Administrative Assistant Executive

Mary Chance

Email: *********@********.***

Address: **** ******* ** ***** **

City: St. Louis

State: MO

Zip: 63129

Country: USA

Phone: 314-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mary E. Chance: 314-***-****

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MARY E. CHANCE

4333 Chateau DeVille Court

St. Louis, Missouri 63129

314-***-**** or 314-***-**** aa *********@********.***

CONTRACT BUSINESS TECHNOLOGY PROFESSIONAL with corporate and technical experience in Information Security Administration, Banking, Financial Services. Key strengths include understanding of Windows and Application security processes; familiarity with Information Security, compliance and internal controls function; team player with ability to effectively meet challenges and influence and drive consensus; prioritize tasks effectively and manage multiple responsibilities in a dynamic environment; problem solving abilities, analytical skills and proven ability to drive metrics; strong work ethic; excellent use of discretion and judgment; excellent written/verbal skills communications and interpersonal skills.

Professional Experience

RANDSTAD TECHNOLOGIES (20-month contract) 3/07/11-11/18/12

Contract Information Security Analyst - Citigroup, Inc.

aa The Global ID Administration (GIDA) operation is responsible for providing ID administration services to 250,000 CITI clients enterprise-wide. As a centralized operation, GIDA provides a range of ID administration services to its clients such as ID creations, ID deletions, and password resets. GIDA is also responsible for driving access management projects and initiatives.

aa Generate metrics of 97% or greater and manage productivity to ensure service level agreements and client needs are met.

aa Grant, modify and deleted Active Directory and Citrix group and user access rights through two global web-based workflow ticket queue systems (Information Security Workflow and ResolveIT) compliant with 48-hour corporate SLA guidelines.

aa Resolve and assist senior security administration analysts for Tier 3 and 4 trouble tickets and information by phone, email and Virtual Ticket queue.

aa Create file share on network drives; mapped paths, set up useraaas folders, grant permission rights.

aa Interact daily and maintain positive relationships with GIDA ISA team, business group owners and internal audit team to verify usersaaa access permissions and assist in troubleshooting user issues for access.

aa Maintain full account management for multiple applications. Create, modify and delete access for more than 250,000 global users compliant with 48-hour corporate SLA guidelines.

aa Complete weekly average of 400 and greater web-based user requests through two global web based workflow system compliant with SLA guidelines for ticket completion.

aa Interface with business managers, end-users, and technical staff for provisioning access and exercise independent judgment in analyzing, configuring, and fulfilling required security solutions including permissions and entitlements.

aa Manage risk by analyzing the root cause of security issues, impact to business, and required corrective actions.

aa Collect and analyze evidence by coordinating with internal compliance monitoring analysts.

VISIONCOR, INC. (4-month contract) 11/8/2010-2/28/2011

Contract Training & Development Coordinator Wells Fargo Advisors, Inc., St. Louis, MO

aa Provided training support to Vice President of Training & Development, Assistant Vice Presidents/ Sales Development coaches and department Project Analyst for financial advisors trainees (FAITs).

PARAGON COMPUTERS, INC. (18-month contract) 7/28/0811/28/10

Contract Information Security Analyst - Citigroup, Inc.

aa Created and distributed over 3,000 Semi Annual Entitlement Reports for Active Directory using a Citrix environment and Bind View application software, ensuring group owners comply semi-annually with Citigroup Information Security standards and directives until deposited into Citiaaas GOTC (Global Operations and Technology Council) approved entitlement system compliant with corporate policy.

aa Maintained daily updates and changes of owners/approvers within ISA system in Active Directory and Remedy. Directly contacted owners/approvers to ensure corporate directivesaaa compliance for SOX audit purposes were met.

PARAGON COMPUTERS, INC. (continued)

aa Escalated email correspondence and direct contact with owners/approvers as required to ensure SLA compliance for Active Directly Entitlements are met. Documented all replies, ownership changes and approver updates in complex Excel spreadsheets.

aa Resolved and assisted senior security administration analysts for Tier 4 user tickets and information by phone, email and Peregrine Service Center ticket client and Remedy

aa Granted, modified and deleted Active Directory and Citrix group and user access rights through global web based workflow ticket queue system compliant with 48-hour corporate SLA guidelines.

aa Created remote desktop access for 250,000 North American users on REL domain servers.

aa Created Outlook email accounts for 250,000 North American users on REL domain exchange servers.

aa Interacted daily and maintained positive relationships with GCT ISA team, business group owners and internal audit team to verify usersaaa access permissions and assist in troubleshooting user issues for access.

aa Through automated HR Termination reports (EERS), validated and completed deletion requests in FileNet for user accounts and accesses on network REL domain servers.

aa Maintained full account management for multiple applications. Created, modified and deleted access for more than 250,000 global users compliant with 48-hour corporate SLA guidelines.

aa Completed daily average of 100 daily password requests through global web based workflow system compliant with 30-minute SLA guidelines for ticket completion.

aa Trained newer contract department analysts on specific applications as needed.

TEMPORARY ADMINISTRATIVE ASSISTANT 12/06 aaa 7/08

aa Senior Administrative Assistant III aaa Monsanto (Todays Staffing)

aa Executive Assistant aaa Mercy Health Plans (Staffing Solutions)

aa Executive Assistant aaa Express Scripts (ProStaff)

COMPUTER SCIENCES CORPORATION aaa ST. LOUIS, MO 9/04- 7/06

Senior IT Administrative Assistant assigned to Boeing Account (position eliminated due to budget)

aa Captured daily/monthly extensive source data for mainframe and distributed server reports from

1300 or more distributed servers; compiled weekly summary of over 275 outstanding service tickets positively supporting operating metrics for CSC operations.

CASH MANAGEMENT SOLUTIONS aaa ST. LOUIS, MO 5/04-8/04

Interim Executive Assistant to CEO and three regional Presidents (new CEO, staff reorganization)

TEMPORARY CONTRACTOR 1/04-5/04

Executive Assistant to Vice President of Finance for Emerson Process Management

WYETH BIOPHARMA aaa ST. LOUIS, MO 2/01-12/03

Senior Administrative Assistant (RIF - Plant closed)

Education

Bachelor of Arts, Mass Communications Southern Illinois University

Masters of Arts, Media Communications Webster University (Distinguished Graduate 4/0 GPA)

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