Customer Service Assistant

Kay Ledwick

Email: abpyaw@r.postjobfree.com

Address: *** ******** ***

City: Jacksonville

State: NC

Zip: 28540

Country: USA

Phone: 804-***-****

Skill Level: Entry

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kay Ledwick

305 Seminole Trail Phone: 804-***-****

Jacksonville, NC 28540 Email: abpyaw@r.postjobfree.com

OBJECTIVE

I have recently relocated to Jacksonville, NC, and would like to obtain employment in a challenging position where I can utilize my existing skills and further my experience, as well as promote company growth and improvement.

WORK EXPERIENCE

National Railroad Passenger Corporation (Amtrak), Washington, D.C./Richmond, VA

Assistant Conductor, Conductor February 2004-August 2012

Assist with or conduct safe train handling procedures in accordance with host railroad rules of the particular route being traveled. While working as Conductor, supervise a crew of up to twelve employees and be responsible for the safety of all employees and passengers on board the train.

Provide customer service to passengers, such as information pertaining to their trip, as well as assist with carry-on luggage, assist disabled passengers, provide service recovery to compensate for failures on the part of the company, intervene in disputes between passengers in order to maintain a safe and pleasant environment for all passengers, and be able to perform basic lifesaving techniques and first aid.

Collect revenue on board Amtrak and MARC commuter trains. This included the collection of tickets issued by stations as well as the selling of tickets to unticketed passengers as required.

Troubleshoot or assist engineer with mechanical problems in certain types of train equipment. Be able to manipulate the consist of the train when necessary.

Coordinate train operations with security forces such as the U.S. Secret Service, Department of Homeland Security and Amtrak police when transporting high profile passengers (U.S. government officials, foreign officials, celebrities, etc.).

Aside from my normal duties, I traveled to Wilmington, DE, to participate in the development of a new test to be used nationwide by the human resources department for assistant conductor applicant screening. I also participated in the production of instructional material dealing with Amtrak Acela high speed train set equipment, and took part in National Train Day, during which the general public is invited to get a better understanding of Amtrak`s rolling stock and services.

Self-employed, Hyattsville, MD/Richmond, VA

Painter March 1993-February 2004

Interior and exterior painting jobs, mostly residential, ranging from entire homes to piecework. Included prep work such as sanding, caulking and spackling.

Roy Houff Company, Richmond, VA

Long Distance Delivery Driver October 2002-December 2003

Deliver bulk flowers and floral supplies to various florists in the central and southern central Virginia areas driving a cargo van.

Order processing and shipping preparation

Order tracking and customer service

Various Pizza Delivery Positions, Richmond, VA

Delivery Driver June 1991-December 2003

Delivery driver for several area Papa John's, Pizza Hut and Domino's Pizza franchises using my personal vehicle

Collect money for delivery orders.

Customer service (phone and in-store)

Leonardo's Pizza and Pasta, Richmond, VA

Assistant Manager/Lead Delivery Driver January 2002-November 2002

Shift manager for up to twelve employees

Collect and tally money from delivery drivers and in-store sales.

Delivery driver using my personal vehicle

Restaurant maintenance

Customer service (phone and in-store)

Blue Sky Mining Co./Cedar-Save (subsidiary), Richmond, VA

Cedar Shake Roof Mechanic/Crew Leader May 1994-December 1997

Lead a crew of three employees in the repair and sealing of cedar shake roofs.

Train new employees in the various aspects of the work done by Cedar-Save.

Deck power washing and sealing

Skylight production and replacement

Customer relations: Advise customers of the nature of work to be done to their houses and what was expected of them, and schedule work to be done by my crew as well as five other crews employed by Blue Sky Mining Co./Cedar-Save

Drive company vehicles while transporting crews, equipment and materials to job sites.

Light maintenance of company vehicles and equipment

Randjelovic Construction, Richmond, VA

Painter May 1993-March 1994

Interior and exterior residential jobs - prep work for painting process (caulking, spackling, drywall sanding, etc.) and oversight of painting work completed by myself and a helper

Assist owner and other employee with other construction-related tasks when required.

EDUCATION

Coastal Carolina Community College, Jacksonville, NC June 1988-May 1989

Completed college transfer coursework.

White Oak High School, Jacksonville, NC June 1987

Diploma

SKILLS

Excel at working independently as well as part of a team.

Experienced in adjusting actions in relation to customer needs.

Outstanding customer relations/service, as well as crew management skills

Ability to determine when and what kind of maintenance is needed regularly and in a timely manner for company vehicle

Proficient at following directions and maps to navigate in unfamiliar territory.

Additional proficiencies include register sales, basic auto maintenance, use of most hand tools, house painting, as well as a basic understanding and/or aptitude to learn about construction and mechanically-related topics.

REFERENCES

Kelly Hamrick - Amtrak Road Foreman, Washington, DC 202-***-****

Carolyn Price - Amtrak Conductor, Richmond, VA 804-***-****

Darin Warfield - Amtrak Assistant Conductor, Washington, DC 609-***-****

Janie Luby - Amtrak Assistant Conductor, Washington, DC 617-***-****

Joe Aiello - Amtrak Assistant Conductor, New York, NY 856-***-****

David Saunders - Friend, Richmond, VA 804-***-****

Arthur Tram - Amtrak Conductor, Washington, DC 804-***-****

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