Customer Service Maintenance
Resume:
Confidential User
Email: ********@******.***
Address:
City: Killeen
State: TX
Zip: 76542
Country: USA
Phone: 254-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
SUMMARY OF QUALIFICATION: Over 10 years experience in warehouse procedures, personnel and inventory management Knowledge, training, and practical experience with SAMS for tracking, ordering, receiving, and reporting of materials, supplies, and shipments. Knowledgeable in SARSS - Standard Army Retail Supply System. Managed, organized and coordinated the movement of supplies by highway and rail. Provided logistical costumer service during support and deployment operation to combat areas. Supervised and trained over 100 employees on various logistical operations.
Educational Background:
High School Dipolma from Colegio El Redentor, Urb Santo Domingo PR 1/2001 to 5/1996 (Physical Science & Mathematics)
Job History / Details:
Summary
More than 10 years experience in Material Management and Property Accountability. Possess a U.S. Government Secret Clearance. Extensive working knowledge of military supply and accountability systems. Computer proficient with Microsoft Office Professional applications. Received numerous awards in recognition of leadership and organizational attributes.
SUMMARY OF QUALIFICATION: Over 10 years experience in warehouse procedures, personnel and inventory management Knowledge, training, and practical experience with SAMS for tracking, ordering, receiving, and reporting of materials, supplies, and shipments. Knowledgeable in SARSS - Standard Army Retail Supply System. Managed, organized and coordinated the movement of supplies by highway and rail. Provided logistical costumer service during support and deployment operation to combat areas. Supervised and trained over 100 employees on various logistical operations.
Skills
Managing large crews
Dependable independent worker
Excellent plan comprehension
Clean D.O.T.
Customer service skills
Good at following instructions
English/Spanish fluency
Solid independent worker
Customer service experience
Direct labor crew training
Strong work ethic
Strong interpersonal skills
Strong organizational skills
Team player
Timely project completion
Manual labor skills
Production line/assembly line forklift experience
Proficiency with mechanical and electric tools
Transportation/Logistics
Inventory Control
Accomplishments
Inventory Control
Restocked and organized items as necessary and as directed.
Equipment Maintenance
Performed routine maintenance on equipment on as-needed basis.
Purchasing
Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.
Product Inspection
Inspected products to ensure highest quality.
Supervision
Trained contract workers to perform general warehouse duties to company standards.
Machine Repair
Detected machine malfunctions and problem-solved accordingly.
Repaired, maintained and replaced parts on dies.
Experience
November 2010 to August 2011
Computer Science Corporation Camp Arifjan, Kuwait
Logistics Analyst
Conducted mission requirements to the success operation of the Logistic Support Area in Kuwait.
Maintained 100 percentage success rate accountability of over 75M dollars on military sensitive equipment.
Responsible for the Shipping, Receiving, Storage and Issue sections.
Maintained direct contact with vendors and contractors for logistics operations need it in Kuwait, Iraq and Afghanistan.
Completed all repairs and maintenance work to company standards. Counted and verified orders picked to ensure accuracy. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance. Responsible for promoting safe and clean working environment. Reviewed work orders and communicated with prior shift to assess work needs for the day. Unloaded incoming inventory and placed products onto shelves. Utilized facility tracking system to keep accurate records of completed repairs. Used hand tools to mount, install, and secure tools. Maintained inventory for central warehouse of tools and supplies. Maintained record accuracy by using work order reporting system. Managed work with little supervision. Oversaw proper packaging of products. Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
March 2010 to January 2011
ManTech International Camp Liberty, Iraq
Logistics Specialist
Working as a Logistics Journeyman ensured logistic support with shipping, receiving, storage, inventory, and down-load as well up-loading of equipment.
Performed task requirements on different types of computer programs. Utilized facility tracking system to keep accurate records of completed repairs. Maintained record accuracy by using work order reporting system.
Provide direct customer support to different branches of US Armed Forces. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Cleaned, wrapped, and labeled outgoing orders.
Performed weekly maintenance assessments.
August 2009 to May 2010
KBR Joint Base, Iraq
Logistics Senior Warehouseman
Serving at the Joint Base Balad (JBB) Multi-class warehouse as the lead for the Storage and Shipping sections. Maintained record accuracy by using work order reporting system. Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
Supervise up to 25 employees, ensured proper maintenance to over 10 pieces of equipment.
Served as Senior Logistician for the Joint Distribution Center at Camp Al-Asad, Iraq.
Perform daily Inventory with a 100 percentage success rate.
Verified that machine setups conformed to specs.
September 2007 to January 2009
US Army Fort Hood, TX
Logistics Supervisor
Supervised up to 30 employees.
Applied safety rules and regulations.
Evaluated and counseled personnel on job performance and safety procedures.
Operated trucks weighing 5 tons to 10 tons in various weather conditions and terrains.
Hauled construction supplies, maintenance supplies and personnel supplies for training exercises.
Uploaded and downloaded vehicles and storage containers from and to shipping lanes. Responsible for promoting safe and clean working environment.
Ensured proper loading and downloading of vehicles.
Kept records of operations performed.
Maintained records of preventive maintenance check and services.
February 2003 to August 2007
US Army Killeen, TX
Logistics Manager
Selected as convoy leader for over 50 convoy missions during times of hostilities; traveled an estimated 35k miles through Iraq.
Improved the skills and developed the talents of subordinates.
Accounted for all materials issued and delivered inventory to customers.
Established and managed a productive working office and environment. Reviewed work orders and communicated with prior shift to assess work needs for the day.
Accountable for all maintenance, storage, inventory and delivery of logistical supplies in a combat environment.
Inspected and assisted work production for quality and safety assurance.
Forecast and ordered production and shipment, analyzing sales data to accurately meet demand emergency orders.
Ordered, tracked, and monitored inventory of supplies and finished goods system wide, ensuring freshness and proper handling of critical substances, and occupancy in billing and record keeping.
October 2001 to January 2003
US Army Fort Hood, TX
Logistics Specialist
Supervised and trained personnel on weapons, office operations and logistical issues.
Facilitated team training by providing classes and hands-on demonstration to improve job skills.
Exceeded job efficiency on all working operations.
Delegated and managed daily operations and work schedules.
Ensured proper maintenance to over 50 pieces of equipment including power generators. Inspected and assisted work production for quality and safety assurance.
Education and Training
1996 Colegio El Redentor Bani,
High School Diploma Physical Science & Mathematics
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