Data Customer Service

Title:President and CEO

******.***@********.**

Document

Source below

NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE:

ZIP:

CANDIDATE ID: 2563114

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE:

EMAIL: ******.***@********.**

HOMEPAGE:

COMMENTS:

HOTTEST SKILLS: html, engineer, programming, computer science, unix, communication, data

structure, software engineer, as/400, ftp, linux, lisp, pascal, presentation, sale,

environmental, patient, borland, c++, database

REVISION: 07-SEP-02

RESUME:

[1]About Bert [2]Bookmarks [3]Friends [4]Links [5] [6]Personal

[7]Mnt Bk [8]Resume [9]Lego Home

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[10][back.gif] [11]Letter [12]Employment [13]Volunteer

[14]Education [15]Skills/Strengths [16]Personal

ALBERT TAM

******.***@********.**

********@***.********.**

www.cdf.utoronto.ca/~g8albert

Jan 1999.

I am particularly interested in demonstrating new ideas through

software design.

I have obtained a great deal of experience working with customers, and

seeing the point of view of the general public while working for

Canada Online. The job experience helped me develop excellent customer

relation skills and communication skills.

My career objective is to become a software designer, with the goal of

satisfying different people's needs, presenting to them simple

solutions for making every day tasks easier and hence seeing my ideas

come to life.

I possess a vast assortment of different work experience which has

allowed me to open my eyes to see things from the point of view of

other people. This gives me the confidence to suggest solutions to

solve a problem from another person's perspective.

Jan 1998.

My goal is to learn more about technology in the field of computers,

and to obtain relevant work experience for the future.

Along with my relevant work experience, I do have a few other things

to offer. I have a strong desire to learn about computers. Throughout

the past several years I have held leadership and communicable roles

that have helped develop my interpersonal skills. I would not be

adverse to a probational period of employment to demonstrate my worth

and ability to learn.

The attached resume lists my work experience and skills from the past

few years. At your convenience, I could meet and discuss my

qualifications on a more personal level. If you would prefer to get in

touch, I can be contacted by email at: [17]******.***@********.**

Thank you for your time and consideration.

Yours sincerely,

Albert Tam

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[18][back.gif] [19]Letter [20]Employment [21]Volunteer

[22]Education [23]Skills/Strengths [24]Personal

ORK EXPERIENCE

[25]

ICA CANADA ONLINE LOGO ICA Canada Online Inc

. June-Aug 1996,

Jan

-Aug 1997.

Technical Support

* trouble-shooting computer hardware/software problems for clients

on the telephone or in person

* provided computer technical support for customers for the internet

provider service

* conducted weekly internet seminars for new users, lecturing

topics: O/S, ftp, SNTP mail clients, NNTP news agents, HTTP web

browsers, IRC programs, search engines, etc

* LAN administration authority to administer new dial-up accounts,

enable accounts, passwords, permissions, expiration

* expert in dial up networking terminal software knowledge and

internet software including web browsers, FTP, telnet, email,

operating systems, MSDOS command, UNIX commands

* excellent customer service skill, dealing directly with customers

to provide online telephone support

* provided sales for corporate commercial and public accounts for

new accounts

NICC-National Inbound Call Centre June 1996.

Tele-Professional

* placed high volume telephone orders into the computer system for

various clients

* worked in the dispatch department transfering data from the

telephone to the pager answering system

* different campaign projects including Lucky Stars Lottery as a

telephone-sales representative

[26]C.N.Tower M.

I.S. Department

-C.N.Tower Sept-Dec 1995.

Computer System Operator

* Performed daily computer systems operations including Network

backups, End of Day functions,

* Configurations and Period to Date Configurations, register journal

collection

* Ensure local area network, 3 network servers: Select Ticketing,

Remanco, and Omron ran smoothly

* Provided computer systems support and technical assistance for

hardware and software to the administration staff and attractions

department of the C.N. Tower

* Performed daily information downloads from the computer networks

to the AS/400

[27]Chemex Logo Chemex Labs Limited Mar-Apr 1995.

Lab Technician

* Lab technician in the preparation of samples for geochemical

assaying

* Initial preparation of raw mine samples to assess for composition

of valuable minerals

* Performed quality control tests to avoid sample contamination and

assure quality control

Canadian Voters Contact Feb-Apr 1995.

Telephone Interviewer

* telephone interviews for eligible candidates completed for the

Canadian National Survey Research Firm

* Consistent high daily productivity and excellent telephone manner

required in conducting telephone interviews

[28]

Royal Bank Logo The Royal Bank of Canada

Feb 1995.

Telephone Surveyor

* Team player in the telephone surveying department

* Surveyed clients all across Canada regarding their mortgage

statement

Canadian Charities Consultants

Feb 1995.

Telephone Fund Raiser

* Phoned potential donors to raise contributions to fund programs

* Donations raised towards The Canadian Center for Missing Children

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[29][back.gif] [30]Letter [31]Employment [32]Volunteer

[33]Education [34]Skills/Strengths [35]Personal

OLUNTEER EXPERIENCE

The Mississauga Hospital

Neurosurgery Dept.Sept 92-93.(70+ hours)

Volunteer

* Arranged and filed various patient information, trained new

volunteers

* Distributed supplies to patients: gowns, linen, towels, drinking

water

Chats and Challenges Conference May 94.

