Customer Service Quality Assurance

Amanda Vinson

Email: *********@********.***

Address: ** **** ******

City: Lebanon

State: NH

Zip: 03766

Country: USA

Phone: 251-***-****

Skill Level: Experienced

Salary Range: $42,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Amanda Vinson

Transportation & Retail Coordinator, Manager

Consistent history of project implementation, logistics coordination, office management, employee motivation, & customer service. Successful collaboration with employees to ensure flawless business process. Seeks to benefit organization through time-tested and U.S. Army-honed management & coordination skills.

CORE COMPETENCIES

Major U.S. Army Missions Capability Coordination Inventory Document Organization Regulation Compliance Automated Terminal Equipment Operation Transportation Documentation Office Management Data Entry Inventory/Transportation Monitoring Employee Supervision Customs Officer Quality Control Record Keeping Equipment Management Budgeting Microsoft Office

EXPERIENCES AND ACHIEVEMENTS

United States Army 2008-2012

Transportation Management Coordinator

Processed over 600,000 pounds of cargo in average monthly as part of Operation Enduring Freedom. Coordinates cargo & passenger transportation for missions. Responsible for cargo & passenger travel from origin of request through arrival at destination & final report. Prepare shipment releases & other necessary documents to begin travel or shipment process. Monitor shipments & identify problems, propose solutions. Successfully manage inventory & equipment while simultaneously organizing day-to-day operations of office. Review shipments for strategic & cost effectiveness. History of loss & damage prevention, successful missions.

Coordinates, monitors, controls and supervises the movement of personnel, equipment and cargo and ensures they follow vital U.S. Army procedures.

Document & report shipment information, such as contents, measurements & origin, & destination location using careful attention to detail & record-keeping skills.

Organize, label, sort, & prepare cargo for shipment.

Select, secure, & verify mode of travel for cargo & passenger travel.

Responsible for quality assurance & regulation compliance

Prepare reports & brief unit regarding policies, procedures, equipment, & transportation availability.

Trained and proficient in TC-AIMS and Gates

Documents and Inventories freight, cargo and material shipments of all types

Prepares radio frequency tags for outgoing items

Performs special projects as needed and other duties as assigned

Tracks outgoing cargo through gates system to ensure it reaches its destination

As available, trains personnel on movement control duties

Effectively presents information and responds to questions from managers, department directors, and customers

Body Central 2010-Present

Shift Manager

Increased sales over previous fiscal year`s record through commitment to customer service & motivational leadership. Supervised & trained employees to consistently exceed weekly sales quota.

Satisfied customers through friendly, creative problems solving.

Positioned store for improvement through careful record keeping.

Created a productive, teamwork-oriented atmosphere for employee management.

Stocked, organized, & prepared store strategically for exceptional service.

TLC, The Industrial Company 2007-2008

Receptionist

Facilitated smooth office operations through timely and effective attention to behind-the-scenes details.

Responsible for all major filing & copying, data entry, phone communication, and document organization.

Wal-Mart 2003-2007

Cashier/Sales Associate

Four years of solid background experience in all retail daily operations and processes. Provided excellent customer service, handled payments & maintained balanced drawers, conducted inventory, & stocked store.

Education & Certifications

Transportation Management Coordinator Certificate of Completion & Diploma - U.S. Army Fort Eustis, Virginia, Advanced Individual Training, 2008

CPR & First Aid Certification- Montgomery, Alabama, Job Corps Center, 2010

BCS3 Certification- Fort McGregor, New Mexico, 2012

University of Maryland- Business and Management, 2012- present

Awarded a Army Medal of Achievement for Movement Control Operations in 2008 and 2010

Awarded an ARCAM in 2012

Secret Security Clearance

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