High School Customer Service

Brooks Stark

Email: abpya3@r.postjobfree.com

Address:

City: Estero

State: FL

Zip: 33928

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. I am an experienced executive specializing in corporate development and strategic planning. I have demonstrated proficiency in staffing, training and development, budgeting and program management.

Educational Background:

High School Dipolma from Bradshaw Mountain High School, Prescott Valley AZ 1/2001 to 6/1994 (general)

High School Dipolma from US ARMY, Prescott Valley AZ 1/2001 to 11/2012

Job History / Details:

Executive Profile

Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. I am an experienced executive specializing in corporate development and strategic planning. I have demonstrated proficiency in staffing, training and development, budgeting and program management.

Skill Highlights

Leadership/communication skills

Human resources management

Small business development

Business operations organization

strategic objective execution

Client account management

Process improvement

Financial management

Core Accomplishments

Fiscal Management

Managed all financial activities for program operations.

Accountable for all P&L.

Reduced department expenditures by 30 percentage over a one-year period.

Business Development:

Spearheaded acquisition of two competitor companies.

Established and managed partner relationships on a daily basis.

Developed new marketing strategy which increased customer base by 125 percentage .

Staff Development:

Launched well-received program of professional development courses for all staff.

Mentored and coached employees resulting in a 35 percentage increase in revenue.

Contract Negotiation

Signed and negotiated all contracts for advertising and marketing.

Professional Experience

January 2010 to 11/26/2012 12:00:00 AM

Unify Education Group Phoenix, AZ

chief operating officer

Accountable for all finances and marketing campaigns including overall customer satisfaction.

Defined strategy and business plan for Retention and Attrition Management.

Developed the UEG Student Life-Cycle, bringing forth one on one student coaching.

Assisted in the development of training materials.

.

February 2006 to January 2010

Supreme Carpet And Air Duct Cleaning, Inc. Phoenix, AZ

CEO

Surpassed revenues of 2.5 million in the second year.

Built financial model for new business unit.

Managed team of 50 of professionals.

Reduced and controlled expenses by implementing training programs.

Strengthened company's business by leading implementation of customer service protocols.

Served as mentor to junior team members.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Created new revenue streams through an aggressive advertising campaign

Developed and rolled out new policies.

Education

1994 Bradshaw Mountain High School Prescott Valley, AZ

High school diploma

US ARMY,

Received an Honorable discharge.

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