Customer Service Administrative Assistant

Paula Benjaminson-Moravec

Email: ********@*****************.***

Address:

City: Circle Pines

State: MN

Zip: 55014

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. With 20 years of experience. Excellent phone skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Marshall U High School, Minneapolis MN 1/2001 to 6/1979 (General)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. With 20 years of experience. Excellent phone skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution

Self-starter

Deadline-oriented

Dependable

Attention to detail

Fast Learner

Excellent phone skills

Data entry

Light typing

Filing

Schedule management

Core Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

March 2008 to November 2012

The Retrofit Companies Little Canada, MN

Receptionist/Front Desk

Answer all incoming calls fro both locations, and routing to proper person. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Contacted customers to discuss status of scheduling recycling pick ups. Printing out BOL's to schedule drivers. for pick ups.

March 2006 to March 2008

Waster Management Blaine, MN

Residential Sales / Call Center

Answer Phones, set up new accounts, data entry.

February 2008

Pearl Bath/Maax Mpls Brooklyn Park, MN

Customer Service

Answer calls, order entry

Education

1979 Marshall U High School Minneapolis, Minnesota

High School Diploma General

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