Customer Service Manager
Resume:
NAME: Maria H. Jones
CITY: Juneau
STATE: AK
ZIPCODE: 99801
EMAILADDRESS: *****@*******.***
PHONEAREACODE: 907
PHONENUMBER: 789-0161
LASTUPDATED: 6/17/2001
*****@*******.***
Maria H. Jones Receptionist Juneau Alaska 99801 907-***-**** Yes Full
Time YES High School MARIA H. JONES P.O. Box
21403 Phone: 789-****-**** Mend. Loop Rd. #10
Work: 463-7169
Juneau, AK 99801
EDUCATION Juneau-Douglas High School - High School Diploma
- 5/31/91
WORK HISTORY
TemporarySocial Services Aide9/7/99 to 03/10/00,
Social
Services Aide
03/13/00 to PresentTlingit & Haida Central Council Tribal Family &
Youth Services
- Juneau, Alaska Receive and refer calls to proper staff. Greet incoming
clients & introduce them to proper staff. Conduct office filing of correspondence,
materials, documents, etc. on a daily basis. Responsible for time sheets, mailing checks
to clients. Stamp, sort and distribute all mail. Maintain personnel files and attendance
records of all staff. Mail applications to clients, fax documents, make travel
arrangements for staff and configure per diem for travel. Relieve switchboard operator
during lunch and breaks. Process all incoming bills with proper account code, prepare
Memos and check requests for Manager approval.
Temporary Secretary - 6/03/93 - 6/11/93,
Secretary
12/01/943/11/99Tlingit & Haida Central Council - Higher Education - Juneau,
Alaska Review all Applications for missing information. Receive and refer calls to proper
staff. Greet incoming clients and introduce them to proper staff. Conduct office filing of
correspondence, materials, documents, etc. on a daily basis. Maintain required records and
files for the Higher Education Dept. according to procedures. Responsible for time sheets,
mailing student checks to colleges and universities. Stamp, sort and distribute all mail.
Maintain personnel files and attendance records of all staff. Mail applications to
students for scholarships, fax documents and make travel arrangements for staff. Relieve
switchboard operator during lunch and breaks. Process all incoming applications. Prepare
Memos and check requests for Manager approval. Clerk-Typist - 10/07/93 - 11/30/94 Tlingit
& Haida Community Council - Juneau, Alaska Answer telephones, type memos, xeroxing,
inventory, mail outs to council members & delegates, faxed documents, filing, bookkeeping
for bingo & pull tab reports, order supplies, assistant to the office manager. Prepared
and issued annual W-2 forms for employees. Responsible for day to day accounts payable
register. Prepared checks for signature. Registrar during election year and responsible
for updating enrollment records. Secretary Trainee - 10/14/92 - 4/30/93 Tlingit & Haida
Central Council - Johnson O'Malley Program - Juneau, Alaska Answered telephones, faxed
documents, ordered supplies, distributed mail, typed travel arrangements and was
responsible for minutes for the Native Parent Committee. Worked in Q&A entering Native
students data. Set up filing system for the department. Relieved switchboard operator
during lunch and breaks
.
TemporaryFile Clerk - 6/29/92 - 8/28/92Tlingit & Haida Central
Council - Higher Education - Juneau, Alaska Prepared applications, FAF Forms, and letters
of acceptance for mass mail outs to students applying for funding. Answered the phone,
xeroxed and faxed documents, filed student applications and updated college students on
Q&A. Student Intern - 2/06/91- 5/31/91 Department of Education - Juneau, Alaska Answered
telephones, typed and faxed documents, and transcribed dictation. Typed travel
arrangements, ordered supplies, and was responsible for bulk mail outs to all the school
districts in Alaska.
