Customer Service Sales

Teona Bennett

Email: ********@************.***

Address:

City: Ormond Beach

State: FL

Zip: 32174

Country: USA

Phone: 386-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a Highly enthusiastic customer service professional, with 15 years of customer service experience. I'm a Reliable Hardworking, Multi-task oriented professional. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Also Energetic, outgoing and driven to reach company goals.

Educational Background:

High School Dipolma from Palmetto High School, Williamston SC 1/2001 to 5/1997 (high school diploma)

Job History / Details:

Career Overview

I am a Highly enthusiastic customer service professional, with 15 years of customer service experience. I'm a Reliable Hardworking, Multi-task oriented professional. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Also Energetic, outgoing and driven to reach company goals.

Core Strengths

Customer service

Customer service expert

Data collection

Data entry

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Invoice processing

Opening/closing procedures

Adaptive team player

Telecommunication skills

Telephone Skills

Active listening skills

Strong organizational skills

Energetic work attitude

Inventory control familiarity

Internet research

Organizational Skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

July 2010 to Current

Bonefish Grill Ormond Beach, Florida 32174

Server

I take care of customers and make sure they leave happy

Worked as a team member, Performing team work by helping my co-works out when they need help.

Interacted with customers

Expressed appreciation and invited customers to return to the store..

Guaranteed positive customer experiences and resolved all customer complaints.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Maintained adequate cash and credit cards in cash drawers in multiple checkout stations.

Organized the store by returning to its proper place after using and at the end of the day.

April 2006 to March 2011

Shawns Integra Cleaning Daytona Beach, Florida 32174

Customer Service and Sales

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Compiled weekly monetary reports and records for store managers.

Organized weekly sales reports for the sales department to track product success

October 2006 to February 2011

Bob Evans Omond Beach, Florida 32114

Server

maintained up-to-date knowledge of store policies regarding payment, returns and exchanges.

I took care of the customers needs. Made sure the customer left happy. and invited customers to return to the store.

Guaranteed high level of customer service and customer satisfaction.

Responsible for ring up customers in a timely manner.

Organized store by returning everything to its proper place.

Developed highly empathetic client relationships.

Worked as a team member performing teamwork to help co-workers out when they need help.

January 2000 to March 2006

N.R.S collection agency Greenville, SouthCaroliona 29651

Customer Service and collection

Trained new employees. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Responded to general inquiries from members, staff and clients via mail, email and fax.

Executed outbound calls to customers to collect debts that is owed. Worked with customers to get debts paid in payments if needed. Worked with multiple phone lines incoming and outbound calls.

Organized customers paper work, and up-to-date on who has payed and who still owe payments.

Communicated all payment needs or issues to appropriate supervisor.

Educational Background

1997 Palmetto High School Williamston, South Carolina

High School Diploma

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