Design Customer Service
Resume:
Title:CUSTOMER SERVICE REPRESENTATIVE
****.******@*****-*********.***
Document
Source below
NAME: D, M
ADDRESS: *** *. ******* ******
ADDRESS2: Suite 2150
CITY: Chicago
STATE: IL
ZIP: 60606
CANDIDATE ID: 2324033
US CITIZENSHIP: US
Citizen
EDUCATION: Bachelor Degree
EXPERIENCE: 7
WILL RELOCATE: No -
JOB WANTED: Any
RATE NEEDED: 70,000 - 80,000
TELEPHONE: 312-***-****
EMAIL: ****.******@*****-*********.***
HOMEPAGE:
COMMENTS: Looking for Contract or Permanent Position in the Chicago area
HOTTEST SKILLS: Web Development
REVISION: 10-JAN-02
YOE: 7
RESUME:
Summary
MD is a Senior Web Developer with over 7 years of Web application systems
design, development and implementation experiences. He has focused his career
in the area of planning, layout, design and implementation of Web site pages
and custom applications. Matt brings to the table a extensive background of
skills using a broad variety of multi-tier, client/server, database and Web
development tools
Education:
Harvard University
- BA, 1995
Employment History:
Synch-Solutions
Technical Consultant
June 2001
-Present
Synch-Solutions is a consulting company specializing in technical consulting and
IT outsourcing.
Worked on a variety of projects, redesigning Web sites and leading the
strategic, creative, and technical aspects of client sites.
Technologies used: HTML, DHTML, ASP, JavaScript, CSS, XHTML, XML, Acrobat, PHP,
SQL, IIS, Exchange Server, Apache, Perl, Flash, FTP, Access, Word, PhotoShop,
PageMaker, Quark
http://www.synch-solutions.com
City Colleges of Chicago
June 2001-October 2001
City Colleges of Chicago (CCC) was developing a new intranet. Build it from the
ground up, full life-cycle development.
u Full life-cycle development of dynamically driven ASP based intranet site.
u Full scale planning, layout, design, and implementation of Web site, Web
pages, and custom applications.
u Planning and Implementation of File Server, Network Infrastructure.
u System and Network Administration of Web Server and Application Server
Windows NT/2000 with IIS.
Technologies used:
ASP, HTML 4.0, DHTML 4.0, JavaScript 1.5, CSS, XHTML - Cross platform
compatibility
Testing & Implementation on:
Netscape 3.x, 4.x, 6.x on Windows 2000, NT, 98, 95
IE 5.0, 5.5 on Windows 2000, NT, 98, 95
Netscape 3.x, 4.x on MacOS 8.x, 9.x, X
IE 4.x, 5.x on MacOS 8.x, 9.x, X
Various other browsers and platforms such as Lynx (Win, Mac, Unix), OmniWeb
(MacOS X), and Opera (Win98)
eSentia
Web Consultant
July 2000-April 2001
eSentia is a consulting company specializing in front and back end application
development
As a consultant I worked on a variety of projects, redesigning Web sites and
leading the strategic, creative, and technical aspects of client sites.
Technologies used: HTML, DHTML, JavaScript, ECMAScript, CSS, XHTML, XML,
ColdFusion, Acrobat, ASP, PHP, PostGreSQL, MySQL, SQL, JSP, Java, Perl, Flash,
QTVR, QuickTime Streaming Server, Apache, IIS, Exchange Server, FTP, VNC,
Access, Word, PhotoShop
Joe DiVenere, Principal
http://www.esentia.com
RELCO Locomotives, Inc.
February 2001-March 2001
RELCO wanted to update their Web site from a 1st generation site to a 2nd
generation interactive site.
u Team Lead of 5 person team
u Full life-cycle development of 2nd generation Web site.
u Full scale planning, layout, design, and implementation of Web site, Web
pages, and custom applications.
u Planning and Implementation of File Server, Network Infrastructure, P2P T1.
u System and Network Administration of Web Server and Application Server -
Windows 2000 with IIS.
u System and Network Administration of File Server - Windows 2000.
u Installation of Point-to-Point (P2P) T1, CISCO router, TCP/IP, Network
u Meet with clients, discuss technologies, develop layout, develop sitemap,
design, test, implement.
