Sales Customer Service

Location:

Phoenix, AZ

Posted:

November 23, 2012

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Resume:

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Director Online Travel Sales:

Located: Phoenix, Arizona Relocation would be considered within the US or UK

Phone: 623-***-****

E-Mail: *****@*******************.***

Highly influential marketing and sales strategist in global travel industry with more than 20 years of experience in achieving exceptional business expansions, team engagement, and profits. Available for relocation.Demonstrate expertise in business development, operations establishment and direction, program and project guidance, multimedia marketing, sales, portfolio and account management, fiscal oversight, and customer satisfaction.Guide promotions of travel products and services to include online and telesales operations with focus onLondon andHawaii.Oversee product management through branding, launches, prospecting, presentations, pricing, contract management, deal closing, and account, channel, and distribution management.Facilitate delivery of outstanding revenue in highly competitive international markets.Establish and expand trust-based, high-value business relationships.Recruit, train, and motivateteams to meet and exceed corporate expectations.Prioritize and execute extensive agendas in demanding environments.

Corporate& Regional Leadership Strategic Planning Business & Client Partnering Business Modeling Market & Account Expansions Consultative Sales Remote Management World-Class Customer Service B2B & B2C Social Media e-Commerce Revenue Generation & Savings Budget Control Competitive & Trend Analyses Reporting Talent Development Goal Setting Performance Management Vendor Management Benchmarking Client Acquisition & Retention Communications Presentations Networking Negotiations Problem Solving

PROFESSIONAL EXPERIENCE

World Tourism Network, Phoenix, Arizona 2010-Present

Provider of multimediaconsulting services, technology, and B2B sales representation to travel industry.

Owner & Director of Travel Industry Sales

Applied entrepreneurial capability to establishment and drive membership-based enterprise providing Web site analysis, social media strategies, booking software, e-publications, digital and mobile technology, and sales representative services. Oversee 1 staff member and contracted workers.

Represented clients at global trade events. Provided training in social media strategies at Vacation.com conference in Las Vegas. Consulted with 2 start-up travel companies for online product launches. Represented 3 online travel companies for product sales. Closed sales of online advertising to global hotels, resorts, tourist offices, and event venues.Captured membership of 24,000 global travel professionals with monthly membership increases of 1,000.

Gannett Company, Various Locations 2002-2010

Leading multimedia and marketing company.

Director of Online Sales & Marketing, Hawaii.com (2008-2010)

Director of Online & National Sales, Hawaii.com (2006-2008)

Director of Online Sales, Hawaii.com (2004-2006)

National Sales Manager, Hawaii.com (2002-2004)

Demonstrate exceptional leadership of marketing and sales for travel brands Hawaii.com, MustDoTravel.com, and 101ThingstoDo.com to include sales staff of 6 and Web content staff of 2. Optimized performance of key accounts including Continental Airlines, Hawaiian Airlines, and Starwood Hotels & Resorts. Orchestrated domestic and international sales of online advertising.Established database ofmore than 400,000 consumers, and attained 10,000 page subscriptions on

Created private-label travel sites for U.K. affiliate Newsquest, as well as Arizona Republic newspaper.Captured new monthly revenue in excess of $20K through launch of print product to compliment Hawaii.com Web site.Earned Manager of the Year Award

EARLIER CAREER POSITIONS

GoCruiseDirect.com2000-2001 Regional Sales Director, Western Region: Provided outstanding performance through sales of cruise booking software to travel companies at owner-executive level.

Global Vacation Group1998-1999 National Director of Sales, Classic Custom Vacations: Realized sales expansion of more than 100% in 1999 through integration of Haddon Holidays Hawaii product line and preferred travel accounts.

Haddon Holidays1990-1998 Director of Sales, Hawaii Tour Operator: Exceeded expectations through provision of Hawaii vacation packages to consumers through major travel agency groups and consortiums while managing 12 nationally dispersed sales staff. Conducted more than 60 annual product seminars to travel agency groups as large as 500. Facilitated revenue increase of 50% from top-producing travel agencies through build of more than 4,000 Web sites. Achieved additional revenue increase of 12% through launch of product into new regions of U.S., introduction of unique services to travel agency partners, and provision of world-class customer service.

Additional positions include Director of National Sales with America West Vacations; Executive Director of Sales & Marketing

with Oceanic Cruises; Reservations & Inventory Control Manager with American Hawaii Cruises; Reservation & Group Sales Agent with Royal Viking Line; and Sales Consultant with Thomas Cook Travel.

PROFESSIONAL TRAININGMaking Presentations with Confidence

TECHNICAL SKILLS

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