Customer Service Maintenance
Resume:
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KENNETH
MCCORTNEYOrganized, Team-oriented, Effective Problem Solver, Energetic, Detail-Oriented
KENNETH R. MCCORTNEY
**** *. *********** **. #**** Phoenix, AZ 85032
928-***-**** ********************@*****.***
Objective: find a position as a customer service representative that will allow me to utilize both my extensive technical and customer service experience.
Skills Summary:
Personal: Highly Organized, Team-oriented, Effective Problem Solver, Energetic, Detail-Oriented, Responsible, Productive, Reliable, Self Motivated, Strong Oral and Written Communication skills.
Office: Microsoft Windows 98/2000/ME/XP/Vista/Windows 7, Microsoft Office 2007: Power Point, Access, Word, and Excel, 65+wpm, 10-key, Copier/fax machine, Hotel Telephone Networks, Reception Experience.
Work Experience
October 2008 to October 2010:
Turf Paradise
1501 Bell Road, Phoenix, AZ 85023
Frank Abate- Director of Mutuels
Mutuel Teller: Enters customers' transactions into computer and issues tickets. Cashes tickets, cancels tickets and pays out winnings. Orders daily supply of cash and controls amount of cash on hand to keep with-in acceptable levels. Counts all cash on hand at end of shift to balance to net cash responsibility. Provides friendly and efficient guest service. Sells vouchers and provides results and summaries as requested. Maintains a working knowledge of terminal procedures and troubleshooting. Handles guest deposits and withdrawals.
March 2007 to September 2008:
CH2M HILL Operations Management International
8434 Long Mesa Dr., Prescott Valley, AZ 86314
Sharon Intyre- Customer Service Supervisor
August 2008-Administrative Asst./ Preventive Maintenance Coordinator- To plan, organize, coordinate and implement the preventative maintenance management program with in CH2MHILL OMI standard operating procedures policy. To provide expertise in proactive maintenance operations and activities; Maintaining the maintenance planning database by inputting equipment history, parts, tools & supply inventories and crew information. Developing predictive/preventive maintenance schedules; and to perform a variety of professional and technical level tasks relative to assigned area of responsibility.
2007 November-Service Technician- Directly work with customers with water concerns such as: high usage, check for leaks, re-reads for correct billing, and installing new radio water meters. Independent Worker 8+ hours a day,
March 2007-Water Meter Reader, duties consisted of manually reading 18,500 water meters between two people in Prescott Valley, AZ. Maintained weekly service on company vehicle and All Terrain Vehicle.
October 2006 to March 2007:
Hotel St. Michael
205 W. Gurley St., Prescott, AZ 86301
Job Title: Front Desk Clerk
Steve Kemp- General Manager
My duties consisted of providing impeccable customer service while answering phones, booking reservations, checking in and out guests, providing helpful advice and directions to local attractions, and troubleshoot any problems that guests encountered. Run day to day operations for any one of three 24 hour shifts: (8:00-4:00), (4:00-12:00), (12:00-8:00).
Education
ITT-Technical Institute Computer Information Systems Administration
Northern Arizona University Liberal Studies/ Computer Information Systems
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