, MO
Developing Executive Women (DEW)
Columbus, OH
ISO 9000 Training
Orlando, FL
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