Manager System
Resume:
Jason Heiss
New York City, NY
******@****.***
http://aput.net/~jheiss/
Introduction
I am an experienced technical leader and manager with experience in
organizations ranging from large corporations and universities to small
Internet startups. I have led teams architecting, deploying and
managing massive, complex environments. I have experience building
secure, scalable and manageable computing systems from the ground up as
well as re-engineering existing systems to better meet the needs of the
organization.
ExperienceTwo Sigma Investments: August 2011 to present
Vice President,
Lead a team of software developers building cutting edge infrastructure
services.
AT&T Interactive: April 2008 to August 2011
During my time at AT&T Interactive I progressed through several
positions of increasing responsibility. In these positions I was
responsible for the architecture and operation of the mission critical
production AT&T Interactive computing infrastructure.
May 2010 to August 2011, Executive Director,
System Operations,
AT&T Interactive / Yellowpages.com
Lead the Unix System Administration, Windows System Administration,
Database Administration and Cloud Computing teams. Responsible for the
architecture and operation of a production environment supporting a
billion dollar Internet advertising business. Lead the design and
eventual deployment of a private cloud computing environment for use by
Interactive and other AT&T business units.
April 2008 to April 2010, Director, Platform Services,
AT&T Interactive / Yellowpages.com
Lead a team of architects and tools developers who set architectural
direction and implement tools and processes to make our production
environment more robust, scalable, agile and efficient. Responsible for
the architecture of a complex, distributed computing environment
supporting a high traffic Internet site. Automate the deployment and
management of the operations infrastructure which includes Linux,
Solaris and Windows servers, SAN and NAS storage, Oracle, MySQL and
PostgreSQL databases, and networking infrastructure. Design and
deploy private cloud and grid computing environments for use by multiple
teams within the organization.
Design and implement an operations database
Released as Open Source:
http://nventory.sourceforge.net/Responsible for:
Tracking assets: servers, storage devices, network devices,
etc.Storing configuration of users, networks, etc. and feeding
that configuration data to the system configuration management
tool.Storing the association of services to hardware assets and
the relationships between servicesDesign and implement an updated version of my system configuration
management tool
Released as Open Source:
http://etch.sourceforge.net/Responsible for managing system configuration (accounts and
sudo, networking, NTP, DNS, logging and log rotation, etc.) on
all Linux and Solaris systems.New client/server architecture with integrated controlled
deployment of changes, impact prediction for new changes, and
reporting.Design and implement a cross-platform application packaging system
Released as Open Source:
http://tpkg.sourceforge.net/Responsible for managing the packaging and deployment of
customer-facing and internal applicationsFeatures include management of dependencies, rolling
deployments, and integrated hooks into system configuration for
accounts, cron, init, kernel tuning, etc.Design and deploy large-scale, private cloud computing and grid
computing environments for use by multiple teams within the
organization.Yahoo!: April 2004 to April 2008
During my time at Yahoo! I progressed through several positions of
increasing responsibility. In these positions I was responsible for the
architecture and operation of the mission critical production Yahoo!
Search Marketing computing infrastructure.
December 2006 to April 2008,
Manager of System Administration,
Yahoo!
Manager of the 15+ person System Administration team. My team was
responsible for the architecture, deployment and operation of the
Advertiser and Publisher group's 15,000+ production systems which ran
the Sponsored Search (text) and Display (graphical) advertising
applications and generated a significant portion of Yahoo!'s revenue. My
team included employees in Burbank, California, New York City, Tokyo,
Japan, Dublin, Ireland and Bangalore, India who helped provide
round-the-clock coverage for our environment.
In addition to previous responsibilities:
Lead the team during the Apex project to integrate the text and display
advertising businesses within Yahoo!, merging systems managed by three
different teams.Integrate the four member SA team from the Right Media
acquisition.Lead the team to develop proactive tools and processes for managing
our environment. A complete self-service user management system
allowing our customers to manage the accounts and sudo privileges for
hundreds of different applications while maintaining compliance with
the approval processes required by internal security teams and
Sarbanes-Oxley. Extensive hardware monitoring with automatic generation
of tickets to the on-site Data Center Operations teams for hardware
repairs. And numerous other tools and processes to ensure we catch
issues before they turn into problems.
