Manager Customer Service
Resume:
jodywissing.com
Jody J. Wissing
jodywissing.com **@***********.***
OBJECTIVE
I would like to utilize my passion of art and design, combined with my knowledge of financial and data analysis to help make the world a better place.QUALIFICATIONSExpertise in identity branding, visual communication, marketing, presentation design and graphic design.Strategic small business consulting, planning and design services.Professional experience in Adobe Photoshop, Illustrator, Dreamweaver, Premiere, InDesign and WordPress.Programming expertise in PowerPoint, MediaShout, ProPresenter and Keynote.Experienced in blogging, social media marketing and microsite development.Professional experience in photography, graphic design, performance art and video.Managed analytical services for 50 locations with $450 million sales volume.Management in service, retail and distribution industries with multi-unit experience.EXPERIENCE
Presentation & DesignGraphic design and layout experience in logos, print, web, video and visual presentations.Specific design expertise in web design, blogging, marketing print materials, billboards and screen graphics.Brainstormed, branded and created online microsites with complete marketing campaigns.Design experience from idea development through design creation and implementation.Integration of branding, marketing and communications through various media types.
Marketing & ConsultingConsulted with small to medium sized businesses to create and implement cost effective marketing plans.Designed, developed and worked with teams on creating and implementing large-scale marketing plans.Specialty in developing low-cost, creative marketing tactics.Ability to see the big picture and create effective marketing plans to accomplish long-term goals.
ManagementManaged accounting, risk management, cash audit, and industrial purchasing departments with staff of 10 people.Director of a financial reporting department providing profit & loss statements and detailed reporting for 150+ clients.Managed a training department that including all interviewing, hiring, and training for management and staff positions.Accountable for staff development and performance evaluations for up to 200 associates with multi-unit experience.Project management experience in design, development, implementation and follow-up strategies.
Financial Planning and AnalysisPrepared budgets and created individual business plans encompassing operations, sales, profit, and customer service.Analyzed operating statements and developed strategic solutions that improved controllable expenses by 10%.Developed and implemented database programs that analyzed and consolidated data with automated reporting.Designed and conducted financial workshops, training management personnel in profit & loss understanding, identification of opportunities, action plan development and implementation of tactics.
AdministrativeInteracted as a liaison with corporate personnel and management to implement procedures and streamline operations.Developed an Access software program that enhanced communication of company projects and objectives.Communicated procedures regarding payroll regulations, risk management, and accounting to ensure compliance.PROFESSIONAL EXPERIENCE
Visual Arts Director
Preston Trail Community Church, Frisco, Texas 2006-Present
Freelance Designer
Ideas 2 Images, Frisco, Texas 2000-2006
Financial Analyst
BNC Real Estate, Dallas, Texas 1999-2000
Management Reporting Services Manager
Arrington Travel Center, Chicago, Illinois 1998-1999
Presentation Specialist and Computer Consultant
Taylor Design, Phoenix, Arizona 1997-1998
Analytical Services Manager
Toys R Us,Orlando, Florida 1992-1997
General Manager and Market Training Manager
McDonald s Corporation, Birmingham, Alabama 1983-1992
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