Customer Service High School

Sonni Ulibarri

Email: ********@***********.***

Address:

City: West Valley

State: UT

Zip: 84119

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Valley High School, Draper UT 1/2001 to 6/1989 (High School Curriculum)

High School Dipolma from Utah School Of Phlebotomy, Draper UT 1/2001 to 11/2012

High School Dipolma from Salt Lake Community College, Draper UT 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Meet deadline

Schedule management

Knowledgeable in [administrative function]

Critical thinking

Meets/exceeds goals

Self-starter

Project planning

Meeting deadline

Attention to detail

Microsoft Office skills

Administrative operations

Staff motivation

Employee training and development

Filing and data archiving

Quality assurance

Inventory systems

HIPAA compliance

Business correspondence

QuickBooks

Problem resolution

Report development

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Problem solver

Courteous demeanor

Energetic work attitude

Strong client relations

Training development

Inventory control

Shipping and receiving

Telephone inquiries

Customer service

Core Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all restTelephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Professional Experience

December 2009 to August 2011

Securitas Security Murray, Utah

Administrative Assistant

Maintaining a smooth running office. In charge of issuing uniforms, ordering all office supplies, maintaining employee files, filing, helping with training of new officer's, answering multi line phones, weekly staff meetings, assisting with disciplinary issues.

August 2005 to September 2008

University Of Utah Salt Lake City, Utah

Security Officer

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.Led a team of 12 to perform a secure, safe environments. Documented patient information obtained from interviews.Followed infection control procedures. Maintained patient privacy and confidential patient information.Ensured safety and well-being of patients. Provided on-call care at all times of day and night. Transported patients to and from different departments.Worked as part of team to ensure proper care of body mechanics and safety of patient.Provided outstanding customer service. Accurately read, understood, and carried out written instructions.Attended monthly safety meetings to ensure machine operation safety. Instructed patients and family members on proper discharge care. Ensured HIPAA compliance.

June 1999 to June 2004

Salt Lake County Sheriffs Office Salt Lake City, Utah

Processing Technician

Processed incoming inmates, running BCI and warrants on inmates. Releasing of inmates issuing money left on their books and giving them their property. Maintaining all court paperwork for each inmate, issued warrants for DEA, U.S. Marshal's, Fugitive from Justice warrants. Worked closely with the Utah Court system, judges, clerks etc. Worked with out of county officer's for transport of inmates.

November 2007 to June 2008

Gas City Tucson, Arizona

Assistant Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Provided an elevated customer experience to generate a loyal client's. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Maintained cleanliness and presentation of stock room and production floor. Guaranteed positive customer experiences and resolved all customer complaints. Produced money orders for customers. Accurately balanced cash drawer after every shift.Compiled weekly monetary reports and records for store managers. Monitored cash drawers in four checkout stations to ensure adequate cash supply.Helped drive sales goals and achieve monthly quota figures.Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.Organized store merchandise racks by size, style and color to promote visually appealing environment.Logged daily shipped and received orders.Trained new employees by providing knowledge of specific store tasks and policies.Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales. Resolved product issues and shared benefits of new technology.Worked under strict deadlines and responded to service requests and emergency call-outs.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Cross-trained and provided back-up for other customer service representatives when needed. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Processed daily invoices and billed renewed invoices to clients.Interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.

Education

1989 Valley High School Draper, Utah

Diploma High School Curriculum

High school diploma

2010 Utah School Of Phlebotomy Holliday, Utah

Certified Phlebotomist Phlebotomy

To obtain a secure career in Phlebotomy

Salt Lake Community College West Valley, Utah

None Criminal Justice

Did not complete degree in Associates I have a year and a half to finish.

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