Quality Assurance Customer Service

James MasonJr

Email: *********@********.***

Address: PO Box 6025

City: Oakland

State: CA

Zip: 94603

Country: USA

Phone: 925-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

James P. Mason, Jr.

P.O. Box 6025

Oakland, CA 94603

925-***-**** cell

*********@********.***

Qualifications for Production/Operations Management

Summary

Offers 20 years of combined experience managing production and maintenance operations for commercial and military environments. Effectively directs high-volume facilities comprising up to 500 personnel in the repairs of 2,000 aeronautical components, and demonstrates success producing sound decisions in stressful and fast-paced situations. Excellent communicator who readily generates personnel motivation and cultivates productive, team-based work centers.

Areas of Expertise

Program Management

Integrated Project Team Facilitation

Total Quality Management

Customer Service

Facility Management

Production Control

Regulatory Compliance

5S

Lean Manufacturing

Issues Resolution

Six Sigma

Training Development

Accomplishments

Facilitated an Integrated Project Team whose goal was to reduce aged WIP by 50%. Reduced Age WIP by 63%, exceeding the goal, saving the company over $600k.

Increased Scheduling Department productivity and output by initiating and implementing 5S and Lean projects. Department is now capable of managing the same volume of work with half the people.

Prevented a significant financial loss by effectively responding to several plant emergencies, providing sound decisions that mitigated equipment downtime.

Awarded the Navy and Marine Corps Commendation Medal for effectively managing personnel and production requirements of the Marine Corps largest mobile facility work center.

Turned around a non-deployable, failing mobile facility program into one of the most highly regarded programs in the Marine Corps. Successfully passed four major inspections and received a deployable grade.

Professional History

Rolls-Royce Engine Service Oakland, Inc. 2002-Present

Production Supervisor

Manage the Planning and Scheduling Departments to ensure timely induction of work into the Component Repair Department. Manage production rates and ensure the continuous flow of components through the rework process. Supervise all phases of Scheduling Department from the opening work orders, to returning of components to stock; while ensuring that expeditors are available to assist in the shipping process. Oversaw plant operations, supervising 120 indirect reports, while serving as the sole manager on duty for swing and after-hour shifts. Directed the manufacture of the companys T56-501, AE1107 aircraft engines; as well as the light turbine helicopter engines. Monitor adherence to safety regulations, and provide worksite safety and quality assurance training.

Professional History, continued

United States Marine Corps 1982-2002

Aircraft Maintenance Facilities Manager (1999-2002)

Managed the organizations largest Mobile Aircraft Maintenance Facility. Oversaw a variety of repair operations, including generator, air conditioning, and mobile facility, and directed work center operations comprising 30 Marine personnel. Produced weekly generator status reports for use in deployment readiness planning. Provided training in deployment and aircraft maintenance support.

Production Controller (1995-1999)

Administered production activities for 500 Marines in the repair of 2,000 aeronautical components to support 125 F/A-18, AV8-B, and KC-130 aircraft. Provided training in production and control procedures, and supplied technical support to ensure compliance with Technical Directives for aircraft components.

Work Center Supervisor (1990-1995)

Supervised the maintenance of VHF/UHF communications and digital navigation equipment. Trained personnel in aircraft component repair, administered policies and procedures, and monitored adherence to work center safety procedures. Performed periodic quality assurance inspections.

Avionics Technician (1982-1990)

Repaired aircraft Radar Jammers, UHF/VHF communications equipment, analog digital navigation equipment, and navigation radar components.

Education

Masters Business Administration

Golden Gate University (2010)

Bachelor of Arts, Law Studies

Saint Marys College (2007) Project Management Certificate

Cal State East Bay (2011)

Paralegal Certificate

Saint Marys College (2005) Technical Training

Certification, Internal Auditor, BVQI International Auditors Course

Hazardous Waste Management Titles 29 and 40, Code F

Hazardous Material/Waste Management and Control Program

Communications Security Material System Custodian

TSEC/KY-58 Secure Speech System Limited Maintenance Course

Navy Advanced Avionics Technician

Avionics Technician Course

Basic Electricity and Electronics Course Computer Skills

Microsoft Office, Excel, Microsoft Word, Visio, Corel Word Perfect

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