Engineer Information Technology

GRACIANO JACINTO ETRATA Jr. MBA, MIT

***** ********** *** * ********, MD 20620

Home: 931-***-**** t Mobile:931-***-**** t Email: ********@*****.***

CAREER SUMMARY

DOD Top Secret SSBI clearance previously held in February 201214+ years of increasingly diverse and complex computer and electronic repair experience.6+ years Network Security Technician in both military and civilian sectors in which I managed, setup and audited system resources and permissions.6+ years VTC Engineer/technician supporting our troops in both a classified and unclassified environment.Advanced working knowledge of Codian video bridges, Polycom MCU, Adtrans, Tandberg Management Server (TMS), IP Gateways, Gatekeepers, Border Controllers, Video Communications Server (VCS), and Video Communications Server (VCS) Expressway.Accomplished Team player who works well with all levels of personnel from operator to management. Graduated Summa Cum Laude BS Information Technology, Master of Information Technology with an emphasis in security and an MBA in management.. Able to travel up to 75% of the time.Adjunct Professor who enriches students minds on his free time.

TECHNICAL PROFICIENCIES

Platforms:

Tandberg Polycom MCU Adtrans UNIX Windows 9x/NT/2000/XP/2003 Linux Red Hat Sypris Kiv-19A KIV7M

Tools:

MS Active Directory, Symantec Antivirus MS Project Paradox Paint Shop Pro MS Visio Adobe Photoshop Adobe Flash Citrix Web Design MacAfee Antivirus Windows Messenger MS Office (Excel, PowerPoint, Access, Project, and Outlook) FrontPage

PROFESSIONAL EXPERIENCE

June 2012-Present

Media Engineer Durham, North CarolinaExceptional knowledge and experience with video conferencing concepts and systems related to Cisco TelePresence, Tandberg TelePresence Interoperability and Tandberg video conferencing, their infrastructure, end points and how they may be integrated into a larger digital media Strong oral, written and interpersonal communication skills, with specific strengths in communicating a range of project, functional and technical information to internal partners and external partners and end-users.

September 2011-February 2012

VTC Infrastructure Engineer Huntsville, ALSetup, monitored, and provided tier 3 level support to the video operations center (VSOC).Interacted with clients via Phone, email, over video and in person to resolve QOS issuesDeveloped and engineered audiovisual, video teleconference (VTC), and unified Communication solutions for the Missile Defense Agency (MDA)Developed, maintained, and supervised the development and maintenance of system engineering documents.

LOCKHEED MARTIN/ PAE May 2010- September 2011

System Engineer Doha, Qatar 1 of 3 VTC Technical Administrators supporting the United States Air Forces Central (USAFCENT) by providing VTC bridge support for the entire Southwest Asia Area of Responsibility (SWA AOR). For exemplary service as a system engineer during combat operations was awarded the Army Achievement Service medal for Civilian Service. An award rarely given to a contractor.Configured, and maintained enterprise Tandberg video teleconferencing network consisting of numerous 6000MXP endpoints and over (100) 1700MXP endpoint units. Subject-matter expertise on Tandberg Management System Software (TMS), Tandberg MPS 800 /200 video bridges, Gatekeepers (VCS Control), Border Controllers (VCS Expressway) AND the Atlas 890 ADTRAN. Acted as the single focal point and liaison to Defense Video Services - Global DISA (DVS-G) and the USCENTAF VTC Program Management Office (PMO). Developed and maintained a professional working relationship with DISA DVS Hub sites; Oversaw the overall operational, management, and health of VTC facilities and systems distributed throughout the AOR under USAFCENT control. Interfaced directly with all Air Force site Communication Squadron Commanders or appointed representatives and customers to provide feedback and identify corrective actions on local site equipment and assets. Provided 24 hour, 365 day availability for last minute, time sensitive connections. Worked over the phone with all levels of personnel to configure and troubleshoot VTC devices in a time critical manner. Conducted periodic inspections of the VTC Network using the Tandberg Management System (TMS); Provide monthly status of personnel accountability, VTC architecture, outage log, number of VTCs, and other pertinent information deemed necessary to the AFCENT VTC PMO; Coordinate USAFCENT emerging requirements with the USAFCENT VTC PMO for engineering planning and overall health of the USAFCENT VTC architecture; and maintain

current copy of VTC architecture diagrams.

