Customer Service Project
Resume:
Title:PC LAN Administrator
*******@***.**.***
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CANDIDATE ID: 2583923
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EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
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TELEPHONE: 382*******
EMAIL: *******@***.**.***
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HOTTEST SKILLS: product, lien, advertising, market, cms, database, communication,
content, marketing, regional, stock, e-commerce, engineer, multimedia, presentation,
promotion, public relation, acquisition, practice, suit
REVISION: 07-SEP-02
RESUME:
Tony Urgo Resume
Resume
Tony Urgo
13904 Capewood Lane, #353
San Diego, CA 92128-4249
*******@***.**.***
Current
Areas Of Focus Website Interface/Information and Visual Design, Usability, Content
Management, Branding, and Information Architecture
Other
Areas Of Focus Print, Video, Film, Project Management, Operational
Management, Systems and Process Development
Introductions
To any position of responsibility in communications and multimedia I
bring a broad range of skills, real world experience, and practical
expertise. I have a total of 15 years in graphic and typographic design,
advertising agency work, and print, over 10 of those years in supervisory
and managerial positions. I also have 5+ years experience now in website
and rich media (video, audio, Flash) development on the Internet. I
have a strong combination of creative design, project management, and
new technology experience that can serve to increase and enhance your
company's image, production capacity, and the quality of your services,
while also reducing operational costs substantially.
Software
Skills I also have many years of hands-on experience in video editing
and production (traditional and digital). My rich media software skills
include QuarkXPress on the print side and the Adobe suite of multimedia
design tools: Photoshop, Illustrator, Premiere. I am cross-platform,
with a Mac bias.
People
Skills I have directed and managed major design projects in all
aspects - planning, staffing, managing, team building, problem solving,
and implementation. I have worked both alone and in collaboration and
have excelled in both situations. I have also been in positions where
I have been able to strongly mentor, instruct, plan, and develop and
manage project teams and staff members. I'm proud to have a long list
of personal and professional references who will describe me as industrious,
efficient, creative in problem solving and project management, an extremely
fast learner, an excellent communicator, and a responsible, ethical
professional.
Employment
History
3/00
-PresentDirector
of Design, iXL, Inc. (www.ixl.com)
- Developed design department, introduced process and task analysis
- Worked closely in client-facing capacity to manage client expectations
and develop strong working relationships
- Managed resources and projects in billable and administrative capacities
- Provided expertise, mentorship, and support to design staff on client
engagements
- Leader in technology and creative design issues, peer consultant to
other functional departments in company (engineering, IA, QA, site authoring)
- Developed best practices solutions for regional and national use
- Effected cost control, project estimating, and systematized departmental
processes for more efficient, rapid, and effective project deployment
Senior
Art Director, iXL, Inc.
- Lead designer on client engagements, project team leader
- Overall technical and creative support for iXL clients, including
site design, development of aesthetic guidelines, graphics production
- Liaison with engineering to facilitate efficient and intelligent development
of intensive databased, e-commerce enabled websites for major, often
Fortune 1000, clients
- Systematized and formulated procedures and methodologies within the
creative group to increase quality of deliverables
- Promoted to Director of Design after 6 months
6/99
-3/00Managing Editor
- Content Management Systems (CMS), Buyingedge.com,
Inc
. (www.buyingedge.com)
- Established and developed overall editorial direction and content
acquisition policy for a new e-commerce startup
- Created CMS process and system while awaiting installation of purchased
CMS software system
- Commissioned articles and product-related feature material over an
expanding range of product categories, while discovering, developing
relationships with, and providing editorial guidance to an expanding
freelance writing staff
- Developed and nurtured a freelance pool of over 30 writers
Note:
Company sold to LiquidPrice.com in February, 2000
3/97
-6/99Regional Managing Editor, Comcast Online Communications (www.InTheGardenState.com)
- Responsible for the overall editorial direction and design of a general
interest "magazine" website
- Increased audience share and marketing of website, resulting in a
30-fold increase in page views over an 18-month period
- Increased advertising interest and revenue 10-fold as a result of
above
- Produced and edited cross-promotional television spots for the online
operation, aired on Comcast's regional broadcast affiliate networks
Senior
Designer/Co- Managing Editor, Comcast Online Communications
- Proactively developed public relations, advertising, and other promotional
initiatives
- Contributed as a core team leader in implementing the major creative
and functional redesign of the website across all of Comcast's six major
online markets, creating a new modular, scalable architecture to facilitate
future growth and expansion
- Maintained visual presentation and interface consistency
- Produced visual assets for continual updating and ongoing maintenance
of website
- Assumed co-Managing Editor role full time in March, 1998, became
sole Managing Editor upon departure of colleague in January, 1999
1/95
-3/97Chief Technology Officer/Partner, Spots On The Spot, Inc.
