Customer Service Human Resources

Maria Bennett

310-***-****

********@********.***

Work Experience

Narrowline, Inc. 1997-1998

San Francisco, CA

Consultant, Technical Writer: Writing end user documentation and

help screens for an on-line ad broker system. Requires excellent

written and verbal communication skills; good presentation skills;

knowledge of HTML, C++ and Java and the ability to work

independently.

Worlds, Inc. 1997

San Francisco, CA

Consultant, Technical Writer: Writing end user and functional

design documentation for a proprietary virtual reality engine.

Requires excellent written and verbal communication skills;

good presentation skills; knowledge of C ++ and Java and the

ability to work independently.

Xerox Corporation 1992 - 1996

El Segundo, CA

National Technical Support Specialist: Problem analysis of

incoming customer and field personnel calls for low and mid

volume printers and third party forms creation, font editing

and graphics editing software package. Requires excellent

customer, presentation, peer, written and verbal communication

skills; strong analytical and fault isolation skills; good

organization skills and knowledge of PC/DOS, Windows, UNIX,

Macintosh, LANs, Data Communications, and PC software

applications.

Knowledge Consultant: Design, develop, program, implement

and maintain intelligent casebase system used to diagnose and

solve customer problems. Requires the ability to interface with

technical support personnel and management; excellent written

and verbal communication skills; strong technical background

and knowledge of Visual Basic and C programming languages,

validity testing, PC/DOS, Windows and PC software applications.

Customer Service Support Coordinator: Supervise staff of 4 Call

Administrators responsible for product identification and routing

of customer calls to proper support group. Requires excellent

management, human resource, customer, presentation, peer, written

and verbal communication skills; good organization skills and

knowledge of PC/DOS, Windows, PC software applications and Data

Communications.

Xerox Corporation 1991 - 1992

Rochester, NY

Human Resources Coordinator: Point of contact for problem

resolution of employee payroll and benefits concerns and policy

interpretation. Requires excellent written and verbal

communication skills; strong analytical skills; ability to

interface with all levels of management and knowledge of PC/DOS,

Windows and PC software applications.

Xerox Credit Corporation 1988 - 1991

Stamford, CT

Administrative Coordinator: Point of contact for problem

resolution of employee payroll and benefits concerns and

policy interpretation. Requires excellent written and verbal

communication skills; strong analytical skills; ability to

interface with all levels of management and knowledge of

PC/DOS, Windows and PC software applications.

Executive Secretary to Sr. Vice President & General

Manager.

Executive Secretary.

Education

Manhattanville College 1978 - 1982

Purchase, NY

Bachelor of Music degree

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