May 2005 to December 2006,
Manager of System Administration Operations,
Yahoo! Search Marketing
Manager of the 8 person System Administration Operations team. My team
was responsible for the architecture, deployment and operation of the
Search Marketing group's 10,000+ production systems. My team included
two international employees (Tokyo, Japan and Dublin, Ireland) who
helped provide round-the-clock coverage for this environment.
Led the team through the growth of the environment from 3,000 to
10,000+ servers with minimal staffing increases. At one point we
deployed more than 4,000 servers in one month.Led the team through the integration of the Overture/YSM and
Yahoo! environments, gradually bringing the YSM environment into
compliance with Yahoo! standards and practices.Established a strong working relationship between the YSM SA team
and three other SA teams within Yahoo!Led the team through the Panama project, a year-long complete
overhaul of both the systems and applications for the entire YSM
environment.Managed a 24x7x365 on-call schedule with multiple tiers and 15+
participants.Coordinated the interview and hiring process for multiple
employees. Wrote year-end reviews for team and made recommendations
for salary, bonus and equity compensation adjustments.
Ensured team compliance with SLAs in handling our ticket queue.
The SA team consistently maintained one of the best rates of SLA
compliance within YSM. In conjunction with the YSM Reporting team I
pioneered the development and use of quarterly reports on individual
effectiveness in responding to ticket requests, which we used to
reward our top performers and mentor lower performers. I also
oversaw and monitored team compliance with YSM change management
practices.Coordinated team compliance with Sarbanes-Oxley requirements. Met
with internal and external auditors on a regular basis to discuss our
practices and procedures with regards to account provisioning and other
security practices.
April 2004 to May 2005, Senior System Administrator,
Yahoo! Search Marketing
(formerly Overture)
Member of the 15+ person System Administration team within Production
Operations, responsible for the architecture, deployment and operation
of the Search Marketing group's 3000+ production systems. Manage Red
Hat Linux, FreeBSD and Solaris systems providing hundreds of millions of
advertisements daily for YSM's partners, including Yahoo!, CNN and MSN.
Progressed to the architecture team, and then to team lead
within 6 months of being hired.Led the project to upgrade all Linux systems to Red Hat Enterprise
Linux.Led the deployment of over 500 new servers.Led the deployment of the configuration file management system I
designed (see Accomplishments section).
University of Washington: July 2001 to April 2004
Senior Computer Specialist,
at the
System administrator for the Electrical Engineering department
at the University of Washington. Responsible for maintaining Linux and
Solaris servers and workstations. Services provided include mail (SMTP,
S/IMAP, S/POP), NFS, Kerberos, LDAP, NIS, Samba, print services, DNS,
DHCP and HTTP/HTTPS.
Deployed the configuration file management system I designed (see
Accomplishments section).
Coordinated roll-out of Red Hat Enterprise Linux.Implemented Kerberos and LDAP services for
user authentication and Unix user information.Implemented a two-tier backup system for user data incorporating
rsync, snapshots and traditional tape archives.Collective Technologies: June 1997 to July 2001
System Administration and Security consulting with
.
I worked on projects at a variety of clients including
AT&T Wireless Services, Aventail.Net and Hughes Space and
Communications.
California Institute of Technology: May 1995 to June 1997
As Webmaster for the Campus Computing Organization
I maintained the website for the
while I was a student.
EducationBachelor of Science in Biology, California Institute of Technology
(Caltech). Additional coursework equivalent to a minor in Computer
Science.AccomplishmentsPresentation at the SCALE 2010 conference:
""Presentation at the LISA '99 conference:
""Active member of the Open Source community. Author of a number of
Open Source
. Eagle Scout, Boy Scouts of America
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