- Designed and implemented from scratch the computerized system for
a startup stock illustration service
- Established all aspects of the digital operation from image acquisition,
transaction processing and customer fulfillment, to the company's daily
operational workflow
- Designed and produced the company's digital, searchable stock art
catalog on CD-ROM
- Supervised all phases of the project, including vendor choice, database
production, package design, and quality assurance of the final product
- Trained staff in their responsibilities and the operational practices
of the company, including customer service, using the computer network,
image processing and databasing, and software use and troubleshooting
- Software training included graphics applications (Photoshop, Quark,
Adobe Illustrator), database applications (FileMaker Pro, Excel) and
other vertical applications for credit card processing, web, and email
clients
Note:
Company acquired in March, 1997 by The Stock Illustration Service (SIS),
based in New York and Paris, and is now operated as a division within
SIS
(www.images.com)
3/92
-1/95Senior Instructor, Electronic Publishing, Data Quest Systems
- Developed comprehensive training curriculum to address the (then)
emerging field of digital publishing
- Taught electronic publishing courses as a Senior Instructor, including
tutoring and mentoring former students in career guidance
- Developed and taught class and field instruction in traditional and
digital printing methods, photo retouching, printing press operations
and project quality control (press proofing, paper attributes, project
budgeting)
1/90
-3/92Creative Services Manager, Council on International Educational
Exchange
- Managed staff of seven, providing complete design and production services
as manager of an internal creative services division
- Converted the operation from a traditional graphics services department
to a fully digital operation within the first 9 months, with cost savings
after the first year, and further reductions thereafter
- Developed relationships and supervised projects with printers, service
bureaus, freelance artists, paper suppliers and other vendors, including
project QA over all phases of production
- Controlled cost, including operating requirements, new equipment purchases,
and meeting budget requirements on all project estimates and expenditures
- Streamlined the operation technologically and reduced overall operational
costs 25% while absorbing a concurrent increase in staffing (2 additional
graphic designers), equipment (3 new desktop computers and 2 new laser
printers), and projects (a 12% increase in job orders) by digitizing
the operation and outsourcing to new vendors with equal technological
expertise
Note:
Gap in dates indicates return to school for degree (see below: Parsons
School of Design
)
5/82
-12/87Writer/Designer/Video Editor, Sony Corporation
- Established a graphics services and technical publications operation
for Sony's in-house use, including typesetting and document production
services other than full-color printing projects
- Worked with printers and other vendors on production of user manuals
and marketing literature for the professional video product line
- Edited broadcast standard (1-inch and Betacam) footage for corporate
presentations, public relations, and marketing videos
- Provided technical writing, scriptwriting, and video production and
editing services to Sony's American operations nationwide
- Worked closely with Japanese colleagues locally and in Japan to ensure
accurate translation of technical and service-oriented literature for
Sony's line of professional products, including Sony's professional
video production suite, video editors and recorders, and broadcast standard
video cameras and related equipment
Education/Other
Experience
1977
-82Various Positions/Disciplines
Community Reporter, Suburban News; Dispatcher, PSE&G Customer Service
1988-89
Parsons School of Design
Graphic Design & Advertising, BFA w/Honors
1989
Summer Internship, Parsons Abroad (Tokyo, Kyoto, & Kanazawa, Japan)
Japanese Graphic Design
1975-77
New York University
Film and Television Production
Foreign
Languages: German, Japanese (unused for some years, now rusty)
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