Customer Service Manager
Resume:
Matthew G. Walter
**** ******** **** **** **** Mountain, GA 31822
**********@*****.***
Objective: Recent college graduate looking for the opportunity to utilize and apply the knowledge of business operations, finance and consumer behavior in either a management, or financial position, for a well-respected company.
Education:
Bachelor of Arts in Economics January 2009- May 2012
Indiana University of Pennsylvania. Cumulative GPA: 3.11
Key courses:
Work Experience:
Shift Manager, Aarsand Management, LLC. January 2011-August 2012
Indiana, PennsylvaniaManaged and supervised a team of 3-8 persons at a timeEnsured customer satisfaction in a timely mannerAdhered to and monitored cash control policies and proceduresExecuted positional training and cross trainingInitiated corrective action as appropriateKnowledge of state, local and federal labor lawsDemonstrated recordkeeping and organizational skills Implemented, monitored and reinforced food safety standards and procedures Effectively used critical thinking and problem solving skills
Manager and Locksmith Apprentice, Affordable Lock and Safe. May 2007-May 2012
Stroudsburg, PennsylvaniaProvided business optimization support/basic business analysisAssisted in developing strong customer relations Installed and repaired home and corporate security hardwarePerformed a variety of administrative duties
Grill Cook/Student Worker, Aramark. February 2009-November 2010 Indiana, PennsylvaniaFocused on customer service in a fast paced, team-oriented environment Followed food safety standards and procedures while preparing food
Attributes and Skills: Proficient use of Microsoft Word, Excel, and PowerPointComprehension of regression and statistical analysis implementation Efficient multi-tasking abilitiesConsumer understanding, as well as, friendly and efficient customer handling Critical thinking and problem solving
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