Customer Service Support

Richard Murphy

Email: *********@********.***

Address: * ******** ***

City: Maplewood

State: NJ

Zip: 07040

Country: USA

Phone: 862-***-****

Skill Level: Experienced

Salary Range: $38,000

Primary Skills/Experience:

Micorsoft Windows

Educational Background:

Associate Degree, Computer Network Administration

GIBBS COLLEGE, 08/2004 - 07/2006

Livinston, NJ

Job History / Details:

RICHARD MURPHY

3 Mountain Ave Maplewood, NJ 07040 862-***-**** *********@********.***

DESKTOP/NETWORK SUPPORT

STRATEGY LEADERSHIP PERFORMANCE

A desktop analyst with solid knowledge and experience combining technical, customer service and business solutions to support overall corporate strategic goals

My ability to leverage operations and technology to exceed business objectives has led to my career growth and progression. Accomplished network administration professional with experience in combining technical and business solutions to support overall corporate strategic goals. Excellent leadership, interpersonal, and written and verbal communications skills; ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments. Seeking to utilize experienced background in an IT role with an organization that rewards hard work, results and success.

AREAS OF EXPERTISE

Disaster Recovery

Strategic Planning System Administration

Software Troubleshooting Server Construction

Documentation Development Systems Management

Hardware Troubleshooting Project Management

Network Assembly Technical Documentation

Interpersonal Skills

TECHNICAL COMPETENCIES

TECHNICAL SKILLS: Microsoft Windows XP, Microsoft Vista, Microsoft Office 2003, 2007, 2010 Configuration, Setup, Imaging of Dell, HP Desktops, Lenovo Laptops, Hardware, upgrades, Desktop, Laptop Configuration and Troubleshooting, Blackberry, I Phone Setup, Norton Ghost Suite, Desktop, Laptop Upgrades, Adware, Spyware, and Virus removal, Wireless router setup, Printer setup

CORE COMPETENCIES

IT Support Specialist with solid experience in the industry seeks to bring technical and leadership talents to a challenging and fast paced Information Technology Administrator position

Track record of success in providing and managing technical service for a corporate organization

Effectively manages resources, schedules, planning & estimations; consistently delivers on time and within budget.

ATF Security Clearance for working with ATF computers combined with a 7 year background check that is complete

Computer Setup, Imaging for Tiffany & Co. and Phillips - Van Heusen

Expertise in the configuration of desktop and laptop computers

Imaged desktop and laptop computers Dell, HP, Lenovo with Norton Ghost

Installed memory and other components of HP and IBM servers

Solid knowledge with hardware troubleshooting, diagnostics, repair, and upgrades

Asset tagging for desktops, monitors, and printers with current information

Warehouse operational duties, shipping and receiving

RICHARD MURPHY

3 Mountain Ave Maplewood, NJ 07040 862-***-**** *********@********.***

2 P a g e

Core Competencies Continued;

Ability to thrive in a fast paced environment that places value on attention to detail, ability to multi-task, and work well in a team environment.

Process-driven and skilled in identification and implementation of procedures to improve project operational efficiencies, and team productivity.

Helpdesk experience in providing technical assistance to computer system end users.

Experience with Point Of Sale technology and systems

PROFESSIONAL OVERVIEW

IT Field Support Technician El Rancho Foods Inc. Carlstadt, NJ March 2012 - July 2012 IT Desktop Support for Taco Bell Stores Blackberry Deployment and Support Novartis East Hanover, NJ 2011 - 2012 Blackberry Deployment and Troubleshooting Configuration Tech/Warehouse Assistant Emtec Inc. Springfield, NJ 2008 - 2010 ATF Security Clearance for working with ATF computers, 7 year background check complete

Business Customer Support Specialist 1 Cingular - AT&T Wireless 2006 - 2007 Provided 100% phone support for up to 20-25 customers daily

Tier 1 Customer Support Atlantic Health Systems Information, Service, & Solutions, Intern January 2006 - April 2006 Users with account lockout issues and setup requests

Guest Service Representative Hilton Short Hills 1989 - 2006

EDUCATION & TRAINING

GIBBS COLLEGE Associates Degree Computer Network Administration 2006 Overall GPA 3.38 Honors: President`s List, Dean`s List and Honor`s List

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