Work Shop Manager

* Supervised program for grades 7 and 8 enriched students day

program

* Provided aid to speaker in proceeding discussion groups

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[36][back.gif] [37]Letter [38]Employment [39]Volunteer

[40]Education [41]Skills/Strengths [42]Personal

DUCATION

University of Toronto

; Toronto, Ontario

Department of Computer Science,

Specialist in Software Engineering

Honours B.Sc

. expected May 2000

1998

-1999

* 3rd year Specialist in SOFTWARE Engineering program

+ CSC 458 Computer Networks

computer communication network design and operation

+ CSC 336 Numerical Methods

computational methods, approximation,integration, floating

point arithmetic

+ STA 255 Statistical Theory

discete, continuous prob. distrib's, conditional prob.,

expectation, sampling distrib's

+ CSC 378 Data Structures and Algorithm Analysis and Design

advanced data structures, algorithm analysis, problem solving

+ CSC 340 Information System and Design

computerized information system development, user interface

design

+ STA 250 Statistical Concepts

statistical methodology, data analysis and applications

+ PHL 245 Modern Symbolic Logic

propositional calculus, quantification theory, logical

concepts, natural deduction

+ INI 225 Contemporary Popular American Film

examination of social, political, commercial contexts through

study and analysis

1997

-1998

* 2nd year Specialist in SOFTWARE Engineering program

+ CSC 209 Software Tools and Systems Programming

UNIX, shell programming, system calls, signals, concurrency

+ CSC 228 File structures and Data Management

serial, indexed, multikey files, file systems, database

systems

+ CSC 238 Discrete Mathematics for Computer Science

induction, propositional and predicate calculus, program

correctness

+ CSC 258 Computer Organization

machine instruction, execution, addressing, logic circuits

+ CSC 270 Fundamental Data Structures and Techniques

C, C++, more complex programs, graph representations,

simulation

+ CSC 324 Programming Languages

programming paradigms - functional: LISP/SCHEME, logic:

PROLOG

+ MAT 223 Linear Algebra I

eigenvalues/vectors, projections, Gram-Schmidt process,

orthogonal diagonalization, conics

+ STA 107 Probalility and Modelling

probability theory, expectation, variance independance,

conditional probability, central limit theorem

1994

-1996 University of Waterloo; Waterloo, Ontario

* 1st year undergraduate Math, Computer Science

+ CS 130 Concepts of Computer Programming

+ CS 134 Principles of Computer Science

+ MATH 135 Algebra

+ MATH 137 Calculus I

+ MATH 136 Linear Algebra I

+ MATH 138 Calculus II

+ ACC 121 Financial Accounting I

+ ECON 101 Microeconomics

+ SOC 101 Sociology

+ STAT 230 Probability

* 1st year undergraduate Chemical Engineering

+ GENE 121 Digital Computation

+ GENE 123 Electrical Engineering

+ MATH 114 Algebra and Vector Geometry -Engineering

+ MATH 117 Calculs I -Engineering

+ MATH 118 Calculus II -Engineering

+ ENVE 100 Environmental Engineering Concepts I

+ ENVE 101 Environmental Engineering Concepts II

+ PHYS 115 Mechanics

+ PHYS 125 Physics for Engineers

1990

-1994 Glenforest Secondary School; Mississauga, Ontario

* Ontario Secondary School

Diploma (O.S.S.D.)

* Ontario Scholar: for an OAC average greater than 80%

* Honour Roll 1990-1993: for averages greater than 80% (every

semester)

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[43][back.gif] [44]Letter [45]Employment [46]Volunteer

[47]Education [48]Skills/Strengths [49]Personal

ECHNICAL SKILLS

Software Knowledge:

* MS Office: Word, Access, Excel, Windows; WordPerfect, Lotus

AmiPro, LAN, WinFax

* Internet: World Wide Web, electronic mail; modem communications,

computer networks

* Final Copy, ProWrite, Advantage Spreadsheet

Hardware Knowledge:

* PC's, Mac's, Amigas, troubleshooting fax machines, photocopiers,

laser, bubblejet, dot matrix printers Operating Systems:

* Windows, OS/2, UNIX-Linux and AS/400

Programming Background:

(imperative programming:)

* C (GCC, BORLAND C, TURBO C)

* Pascal (TURBO PASCAL)

* Fortran

(functional programming:)

* LISP/SCHEME

(logical programming:)

* PROLOG

(interpretive languages:)

* Borne Shell Scripts

* HTML

* JAVASCRIPT

KILLS AND STRENGTHS

* Customer service experience

* Public speaking and presentation skills

* UNIX proficient

* HTML development

* Detail oriented

* Organized

* computer and computer network related skills, troubleshooting, and

direct user support work experience

* office duties include: typing, data entry, telephone work, filing,

faxing, photocopying, mailing

* excellent human relations, communications skills from

volunteering, lifeguarding and computer support

* pleasant telephone manner, self-motivated, positive attitude,

persistent, enthusiastic

* willingness and ability to learn quickly, working independently or

in a project group

* languages: English, Cantonese, and French

* laboratory experience handling chemicals in labs at work and in

school studies

* achieved a Bronze Cross in swimming, certified in CPR, AEC, Basic

Rescuer and First Aid

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[50][back.gif] [51]Letter [52]Employment [53]Volunteer

[54]Education [55]Skills/Strengths [56]Personal

ERSONAL DATA

* Proud member of the Cross Country Ski Team (intensive)

-builds endurance, personal drive, commitment and team spirit

-represented GFSS in 1993 OFSSA Nordic Skiing at Haliburton,

Junior division

* Member of the Junior & Senior Boys Tennis Team

-focus on skill and control

* Member of the Junior & Senior Boys Swim Team

-individual achievement, determination and personal goal

fulfullment

* Established the Glenforest Off-Road Mountain Biking Club

-organized and lead weekly group excursions to local off-road

trails

* Enjoy playing badminton, hiking, rock climbing and in-line skating

* Off-road mountain bike racing in Ontario during the summer season

* Also enjoy cooking, and installing LINUX

References available upon request

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[61]Education [62]Skills/Strengths [63]Personal

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References

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