Clerk Assistant - 5/03/90 - 9/14/90Shore Maintenance Detachment -
7th Floor Federal Building - Juneau, Alaska Answered telephones, greeted clients, assisted
the clerk typists with xeroxing, mailing, and filing, was responsible for ordering and
stocking supplies. SEMINARS ATTENDED Managing Multiple Projects and Deadlines - Centennial
Hall - Juneau, AK - 3/22/95 Dealing with Negativity in the Work Place - Tlingit & Haida
Community Council - Juneau, AK - 4/14/95 Sexual Harassment - Tlingit & Haida Central
Council - Juneau, AK Indispensable Assistant Westmark Baranof Juneau, AK
0320/98
Tribal Secretaries & Administrative Assistants Conference Anaheim Marriott
Anaheim, CA
04/19
-22, 1998
Professional Telephone Skills
Centennial Hall Juneau, AK0825/00
Customer Service Training VTRC Juneau, AK 12/07/00 Records Management Training
VTRC Juneau, AK - 12/11/00 TRAINING ATTENDED Introduction to EXCEL - Bill Ray Center -
1/08/93 Intermediate EXCEL - Bill Ray Center - 1/22/93 Windows 95 - Tlingit & Haida
Central Council - Juneau, AK - 11/22/96 Microsoft Project 4.0 - Tlingit & Haida Central
Council - Juneau, AK - 12/04/96 Excel 7.0 - Tlingit & Haida Central Council - Juneau, AK -
12/11/96
- 12/12/96Access Training - Tlingit & Haida Central Council - Juneau, AK
-
05/06/97
- 05/07/97Microsoft Outlook Tlingit & Haida Central Council Juneau, AK - MS
Word Training The Learning Connection Juneau, AK
0403/98
Advanced Word 97- VTRC
Bldg Juneau, AK
- 2/22/99 - 2/23/99Intro to Excel 97 VTRC Bldg Juneau, AK - 3/1/99 -
3/2/99
REFERENCES Teresa Germain Job Developer/TERO 463-7136 Judy George Tlingit & Haida
Community Council 463-5680 Alberta Aspen A.J. Aspen Financial Services 586-2602
MARIA H. JONES
P.O. Box
21403 Phone: 789-0161
8922 Mend. Loop Rd. #10 Work: 463-7169
Juneau, AK 99801
EDUCATION
Juneau-Douglas High School
- High School Diploma - 5/31/91
WORK HISTORY
Temporary Social Services Aide
9/7/99 to 03/10/00,
Social Services Aide03/13/00 to
Present
Tlingit & Haida Central Council Tribal Family & Youth Services
- Juneau, Alaska
Receive and refer calls to proper staff. Greet incoming clients & introduce them to
proper staff. Conduct office filing of correspondence, materials, documents, etc. on a
daily basis. Responsible for time sheets, mailing checks to clients. Stamp, sort and
distribute all mail. Maintain personnel files and attendance records of all staff. Mail
applications to clients, fax documents, make travel arrangements for staff and configure
per diem for travel. Relieve switchboard operator during lunch and breaks. Process all
incoming bills with proper account code, prepare Memos and check requests for Manager
approval.
Temporary Secretary
- 6/03/93 - 6/11/93,
Secretary12/01/943/11/99Tlingit & Haida Central Council - Higher Education
- Juneau, Alaska
Review all Applications for missing information. Receive and refer calls to proper staff.
Greet incoming clients and introduce them to proper staff. Conduct office filing of
correspondence, materials, documents, etc. on a daily basis. Maintain required records and
files for the Higher Education Dept. according to procedures. Responsible for time sheets,
mailing student checks to colleges and universities. Stamp, sort and distribute all mail.
Maintain personnel files and attendance records of all staff. Mail applications to
students for scholarships, fax documents and make travel arrangements for staff. Relieve
switchboard operator during lunch and breaks. Process all incoming applications. Prepare
Memos and check requests for Manager approval.
