Customer Service Sales

NAISHA MCCLYDE

Email: ********@*************.***

Address:

City: Tallahassee

State: FL

Zip: 32305

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from James S. Rickards, Tallahassee FL 1/2001 to 5/2005 (General Studies)

Job History / Details:

Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Fashion knowledge

Opening/closing procedures

Creative problem solving

Data collection

Filing

Microsoft Excel

Microsoft Office Suite

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Multi-Task Management

Telephone Skills

Type [50] WPM

Account Management

Client relations

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

June 2012 to Current

Wal-Mart Tallahassee, FL

Cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained [4] new employees quarterly.

Excelled in exceeding daily credit card application goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Created new processes and systems for increasing customer service satisfaction.

Worked as a team member performing cashier duties, product assistance and cleaning.

Computed accurate sales prices for purchase transactions.

Expressed appreciation and invited customers to return to the store.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

March 2011 to December 2011

Affiliated Computer Services ACS Tallahassee, FL

Customer Care Associate

Responded to telephone inquiries and complaints accurately and timely using standard scripts and procedures in a call center environment.

Gathered information, researches/resolves inquiries and logs customer calls.

Documented all call information accurately in the system.

Ensured clear and complete responses are given to all customers by following applicable procedures outlined in training and information available in the system.

Ensured all inquiries are answered accurately and professionally.

Quickly assessed callers needs and informs them of available services.

Maintained policy knowledge by following and staying abreast of new/revised procedures.

Maintained a strong customer service focus.

Maintained a clean and professional work environment.

Reported all system issues to the Help Desk immediately.

Maintained Provider Services values.

Operated as a team player.

DOL Workers Compensation.

Customer Resolution Rrepresentative II.

July 2009 to February 2011

Convergys Tallahassee, FL

Customer Service Human Resources Advisor

Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listened attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Met customer requirements through first contact resolution.

Confirmed customer understanding of the solution and provide additional customer education as needed.

Prepared complete and accurate work and update customer file.

Make inbound/outbound calls.

Created cases to resolve medical insurance errors.

Reinstated health coverages.

Entered data entry.

Calculated payroll.

Processed State of Florida reimbursement warrant checks.

Filed legal documents.

Approved legal documents.

Verified payments of medical benefits.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Assisted with the development of the call center's operations, quality and training processes.

Properly directed inbound calls in phone queues to improve call flow.

September 2008 to April 2009

Body Shop Tallahassee, FL

Sales Associate

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Maintained friendly and professional customer interactions.

Worked as a team member to provide the highest level of service to customers.

Verified that all merchandising standards were maintained on a daily basis.

May 2006 to February 2008

Skandia Window Fashions Tallahassee, FL

Warehouse Worker

Operated heavy machinery such as the BMB and LTL machines.

Assembled blinds for manufacturers.

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Staged final products for shipment.

Attached identifying tags to containers.

Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.

Used item numbers to properly stock warehouse.

Started machine operations by inserting control instructions into control units.

Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

February 2006 to March 2006

Kentucky Fried Chicken Tallahassee, FL

Cashier

Executed cash transactions quickly and accurately.

Greeted all customers.

Handled products and equipment in accordance with safety and sanitation guidelines.

Handled resets according to schedule, including deleted and new merchandise.

December 2005 to February 2006

TCC Bookstore FL

Cashier

Performed customer service and sales duties.

Answered multi phone line systems.

Performed data entry.

Assisted at cash register.

Education

2005 James S. Rickards Tallahassee, FL

High School Diploma General Studies

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