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Customer Service Management

Location:
Newport News, VA
Posted:
November 23, 2012

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Resume:

AnJanette Harris

Email: abpxyk@r.postjobfree.com

Address: *** *** ************ **

City: Newport News

State: VA

Zip: 23608

Country: USA

Phone: 757-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

ANJANETTE HARRIS

NETWORK ADMINISTRATOR

PROFILE

Highly experienced and motivated Network Administrator, able to work both independently and collaboratively in a variety of settings, conditions and environments supporting customer networks, as well as the ability to provide desktop support. Driven to succeed and contribute, with exceptional training, certification, and experience as a Network Administrator.

A builder of high-performance teams and a natural team leader who excels in dynamic, demanding environments, while remaining pragmatic and focused. Results-oriented, decisive leader with proven success in project management, systems development, analytical thinking and possessing crisis management skills utilized in driving profitable and cost-effective collaboration between critical business functions.

Talented, results-driven technologist, with a record of success in projects requiring in-depth knowledge and solid experience working with complex, cross-platform systems. Consistently recognized and tasked to improve organizational effectiveness and efficiency through expertise that aligns the business processes and infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility to create a competitive advantage for the organization

Extensive experience in the direction of incident and problem management of IT applications. Successfully developed, coordinated, and maintained world class customer service tactics, customer relations and communication strategies through superior service. Played key role in maintaining the required level of service and customer satisfaction, and proactively identified future improvement opportunities.

CORE COMPETENCIES

Performance Optimization Process Improvement Change Management IT Strategy Technical Support

Installation Training Hardware Software Peripherals Systems Analysis Helpdesk

Project Management Team Leadership Software Testing

Client Collaboration Client Relationship Management

Software / Systems Implementation

Active Top Secret / SCI eligible clearance

PROFESSIONAL EXPERIENCE

Unitied Atlantic Norfolk, VA 2009 " 2011

Regional Network Operating Center

Leading Petty Officer

Provided strategic direction and leadership to the acquisition, installation, maintenance, and usage of network systems. Analyzed Local Area Network (LAN) /Wide Area Network (WAN) network performance, capacity, stability, and

security. Contributed to the definition, and documentation of standards, processes, and procedures. Documented network topology and site configurations. Evaluated network management / monitoring tools and made recommendations for new systems as required. Maintained LAN / WAN network connectivity and services, as well as

diagnosed LAN / WAN operational problems and implement improvements. Monitored, evaluated, and performed necessary remediation to all security vulnerabilities.

Maritime Expeditionary Security Squadron Portsmouth, VA 2007 " 2009

Four Communications

Leading Petty Officer

Delivered technical expertise to the development, testing, implementation, administration, and troubleshooting of the database environment. Proficient database administration, data modeling, and application development provides for contributions at many levels. Supported organization-wide direction in areas of policy and planning for data processing and related functions. Translated functional / technical specifications and logical data models into working databases. Worked with application developers and other Database Analysts to research, define, and correct application performance issues. Deployed and tracked database releases as well as document database and application workflow.

Analyzed systems for threats and developed mitigation strategies. Successfully established business alignment in all areas as a result of collaborative and value driven approach. Improved efficiency and awareness of enterprise-wide security concerns, and maintenance concepts, as well as data and resource protection activities. Researched and identified new vulnerabilities and recommended defensive actions and mitigation procedures. Maintain network security and ensure compliance with established security policies and procedures.

USS Whidbey Island Virginia Beach, VA 2005 " 2007

LAN Administrator

Served as subject matter expert and delivered technical expertise to the administration and support of local area network systems. Performed database optimization, tuning, and monitoring. Prepared and maintained documentation for database configurations. Followed established procedures to ensure achievement of quality, safety, and security standards. Conducted LAN system troubleshooting, diagnostics, and end-user assistance in the operation of computer network to maximize use of system capabilities. Providing configuration management and system administration of operating environment for servers, work stations, and LAN applications. Installed and maintained through software files and hardware updates, LAN hardware and software and monitored all file servers.

PREVIOUS PROFESSIONAL EXPERIENCE

Early career experience includes 20 years of military experience in a variety of positions.

TECHNICAL SUMMARY

Microsoft Office Suite Windows XP/7 Local Area Networks Wide Area Networks Frame Relay

ISDN BRI T1 /E1 CSU / DSU Synchronous Serial HDLC PPP WinNT 4.0 Server / Workstation

Windows 2000 Advanced Server Routers / Switches VLAN Access Control List TCP / IP IPX / SPX

AppleTalk RIP IGRP EIGRP OSPF Remedy Whats Up Gold Retina Compose

EDUCATION

Network +, Security +, PMP Certifications

Bachelor of Science, Information Systems " in progress

ECPI University Newport News, VA

TRAINING

Radio Communications " United States Navy

Network Infrastructure

Windows Server 2003/2008

Active Directory

Cisco Routing

Leadership

Program Management



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