Sales Customer Service
Resume:
Tyler Filipchuk
Calgary, AB T2Y 3R6
***************@*******.***
SUMMARY OF QUALIFICATIONS AND SKILLS
Extensive leadership and management experience. Exceptional people skills that allow for great client and colleague relationships.Problem solving and conflict resolution skills.Sales presentation and strategies experience.Knowledge of business operations and account management
EXPERIENCE
Owner/President August 2009 – Present
Bulldog Management & Consulting, Calgary AB
Support and train small businesses in: sales, marketing, advertising and management to grow profits. Excel in learning and applying various new business skills to assist companies in a wide range of industries.
Key Achievements:Sourcing of industrial and commercial properties for client expansion.Identifying business opportunities and coordinating meetings to build company relationships.Coordinating and working trade shows to build and expand company profile. Built and continue to manage client website.Developed Employment Agreement contract for commission pay and vacation break down.
Senior Sales Consultant May 2006 – July 2012 Spence Diamonds, Calgary AB
Looked after all client needs to provide an amazing diamond buying and customer service experience. Educated clients on the 4C’s of diamonds and help to select the ring and diamond the client will wear or surprise their significant other with. Trained new staff and recruit other consultants. Being the most senior and successful consultant, I was looked at as a role model. Handle and resolve customer complaints.
Key Achievements:#1 Company-Wide Sales Consultant in 2011 out of 41 consultants for total volume sales.Finish 2011 125% of budget, 3rd overall.Yearly quota of 1.5 million/year. Surpassed my quota for 4 consecutive years by an average of 15%Closing percentage of 50% + exceeding the corporate expectation of 40%Highest client follow-up, averaging over 50 calls per week. Company expectation of 30.
Store Manager October 2005 - April 2006
Radio Shack Canada, Calgary AB
Was responsible for hiring staff and opening 2 stores new in Calgary. Interviewing for management and sales staff. Handled all operations, including scheduling and payroll. Receiving and shipping of product. Training staff on sales and operating procedures. Dealt with escalated customer complaints.
Key Achievements: Led all stores in Canada in wireless sales by over 50%.Consistently ranked in the top 3 stores in Canada for total sales.
Store Manager/Sales Representative August 2003-October 2005
Wireless Wave, Calgary AB
Sales targets developed for staff and myself. Recruitment and training of staff to assemble the most successful teams possible. Travelled to both locations to help mitigate issues and develop teams.
Key Achievements:Increased wireless sales 2x, and accessory sales 3x over previous year when managing Eaton Centre location.Received President Club Award for top manager sales.
Sales Manager/Representative June 2000-August 2003
CompuSmart, Calgary AB
Ensure productivity and led the sales team in goal achievement. Conducted staff meetings every week. First line of contact for staff inquiries and customer service issues.
Key Achievements:Started with as a cashier and was promoted within 3 years to operations manager.Lead the first digital department to excel in sales of digital media and data storage equipment.
EDUCATION & TRAINING
Gold Star Selling - The Friedman GroupGIA (Gemological Institute of America) - Diamonds & Diamond Grading GraduateGIA (Gemological Institute of America) - Diamond Essentials GraduateDCA (Diamond Council of America) - Certified Diamontologist High School Diploma - Henry Wise Wood High School
References available upon request.
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