Customer Service Manager

Nicholas Bishop

Email: ********@******.***

Address:

City: Colton

State: CA

Zip: 92324

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Mechanic with management experience and exceptional people skills. Versed in project management and customer service. Desires a challenging role in a new career field.

Educational Background:

High School Dipolma from Universal Technical Institute, Rancho Cucamonga CA 1/2001 to 9/2007 (Automotive Technology)

Job History / Details:

Professional Profile

Mechanic with manager experience and exceptional people skills. Versed in project management and customer service. Desires challenging role in new career field.

Qualifications

Training and development

Reports generation and analysis

File/records maintenance

Computer proficient

Quick learner

Client-focused

Operations management

Results-oriented

Microsoft Office

Change management

Client Relations

Customer Service

Customer Needs Assessment

Customer Satisfaction

Internal Auditing

Multi-Task Management

Project Management

Reporting

Creative Problem Solving

Expense Control

Automotive Repair

Welding

Security

Education

2007 Universal Technical Institute Rancho Cucamonga, Ca

Certification Automotive Technology

Coursework in automotive repair and maintenance with emphasis on hands on trouble shooting.

Experience

January 2008 to Current

Domino's Pizza Rialto, Ca

Manager

Scheduled and directed staff daily work assignments maximizing productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards are consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of drivers to ensure that all tickets were accounted for. Built sales forecasts and schedules to reflected desired productivity targets. Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff.

July 2008 to Current

Edwards Mansion Redlands, Ca

Security Guard

Prevented losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives.

December 2010 to September 2012

Precision Motion Riverside, Ca

Automotive Technician

Completed all repairs and maintenance work to company standards. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance. Promoted safe and clean working environment. Kept supervisor informed of job progress and material requirements. Maintained inventory for central warehouse of tools and supplies. Managed work with little supervision.

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