Customer Service Quality Assurance

Location:

Posted:

November 23, 2012

Resume:

CHRIS J. GERDIN **** Bradford Ln. Reno NV, ***** 775-***-**** E-mail: ******@*************.*** www.chrisgerdin.com

OBJECTIVE: Obtain a Golf Professional position where I can maximize my management/marketing skills, quality assurance, program development, and training experience to help create sales and profitability.

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience in Public and Private Club operations for 10 years

Worked in the customer service businesses for 15 years

Extensive experience working individually and in team atmospheres

Excellent verbal/written communication skills; effective communicator with ownership, staff and customers

Provided 800 hours of personal instruction and increased participation by 50% in LakeRidge Junior Golf Academy

Increased tournament participation by 20% in 2006

Incorporated innovative staff training programs for shop staff/valet/outside services and increased customer satisfaction in 2004

Controlled all merchandise operations in and introduced an open-to-buy plan in 2004 & 2005

Increased Men s Club participation and membership to 275 golfers

Computer savvy in all Microsoft Office software, Double Eagle Golf System, Corel Draw, Adobe Photo Shop, VI Digital Coaching System and Tournament Pairing Program

Directly involved in creating a marketing plan that sold the Reno-Tahoe Open to Legends 2007

Competed and made finals in Integrated Marketing Competition against 200 top business schools

Received Employee of the Year honors in 2007

Launched Chris Gerdin Golf Instruction 2010

PROFESSIONAL EXPERIENCE

LakeRidge Golf Course – Reno, Nevada (2001-Present)

Director of Instruction 05/09-Present

Created programs that enhanced service and maintained interest and enthusiasm for our students

Introduced state-of-the-art video analysis instruction

Coordinated Junior Academy

Conducted Rules clinics

Controlled all club fitting, teaching aids and practice facility

Increased lesson sales 25% annually since 2009

First Assistant Golf Professional, 05/06 05/09

Managed overall operations of LakeRidge Golf Course

18-hole upscale public golf club with 300+ tournaments, 100 annual members and 45,000 annual rounds

Second Assistant Golf Professional/ Assistant Tournament Director, 05/05 – 04/06

Managed booking, set-up, operations and scoring of over 300 tournaments per year

Manage and ran five weekly and monthly tournaments throughout the year

Overseen ordering, pricing, placement and selling of golf shop merchandise

Supervise and directed golf shop and valet staff and grounds crew as needed for day-to-day course operations

Gave over 200 private golf lessons per year

Assistant Golf Professional/ Merchandise Director, 03/04 – 05/05

Managed all golf shop ordering and controlled all merchandise operations and inventory

Implemented new open-to-buy plan for shop orders

Supervised outside services staff including scheduling, training, hiring and termination

Assisted in daily maintenance, cleaning, stocking and repair of over 90 golf carts and 40 rental club sets

Implemented new opening, daytime and closing procedures for the golf shop

EDUCATION

2001-2005 University of Nevada, Reno, Reno, NV – B.A. in Management, Minor in Marketing

2006-2011 PGA Membership