Customer Service Sales

Karel Peart **********@*******.***

*** ***** *******, *** *** 647-***-****

Thursday November 22nd, 2012

Dear hiring manager:

I am applying in reference to a full-time position in a customer service related role. I am a Sheridan College graduate with an advertising and marketing communications diploma who is eager to start a career. I am confident that my skills and experience is an excellent match for this position.

With over 5 years of interacting, listening and communicating within the customer service and sales industry it has allowed me to develop the necessary skills to deliver customer service in an effective and efficient manner which leads me to meet organizational goals, objectives and deadlines.

I am confident that with my educational background and work experience I will be a valuable asset to any work environment. I am task oriented, good with attention to detail, strive for continuous quality and performance improvement. I am a team player who is responsible, self-motivated, and a hard worker. I believe that given the opportunity and a challenging work environment, I can excel in a customer service representative role.

Please refer to my enclosed resume, which will further detail my experience, skills and education. I look forward to meeting with you to discuss this and any other employment opportunities available at your company. Thank you for your consideration

Sincerely,

Karel Peart

Karel Peart **********@*******.***

561 Carla Toronto, M4K 3K1 647-***-****

Objective

To obtain a full-time position in a customer service related role that will allow me to utlize my skills and will help develop further professional growth

Qualifications Over 5 years experience in sales and customer service related rolesFlexible availability – dependable – detail oriented – excellent problem solving skills Valid First Aid CPR certificationPositive team member – able to self-direct and work effectively within time constraints Experienced in using programs Microsoft Word and Excel Spreadsheets

Relevant Experience

Client Solutions Administrator - Ricoh Canada January 2011 – August 2012

5520 Explorer Drive, Mississauga On L4W5L1Point of contact for both external and internal customers for the purpose of resolving customer inquiries and/or concerns quickly and efficiently via telephone, fax and emailSuccessfully diffuse upset customer situations regarding contracts, leases and a/rContributed to the collection of customer surveys, sales leads and lease expiries Complete ongoing training to stay abreast of product, service and policy changesEngage in training new personnel across Canada

Guest Service Agent- Delta Meadowvale Resort & Conference Centre April 2010–January 2011

6750 Mississauga Rd, Mississauga On L5N 2L3Ensured guest satisfaction and revenue optimization though check in, check out and attentive coordination or hotel servicesUp sell Hotel reservation bookings at every opportunityHandled credit card deposit authorization verification and guest room deposit transactionsEnsured to report any needed repairs or unsafe conditions to supervisorResponded to requests from guests, supervisors and/or management and followed up to ensure fulfilment

Extreme Fitness Feb 2010 – July 2012

635 Danforth Avenue M4K 1R2Sales Consultant effectively selling gym memberships over the phone Ensured exceptional customer satisfactionResponding to customer inquiries via phone and emailProvide high quality service while responding to incoming calls; ensure customer concerns are being handled properly

Office Administrator & Receptionist - International House of Music April 2006 – Jan 2010

161 Bay Street, Suite 2700, BCE Place, Toronto ON M5J 2S1Answered to inquiries on telephones and emails regarding availability and pricingSuccessfully organized appointments between employees and clientsAccepted and distributed messages and mail to proper departments and employeesResponsible for typing reports, memos and other correspondence

Education

Sheridan College

Advertising & Marketing Communications - Ontario College Diploma

Streetsville Secondary School

Ontario High School Completion - Diploma

Sept 09 – April 11

Sept 02 – June 2006

References Available Upon Request

Contact this candidate