Technologies used:
HTML 4.0, DHTML 4.0, JavaScript 1.5, CSS 1, 2, XHTML - Cross platform
compatibility
Testing & Implementation on:
Netscape 3.x, 4.x, 6.x on Windows 2000, NT, 98, 95
IE 5.0, 5.5 on Windows 2000, NT, 98, 95
Netscape 3.x, 4.x on MacOS 8.x, 9.x
IE 4.x, 5.x on MacOS 8.x, 9.x, X
Netscape 4.x on Linux/Unix
Various other browsers and platforms such as Lynx (Win, Mac, Unix), OmniWeb
(MacOS X), and Opera (Win98)
QuickTime and QTVR for 3D Virtual Tour
DreamWeaver 3.0, 4.0, HomeSite 4.5, BBEdit 5, 6, Hand-coding for coding
PhotoShop 5.5, 6 and ImageReady 2, 3 for image generation
Acrobat 4 for PDF generation
Windows 2000 Server w/IIS
Network Services Company (NSC)
July 2000-November 2000
NSC was looking to completely overhaul its public Web site. In addition, they
wanted to add more dynamic content.
u Team Lead of 8 person team
u Full life-cycle development of 3rd generation Web site.
u Full scale planning, layout, design, and implementation of Web site, Web
pages, and custom applications.
u Meet with clients, discuss technologies, develop layout, develop sitemap,
design, test, implement.
u Installation of dynamic technologies such as PERL, ColdFusion Server, BEA
WebLogic.
u Training in Web tools and maintenance to client.
u Working with other outside consultants to integrate outside and ASP content.
u Design, build, implement and test dynamic applications in PERL, ASP,
ColdFusion, Java.
u Dynamic applications added functionality, including shopping cart/sales,
customized report generation, and FTP transfer capabilities.
Technologies used:
HTML 4.0, DHTML 4.0, JavaScript 1.5, CSS 1, 2, XHTML, ASP, ColdFusion 4.5, PERL,
CGI, XML, FTP, Java, JSP, Servlets, WebLogic, PDF - Cross platform
compatibility
Testing & Implementation on:
Netscape 4.x on Windows 2000, NT, 98, 95
IE 5.0, 5.5 on Windows 2000, NT, 98, 95
Netscape 4.x on MacOS 8.x, 9.x
IE 5.x on MacOS 8.x, 9.x, X
Netscape 4.x on Linux/Unix
Various other browsers/platforms such as Lynx (Win, Mac, Unix) and Opera (Win98)
DreamWeaver 3.0, 4.0, HomeSite 4.5, BBEdit 5, 6, Hand-coding for coding
PhotoShop 5.5, 6 and ImageReady 2, 3 for image generation
Acrobat 4 for PDF generation
Windows NT Server w/IIS
eMAPS (internal project)
November 2000-February 2001
eMAPS is a custom built Certificate of Insurance application being developed
in-house.
u Full scale planning, layout, design, and implementation of Web site, Web
pages, and custom Java applications.
u Full life-cycle development of application and associated Web site.
u Develop layout, develop sitemap, design, test, implement.
u Installation of dynamic technologies such as BEA WebLogic, Tomcat/Jakarta,
Linux, Apache.
u Training in Web tools and maintenance.
u Design, build, implement and test dynamic applications in Java, JSP.
u Sales meetings with clients.
u Creation of promotional and marketing materials for system.
Technologies used:
HTML 4.0, DHTML 4.0, JavaScript 1.5, CSS 1, 2, XHTML, Java, JSP, Servlets, PDF -
Cross platform compatibility
Testing & Implementation on:
Netscape 4.x on Windows 2000, NT, 98, 95
IE 5.0, 5.5 on Windows 2000, NT, 98, 95
Netscape 4.x on MacOS 8.x, 9.x
IE 5.x on MacOS 8.x, 9.x, X
Netscape 4.x on Linux/Unix
Various other browsers/platforms such as Lynx (Win, Mac, Unix) and Opera (Win98)
DreamWeaver 3.0, 4.0, HomeSite 4.5, BBEdit 5, 6, Hand-coding for coding
PhotoShop 5.5, 6 and ImageReady 2, 3 for image generation
Acrobat 4, GhostScript for PDF generation
Windows NT Server w/IIS and Apache/Tomcat/Jakarta, BEA WebLogic, Linux server
w/Apache/Tomcat/Jakarta
eSentia Web Site (internal project)
July 2000-April 2001
Completely redesigned eSentia Web Site.
u Full scale planning, layout, design, and implementation of Web site, Web
pages, and custom applications.
u Full life-cycle development of 3rd generation Web site.
u Develop layout, develop sitemap, design, test, implement.
u Training in Web tools and maintenance.
u Design, build, implement and test dynamic content.
u Write or rewrite most of the written content.