September 2004-May 2010

VTC Technician Database Administrator/ Network Support/ CA,FL, and ALOperated various VTC systems to include Adtrans, Polycom, and Tandberg equip sets to ensure meeting continuity and Quality of Service.Scheduled, operated, and trouble shot both classified and unclassified VTC’sPlanned and orchestrated the build out of numerous high visibility VTC conference centers Awarded a Pride@ Boeing cash award equivalent to 30% of my pay for the successful planning, implementation, deployment and DISA certification of the Huntsville video operations classified and unclassified bridge.Operated and maintained the only DOD certified secure VTC digital/analog Bridge in Boeing supporting both internal and external customers.Performed routine administrative tasks for remote databases. Wrote ad-hoc queries to provide support for operational requirementsAdvanced knowledge and hands on experience troubleshooting and programming Tandberg, Polycom, and Adtran video systems.

October 2001-September 2004

Advanced Information Systems Security Technician Temecula, CACreated, modified, and set security permission on over 14000 security groups, file shares, distribution lists, and user’s profiles. Operated on a flawless operation concept.Maintained, updated and purchased software licenses and annual agreements for all 173 Guidant company sites around the world and the global sales force. Averaging $64,000 a month from third party vendors.Collected, evaluated, and published numerous audit reports with resolution summaries to ensure system resources are secure and that the organization remains in compliance with FDA regulations.

MILITARY EXPERIENCE

November 1987 – August 1995

TacFire Computer Operator/Repair Specialist Fort Carson, CO Managed 14 subordinates, covering six work sites. Trained, developed career planning, set performance goals, increased retention, and administered discipline goals.Supervised employees in performing component level maintenance on microcomputers by identifying defective hardware and software then replacing computer parts to lowest replaceable unitAdministrated tactical LAN systems using Mobile Subscriber Equipment (MSE), Single Channel Ground and Airborne Radio Systems, tactical satellite radios, UHF, VHF, and AM/FM radios all with secure capabilities.

TEACHING EXPERIENCE

August 2004-Present

Institute of higher learning Online (main campus Phoenix, AZ)

Online Adjunct ProfessorFacilitated 20+ courses.Resolved course issues and sent resolution summaries to management.Responsible for course delivery in the of Business Management and Information Technology departmentsConducted weekly evaluations of course conduct and student submissionsHeld weekly teleconference meetings with students.

October 2010-Present

Institute of higher learning Online (main campus Tampa, FL)

Online Adjunct ProfessorFacilitated 11+ coursesAttended faculty development courses which improved the environment and quality of teaching for students. Responsible for course delivery in the of Business Management department .Conducted weekly evaluations of course conduct and student submissions.

June 20007-Feb 2009

Institute of higher learning Online (Colorado Springs, Co)

Online Adjunct ProfessorFacilitated 25+ coursesAttended faculty development courses which improved the environment and quality of teaching for students. Responsible for course delivery in the of Information Technology department. .Conducted web seminars twice weekly to peers and students.Conducted weekly evaluations of course conduct and student submissions.

EDUCATION

Master Business Administration - February 2006

American InterContinental University 3.5 GPA Hoffman Estates, IL

MaSTER of Information Technology October 2004

American InterContinental University, Emphasis in IT security 4.0 GPA Hoffman Estates, IL

Bachelor of Information Technology November 2003

American InterContinental University, graduated 3.9 GPA Summa Cum Laude Hoffman Estates, IL

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