Quality Control Customer Service

DAVID GREENE

Email: *********@********.***

Address: ** ***** ******

City: ROCHESTER

State: NY

Zip: 14612

Country: USA

Phone: 585-***-****

Skill Level: Management

Salary Range: $38,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David W. Greene

41 Fifth Avenue, Rochester, NY 14612 * 585-***-**** * *********@********.***

Professional Goal: To obtain a position as a Supervisor/Manager to leverage my strength as a proven leader, excellent communicator and diligent quality expert in the field of warehousing..

Experience

3/2007-06/29/2012 Warehouse Supervisor, Earthlink Rochester, N.Y.

* A Company of over $1B in revenues and 3,000 people specializing in IT services, cloud computing, ISP and Phone communications.

* Reduced average inventory by nearly 50% over a 4 year period

* Inventory audit achieved 99.6% accuracy, well within SOX compliance

* Took initiative to sell over $180,000 worth of obsolete and decommissioned equipment

* Received the ACE (Attitude Collaboration Excellence) Award for Performance of the Highest Standard

* Achieved a very high standard of delivering quality equipment on time to the field for installation

* Conducted internal audits of the warehouse process to ensure integrity in shipping/receiving/on hand inventory

* Schedule daily workload of all warehouse functions

* Hired and trained 5 people and last managed 3

1/2006-2/2007 Quality Control Inspector, Harris Corporation Rochester, N.Y.

* Company of $6B in revenues and 17,000 people across 52 countries specializing in international communications and information technology primarily in the government market

* Identified significant quality issue that led to over $100,000 cost avoidance and was honored with an achievement award

* Conducted dimensional measurements of electronic assembly including circuit boards, cables and castings

* Prepared Certifications of Conformance and other corrective action documents

1983-2001 President, Dave`s Quality Lawn Care Rochester, N.Y.

* Ran a successful commercial and residential landscaping and snowplow business

* Handled all invoicing, collections and customer service and business development

* Certified NYS DEC Pesticide Applicator: Wemoco Residential and Commercial Landscaping Cert.

* Developed relationships with 40 customers and maintained 98% as repeat customers

4/1988-10/2005 Quality Control Technician, I.L.S. Logistics Rochester, N.Y.

* Company of $1M in revenues and 15 people specializing in sourcing, planning, implementing and managing the physical flow of OEM production components

* Participated in ISO 9000 certification process

* Reduced costs and rework by identifying material defects prior to shipment

* Improved incoming quality by certifying external vendors by conducting vendor-rating analyses and audits

* Conducted dimensional measurements testing of products including Hydrogen Embitterment, Drive Torque, Ductility, Hardness and Passivation

* Prepared, tracked and recorded monthly totals of individual inspections, rejections and I.S.I.R`s and PPAP`s.

* Controlled and maintained gauge calibration certifications and prepared equipment for calibration

* Also responsible for warehouse shipping/receiving and UPS World Ship

* Managed one direct report and guided 9 others

Certifications

Certified A+/Net+

Certified IPC Specialist: Acceptability of electronic assemblies

Certified DVD-54C: ESD Control

ASQC Certified Mechanical Inspector: American Society of Quality Control

Certified Tow-Motor Operator

Education / Skills

Associates Degree in Liberal Arts and Sciences: Monroe Community College

Quality and Reliability Technology: Monroe Community College

Best Practices for Managing Inventories and Cycle Counts Workshop

Proficient in Microsoft Office applications and Oracle, IOS, Access

Recommendations furnished upon request

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