Technologies used:
HTML 4.0, DHTML 4.0, JavaScript 1.5, CSS 1, 2, XHTML, PDF, Flash, XML, DOM -
Cross platform compatibility
Testing & Implementation on:
Netscape 3.x, 4.x, 6.x on Windows 2000, NT, 98, 95
IE 5.0, 5.5 on Windows 2000, NT, 98, 95
Netscape 3.x, 4.x, 6.x on MacOS 8.x, 9.x
IE 4.x, 5.x on MacOS 8.x, 9.x, X
Netscape 4.x on Linux/Unix
Various other browsers/platforms such as Lynx (Win, Mac, Unix) and Opera (Win98)
DreamWeaver 3.0, 4.0, HomeSite 4.5, BBEdit 5, 6, Hand-coding for coding
PhotoShop 5.5, 6 and ImageReady 2, 3 for image generation
Acrobat 4 for PDF generation
QuickTime 4, 5, Premiere, Cleaner 5 for video and streaming content.
QTVR for 3D virtual tour content.
Infini-D 4.5 for 3D modeling.
Flash 4, 5, Shockwave for interactive media content.
SoundEdit for audio content
Windows NT Server w/IIS and Apache, Linux server w/Apache
SPR/LeapNet
Technical/WISE Consultant
April 2000-July 2000
LeapNet is a consulting company specializing in all aspects of Web creation -
Technical, Strategic, and Creative
As a consultant I worked on a variety of projects, leading the strategic,
creative, and technical aspects of client sites.
Technologies used: HTML, DHTML, JavaScript, CSS, XHTML, ColdFusion
http://www.leapnet.com
SPSS Science
April 2000
SPSS Science had a short term project within their Web Development team. I
stepped in near completion of the project to successfully guide it to a
conclusion.
u Full scale planning, layout, design, and implementation of Web site, Web
pages, and custom applications.
u Meet with clients, discuss technologies, design, test, implement.
u Complete development of Web site in a mix of ColdFusion, ASP, DHTML, and XML.
Technologies used:
HTML 4.0, DHTML 4.0, JavaScript 1.5, CSS 1, 2, XHTML, ColdFusion 4.5, ASP, XML -
Cross platform compatibility
Testing & Implementation on:
Netscape 3.x, 4.x, 6.x on Windows 2000, NT, 98, 95
IE 5.0, 5.5 on Windows 2000, NT, 98, 95
Netscape 3.x, 4.x on MacOS 8.x, 9.x
IE 4.x, 5.x on MacOS 8.x, 9.x, X
Netscape 4.x on Linux/Unix
Various other browsers/platforms such as Lynx (Win, Mac, Unix) and Opera (Win98)
HomeSite 4.5, BBEdit 5, 6, Hand-coding for coding
PhotoShop 5.5 for image generation
Acrobat 4 for PDF generation
Windows NT Servers w/IIS, ColdFusion server
Lincoln RE
May 2000
-July 2000
Lincoln RE was building a custom Java application in-house to determine
insurance qualification. I was sent in as an outside Web consultant to
determine whether or not the application would fit their needs and be feasible
on the Web and, if not, to recommend changes.
u High-level and detailed business analysis of project, scope, and suitability.
u Meet with clients, discuss technologies and layout, testing.
u Installation of Java, MS SQL server.
u Write up recommendations, business matrix for product.
u Present recommendations to board of directors.
Technologies used:
Java, PDF, HTML, CSS - Cross platform compatibility
Testing on various browsers, servers for speed, stability, requirements.
City of Cambridge
Web Administrator
June 1998
-April 2000
As Web Administrator for the City of Cambridge, I was responsible for all
design, development, and programming of all aspects of the City's Web site and
dynamic applications, from start to finish. In addition, I managed and trained
approximately 30 departments that maintain their own content.
Technologies used: HTML, DHTML, JavaScript, ColdFusion, SQL, CSS, XHTML,
Acrobat, Perl, QuickTime Streaming Server, RealMedia, QTVR, Apache, FTP, VNC,
PhotoShop
Lisa Brown, MIS Director
http://www.ci.cambridge.ma.us
DataWatch
Web Developer
February 1998
-June, 1998
DataWatch is a company that specializes in report management and help desk
software.
My job was to design and program the company's Intranet Web site.
Technologies used: HTML, DHTML, JavaScript, CSS, FTP, Apache, Netscape Server
Dawn Patton, Web Mistress
http://www.datawatch.com
Trinity Communications, Inc
.
