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Customer Service Technician

Location:
Fort Walton Beach, FL
Posted:
November 27, 2012

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Lynsy

Van DrasekCertified Veterinary Technician

* ********** ** ** *** 1B * Fort Walton Beach, FL 32548 * 612-***-**** * abpycz@r.postjobfree.com

Education

Argosy University January 2007-November 2008

Veterinary Technician Program Associate in Applied Science Veterinary Technology (A.A.S. Degree) Certified in the State of Minnesota in 2009 via passing Minnesota State Test and VTNE National TestUniversity of MN September 2004-December 2006

Undergrad

Experience

Friendship Veterinary Hospital

Certified Veterinary Technician August 2011-Present Coordinator of facebook. I perform labwork and animal specimen handling, animal handling and restraint, variety of medical procedures, radiology, anesthesia, surgery, dentistry, pharmacy, nursing care, assist doctor and other technicians, back up receptionist, perform technician appointments, fill prescriptions, discharge patients, stocking, cleaning, customer relations, client education, phone triage and setting appointments, and closing of clinic

Veterinary Emergency Referral Center

Certified Veterinary Technician July 2011-Present I perform labwork and animal specimen handling, animal handling and restraint, variety of medical procedures, radiology, anesthesia, surgery, pharmacy, nursing care, assist doctor and other technicians, back up receptionist, explain medical plans (estimates) to clients, fill prescriptions, discharge patients, perform payment transactions, cleaning, greet client/patient, customer relations, client education, fax medical records to clinics, phone triage, patient triage and intensive care triage, and CPR

Edinburgh Pet Health Center 763-***-**** " Corrie Barrows " Office Manager

Certified Veterinary Technician November 2008-July 2011 Coordinator of all written client educational material, microchip log, treatment room inventory, facebook, and digital photography. I performed labwork and animal specimen handling, animal handling and restraint, variety of medical procedures, radiology, anesthesia, surgery, dentistry, pharmacy, nursing care, assisted doctor and other technicians, back up receptionist, performed technician appointments, filled prescriptions, discharged patients, sales of medications and foods, performed payment transactions, inventory and stocking, cleaned, customer relations, client education, phone triage and setting appointments, and opening/closing of clinicVeterinary Assistant August 2002-November 2008 Coordinator of crash cart and catheter cart inventory. I performed animal handling and restraint, assisted doctors, technicians and receptionist, general cleaning, kennel room monitoring, care for clinic's cat, inventory and stocking, collected urine samples, assisted in radiology, medicated animals, phone triage, performed payment transactions, customer service, assisted in surgery with anesthesia monitoring, and closing of clinic

Animal Emergency Clinic 651-***-**** " Kris Graham " Client Coordinator

Client Care/Technician Assistant April 2011-July 2011 I preformed phone and patient triage, greeted client/patient, client communication, explained medical plans (estimates) to clients, general cleaning and stocking, faxed medical records to clinics, performed payment transactions, assisted doctors and technicians, assisted in radiology, filled prescriptions, nursing care to both out-patients and hospitalized patients, animal handling and restraint, labwork and animal specimen handling, discharged hospitalized patients, and closing duties Lifetime Fitness 763-***-**** " Ami Salmon " Child Center Manager

Child Center Team Member August 2009-April 2011 I provided a friendly, safe and welcoming environment for parents and children, cared for children staying at the Child Center, cleaned and maintained the Child Center by following the cleaning checklist, performed assigned tasks, answered phones, and aid in tours

Affiliated Emergency Veterinary Service 952-***-**** " Human Resources

Customer Service Representative/Veterinary Assistant August 2005-June 2007 Coordinator of front office inventory. I also greeted client/patient, client communication, animal handling and restraint, assisted doctors and technicians, general cleaning, collected urine samples, assisted in radiology, medicated animals, phone and patient triage, performed payment transactions, customer service, assisted in surgery, nursing care for hospitalized patients, discharged patients, explained treatments plans (estimates) to clients, faxed medical records to clinics, and opening/closing of clinic

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