Information Technology Customer Service
Resume:
Title:Application Developer
**********@***.***
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NAME: Melissa Dickson
ADDRESS: **** ****** ***** **
CITY: Arnold
STATE/PROVINCE: MD
ZIP/POSTAL CODE: 21012
COUNTRY: USA
EMAIL: **********@***.***
PHONE: 410-***-****
CANDIDATE ID: 136320
CITIZENSHIP: US
Citizen
EDUCATION: Bachelor Degree
EXPERIENCE: 5
WILL RELOCATE: Open
RELOCATION INFO:
JOB WANTED: Any
RATE NEEDED:
HOMEPAGE:
HOTSKILLS: Information Technology HR/Staffing Specialist,Research utilizing company
database, Internet resources, and networking to recruit various engineering professionals
ESUME
Melissa dickson
1216 Quaker Ridge Drive
Arnold, MD 21012
Phone: 410-***-****
Email: **********@***.***
OBJECTIVE
A challenging and rewarding position in which I can apply my experience, with
the potential for career advancement.
EXPERIENCE
4/2000
- 4/2001Allegis Group (TEKsystems) - Baltimore,
MD
Information Technology HR/Staffing Specialist
Brought on board to streamline/facilitate the recruiting process for
the company's internal technical recruiting process.
Serve as liaison, responsible for maintaining communication between Internal
Staffing/HR Department, internal IT department management, and assigned field
recruiters.
Duties include;
Attending weekly/bi-weekly management staff meetings to update management on
staffing issues, as well as being present to address any concerns/issues
management may have, and to gather and coordinate candidate feedback with our
assigned recruiters.
Serve as point of contact for coordination of, and participation in local
technical job/career fairs. Track and maintain applicant information for all
job fairs.
Responsible for all internal job postings for the company's IT department.
Maintained two separate Access Databases used to track all applicant
information.
Ran queries and produced various weekly reports detailing current applicant
status in relation to existing open requirements.
Extend verbal and written offers of employment, determine employee start dates.
Responsible for entire new hire process, including all required paperwork,
entry into PeopleSoft, and forwarding information to payroll for processing.
Responsible for tracking HR Information Technology related metrics.
Handle all Human Resource related projects/issues within the internal
Information Technology department, including employee relations issues, and
various strategic HR projects.
Review of results from Information Technology Department Employee Survey
(research/assess/recommend) in the areas of; Creative Recognition, Referral
Bonus Program, Salary Assessments, Metrics, Creative Compensation, Employee
Development process, and Flex-Time policies.
Point of contact for Allegis Group, Information Technology's partnership with
local colleges and universities. Assigned with developing a technical
internship program within the company's IT department.
Coordinate with IT Planning Manager to create and implement an HR Process
Training Course and Manual for all members of IT management, and technical team
leads.
Revised and implemented new Employee Referral Program for Allegis Group
Information Technology Department.
Track all referrals, hires, and bonus distributions. Handle recruitment process
for employee referrals, from initial contact to potential offer of employment.
Primary point of contact for the company's Diversity Initiative. This is a roll
out involving approximately 450 employees, spanning 9 departments.
8/1999
- 2/2000US internetworking - Annapolis, MD
Contract
Recruiter
Focus on routing incoming resumes to appropriate departments / hiring
managers and performing reference checks.
5/1999
- 8/1999Stanton Chase International - Baltimore,
MD
Executive Recruiter/Market Researcher
-Retained executive search firm, specializing in senior level
executives in various industries. -Concentration to date has been in
industrial products manufacturing and distribution environments. -Manage
multiple projects and develop relationships with people through effective
telephone communications. -Perform market research and project planning.-
Organizing, directing and implementing tactical sales strategies to penetrate
those areas of opportunity.-Specific skills in lead generation, identification,
closing, managing relationships, communication, and meeting deadlines in a
professional setting. -Independent and autonomous research to develop highly
qualified candidates on a timely basis to meet deadlines. -Market research,
creatively utilize numerous research techniques, contact individuals to gain
assistance and close on candidates -Research potential markets to penetrate and
analyze the appropriate strategies that should be deployed to optimize
candidate capture. -Plan and make recommendations to implement research
programs as necessary for increased yields.
4/1998
- 11/1998Aerotek - Fairfax, VA
Customer Service Supervisor
/Office Mgmt
-Maintain all payroll, tax, and benefits information for contract and
internal employees. -Serve as liaison between our corporate offices and
contract, internal employees, and client managers. -Establish and maintain
relationships with current and prospective contract employees as well as hiring
managers. -Set-up, monitor, and document all drug testing and background
checks. -Manage administrative staff, as well as perform office management
duties. -Handle all workman's compensation and unemployment cases. -Provide
training to administrator on her responsibilities as well as training to take
over my position.
11/1996
- 4/1998Aerotek - Baltimore, MD
Technical Recruiter
-Research utilizing company database, Internet resources, and
networking to recruit various engineering professionals. -Recruited primarily
scientific applications of engineering; covering Mechanical Engineers,
Electrical Engineers, Software Engineers, Hardware Engineers, GIS Specialists,
Electronic Technicians, PCB Designers, Configuration Managers, etc. -Assisted
other divisions in recruiting business applications of engineering (i.e.,Oracle
DBA), Telecommunications, Networking Engineering, and office personnel. -
Specialize in high level, SW Engineering Internet searches. -Generate leads and
set new sales meetings to expand client base. -Provide top quality customer
service by building and maintaining relationships with prospective and current
contract employees, and client representatives/hiring managers. -Provide
efficient and timely response to customer needs and requests. -Provide training
and guidance to new recruiters to bring them up to speed with the full customer
service/recruiting/account maintenance process. -Organize meetings and delegate
responsibilities to ensure effective and efficient office function.
EDUCATION
12/1995
West Virginia University Bachelor's Degree
Early Childhood Development
ACCOMPLISHMENTS
West Virginia University; 1995 Teaching Assistant: Athletic Department 1993
Peer Educator: Health Education Department 1993 Special Events Chairman: Alpha
Phi Sorority 1993 Scholarship Award: Alpha Phi Sorority 1992 President's
Award: Alpha Phi Sorority 1992 President's Retreat: Selected to attend weekend
retreat involving all Presidents of the Greek System and Panhellenic Counsel at
West Virginia University 1991 Historian: Alpha Phi Sorority
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