Clerk-Typist
- 10/07/93 - 11/30/94Tlingit & Haida Community Council - Juneau, Alaska
Answer telephones, type memos, xeroxing, inventory, mail outs to council members &
delegates, faxed documents, filing, bookkeeping for bingo & pull tab reports, order
supplies, assistant to the office manager. Prepared and issued annual W-2 forms for
employees. Responsible for day to day accounts payable register. Prepared checks for
signature. Registrar during election year and responsible for updating enrollment records.
Secretary Trainee
- 10/14/92 - 4/30/93
Tlingit & Haida Central Council - Johnson O'Malley Program - Juneau, Alaska
Answered telephones, faxed documents, ordered supplies, distributed mail, typed travel
arrangements and was responsible for minutes for the Native Parent Committee. Worked in
Q&A entering Native students data. Set up filing system for the department. Relieved
switchboard operator during lunch and breaks.
Temporary
File Clerk - 6/29/92 - 8/28/92Tlingit & Haida Central Council - Higher Education
- Juneau, Alaska
Prepared applications, FAF Forms, and letters of acceptance for mass mail outs to
students applying for funding. Answered the phone, xeroxed and faxed documents, filed
student applications and updated college students on Q&A.
Student Intern
- 2/06/91- 5/31/91Department of Education
- Juneau, Alaska
Answered telephones, typed and faxed documents, and transcribed dictation. Typed travel
arrangements, ordered supplies, and was responsible for bulk mail outs to all the school
districts in Alaska.
Clerk Assistant
- 5/03/90 - 9/14/90
Shore Maintenance Detachment - 7th Floor Federal Building - Juneau, Alaska
Answered telephones, greeted clients, assisted the clerk typists with xeroxing, mailing,
and filing, was responsible for ordering and stocking supplies.
SEMINARS ATTENDED
Managing Multiple Projects and Deadlines - Centennial Hall - Juneau, AK - 3/22/95
Dealing with Negativity in the Work Place - Tlingit & Haida Community Council - Juneau,
AK - 4/14/95
Sexual Harassment - Tlingit & Haida Central Council
- Juneau, AK
Indispensable Assistant
Westmark Baranof Juneau, AK0320/98
Tribal Secretaries & Administrative Assistants Conference Anaheim Marriott Anaheim,
CA 04/19-22, 1998
Professional Telephone Skills
Centennial Hall Juneau, AK
0825/00
Customer Service Training
VTRC Juneau, AK
1207/00
Records Management Training VTRC Juneau, AK
- 1211/00
TRAINING ATTENDED
Introduction to EXCEL - Bill Ray Center - 1/08/93
Intermediate EXCEL - Bill Ray Center - 1/22/93
Windows 95 - Tlingit & Haida Central Council - Juneau, AK - 11/22/96
Microsoft Project 4.0 - Tlingit & Haida Central Council - Juneau, AK - 12/04/96
Excel 7.0 - Tlingit & Haida Central Council - Juneau, AK - 12/11/96 - 12/12/96
Access Training - Tlingit & Haida Central Council - Juneau, AK - 05/06/97 - 05/07/97
Microsoft Outlook Tlingit & Haida Central Council Juneau, AK -
MS Word Training The Learning Connection Juneau, AK 04/03/98
Advanced Word 97- VTRC Bldg Juneau, AK - 2/22/99 - 2/23/99
Intro to Excel 97 VTRC Bldg Juneau, AK - 3
1/99 - 3/2/99
REFERENCES
Teresa Germain Job Developer/TERO 463-7136
Judy George Tlingit & Haida Community Council 463-5680
Alberta Aspen A.J. Aspen Financial Services 586-2602
accounts payable
bookkeeping
Council
council
clients
Customer Service Training
Excel 7.0
Excel 97
office
97
Microsoft Outlook
Microsoft Project 4.0
Windows 95
98
MS Word
Word 97
office manager
personnel
SEMINARS
switchboard operator
telephones
phone
travel
arrangements
travel arrangements
type
Typist
Contact this candidate