Customer Service Sales

Rosa Vicent

Email: ********@**************.***

Address:

City: Pompano Beach

State: FL

Zip: 33069

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My goal is to always give my best in my career.

Educational Background:

High School Dipolma from Universidad Unimar, Bo Caracoles PR 1/2001 to 5/2011 (phsycology, science, finance)

Job History / Details:

Core Qualifications

Excellent quantitative skills

Customer service expert

Excellent research skills

Detail oriented

Planning/coordinating

Organizational planning

Fast learner

Dependable

Team leadership

Microsoft word

Excel

Energetic work attitude

Telephone skills

Reading

Data entry

Active listening

Coordination

Education and Training

2013 Universidad Unimar Porlamar, Isla de margarita

BBA

Accomplishments

Customer Service

Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly listing sales figures and client track records.

Sales

Consistently generate additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions, and orders.

Multi-tasking

Answered customer service calls and data entry.

Work Experience

July 2011 to November 2012

Travel Options Inc Pompano Beach, FL

Customer service and Reservations

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate change were made to improve satisfaction.

Built loyalty by placing follow-up calls for customers who reported product issues.

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