Customer Service High School

Rosemarie Sanchez

Email: ********@*****************.***

Address:

City: Vista

State: CA

Zip: 92084

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated and reliable team player with over eight years experience in Marketing and Administration.

Educational Background:

High School Dipolma from National University, San Diego CA 1/2001 to 7/1989 (Marketing)

High School Dipolma from National University, San Diego CA 1/2001 to 11/2012

High School Dipolma from Palomar College, San Diego CA 1/2001 to 11/2012

High School Dipolma from California Polytechnic State University, San Diego CA 1/2001 to 11/2012

High School Dipolma from Vista Adult Education, San Diego CA 1/2001 to 11/2012

High School Dipolma from California Department of Real Estate, San Diego CA 1/2001 to 11/2012

High School Dipolma from California State University, San Diego CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Motivated and reliable team player with over eight years experience in Marketing and Administration.

Skill Highlights

Business Development

Customer Service

Administration

Communication Skills

Creative Problem Solving

Organizational Skills

Computer & Office Equipment

Sales and Marketing

Internet and Data Research

Detail-Oriented

Professional Experience

June 2010 to Current

CSI Property Management San Diego, CA

Leasing Consultant

Assisted management with high priority projects, receptionist duties, file organization, research and business development.

Processed forms, reports, and documents timely and efficiently.

Created letters, memos, emails, and ads using Microsoft software.

Served at busy front desk by courteously answering multiple line phones.

Gave rental receipts and copies of lease agreements for residents.

Provided successful customer service to residents and guests.

Handled service repair requests and concerns from residents with efficiency and diplomacy.

Greeted guests and provided information about community.

June 2007 to Current

Premiere Properties Carlsbad, CA

Realtor Associate

Attended training meeting and sales workshops resulting in better knowledge and usage of marketing tools.

Hosted open houses resulting in more traffic to market residential properties.

Provided valuable referrals to management and co-workers.

Improved communication efficiency as primary liaison between departments, clients, and vendors.

Prepared and drafted all outgoing correspondence in timely manner.

November 2006 to June 2007

LRS Realty and Management Chatsworth, CA

Leasing Agent

Rented properties for owners quickly, good terms, quality tenants, and usually at higher market rate.

Contacted and followed up with clients to obtain listing appointments.

Negotiated and executed lease agreements to satisfaction of landlords and tenants.

Conducted detailed move-in and move-out inspections for properties.

Created ads for rental vacancies in newspapers, websites, and rental publications.

Gave open houses and property tours to promote amenities and features of rental listings.

January 2003 to November 2006

GV and Associates Ramona, CA

Business Developer

Developed creative promotions to encourage employees to meet sales goals, resulting in a 92 percentage success rate.

Provided management support to CEO and sales to ensure efficient work flow in operations.

Recruited, developed internships, and created business opportunities for a technology company.

Contacted potential clients and businesses via leads, emails, and referrals.

Scheduled, organized, and planned trade shows.

Served as primary liaison between departments, clients, and vendors.

November 1999 to January 2003

Palomar College San Marcos, CA

Career Center Advisor

Created and published newsletter to inform staff, students, and public about events and career services.

Guided students, staff, and public with career research, library resources, and career software.

Developed market survey form to assess usage at center.

Gave class presentations to students and faculty to inform them about available resources.

Assisted students and public with resume writing, job search, interviewing, and letter writing.

Education

National University San Diego, CA

M.B.A. Degree Marketing

Palomar College San Marcos, CA

Certificate in Master Customer Service

California Polytechnic State University San Luis Obispo, CA

B.S. Degree

Vista Adult Education Vista, CA

Select One Property Management

Certificate in Apartment Rental Management

California Department of Real Estate,

Select One Real Estate

California State University,

Certificate in Recruiting and Retaining Top-Talent Employees, CSU San Marcos, CA

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