Head of Interactive Media
September 1995
-November 1997
Trinity is an Integrated Marketing Communications company specializing in the
finance, travel, and healthcare markets focusing on identity, branding, and
positioning. As Head of Interactive Media I was responsible for all programming
of Interactive Media - Web sites, CD-ROMs, kiosks, etc. as well as working with
clients to establish their needs using a variety of tools.
Technologies used: HTML, DHTML, JavaScript, Acrobat, Perl, Flash, Director,
Lingo, QTVR, QuickTime, 3D Modeling, Apache, Netscape Server, FTP, VNC, Word,
PhotoShop
Sue Wolski, Head of Creative Services
http://www.trinitynet.com
Representative Work available upon request.
WearGuard -
September, 1997
BCA Collection -
May, 1997
Life Career Retreat, GAMA
- February, 1997
New England Funds
- October, 1996
America OnLine
CyberJockey
July 1995
-April 1997
CyberJockeys were volunteers on AOL (average 10 hours per week) who helped the
online community with all Internet-related problems (the area closed April
1997).
Charlie Greyman, Head CyberJockeyHarvard University
Visiting Lecturer
at Harvard UniversityJuly 1999
June 1995
-August 1995
Lectured for a week as part of a class on multimedia design. Topics focused on
navigation and UI design as well as Web page creation.
Eric Martin, ProfessorMassachusetts Municipal Association
Panelist at Annual Conference
January 2000
Lectured at the MMA Annual Conference on Government Web sites and technologies.
FringeNet
http://www.iafringe.com
Freelance Internet, WWW, HTML, and MultiMedia Design & Consulting
June 1995
-Present
FringeNet is my freelance Internet consulting company.
Technologies used: HTML, DHTML, JavaScript, EMCAScript, CSS, XHTML, ColdFusion,
Acrobat, ASP, PHP, PostGreSQL, MySQL, Perl, Flash, Director, Lingo, 3D
Modeling, QTVR, QuickTime, QuickTime Streaming Server, Apache, FTP, VNC, Word,
PhotoShop, Pueblo, MOO
M D, Owner
Representative Work:
Developed MOO Pueblo Utilities
MOO is an interactive online community environment similar to the WWW, but with
multiple user interaction.
August 1996
-Present
Practical Imagination Enterprises, Laurie Tema-Lyn
Computer and Internet consulting, Web site design and creation
http://www.practical-imagination.com
February 1997
-April 1997, February 1999 - Present
HireKnowledge
Web Design and Consulting
November 1997
-February 1998
Block & Nardizzi, Chuck Nardizzi
WWW Site Design and implementation
December 1994
-Present
Letters of recommendation available upon request.
Language Knowledge:
HTML through 4.1
XHTML through 1.0
DHTML through 4.1
JavaScript through 1.5
ColdFusion (CFML) through 4.5
Lingo through 8.5
Flash through 5.0
MOO through 1.8.1
XML
SQL
Databases such as PostGreSQL, MySQL, Access
ASP
PHP
Perl5
Java
Some C
Some C++
Platform Knowledge:
Windows95/98/NT/2000
Windows 3.x
Unix
Linux
Macintosh
Program Knowledge (Partial List):
Graphics: Adobe Photoshop, Adobe ImageReady, Adobe Illustrator, Quark XPress,
Adobe PageMaker, DeBabelizer, GIFBuilder, Graphic Converter, ImageMapper
Web Editors: BBEdit, Microsoft FrontPage, MacroMedia DreamWeaver, Adobe
GoLive, Allaire HomeSite, Adobe PageMill, CometPage, Claris HomePage, SoftQuad
HoTMetaL
Multimedia: Adobe Premiere, MacroMedia Director, MacroMedia Flash, MacroMedia
SoundEdit, Allaire ColdFusion, Adobe Acrobat, Microsoft Access, mTropolis,
Pueblo, MOO, Virtus Walkthru, Avid Videoshop, Infini-D, Extreme 3D, Strata
Studio Pro, Ray Dream Designer, Morph, SoundApp, QTVR, Forge, Anvil
Internet: Netscape Navigator, Netscape Communicator, Microsoft Internet
Explorer, Microsoft Internet Information Server (IIS), Apache, Palm, America
OnLine, Outlook, Eudora, Pine, SendMail, Mosaic, Lynx, Opera, iCab, VNC, IRC,
FTP, Telnet, Pueblo, Gopher, Palace, RealMedia, QuickTime Streaming Server,
StuffIt Deluxe, UnStuffIt, WinZip, ZipIt
Word Processing: Microsoft Word, Microsoft Office, Claris/AppleWorks, BBEdit
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