.Net Customer Service Developer Business Technical Support

SRI V. ABBAI

**, ****** *****, *******, ******.

Phone: 416-***-****

Email: **************@*****.***

OBJECTIVES

To use my skills in the best possible way for achieving the company's goals and to keep up with the cutting edge of technologies.

CORE COMPETENCIESExperienced in developing solutions using .NET Framework 4.0/3.5/3.0/2.0/1.1, C#, ASP.NET, AJAX, Web Services, Windows Forms, ADO.Net, VB.NET, XML technologies and Silverlight 4.Created project Template and functionality Mockup’s using Visio and BalsamiqExperienced in Database programming, performance tuning, data model analysis, data migration, Importing custom Reports to Excel.Have hands-On experience in creating Database,Creating tables,Stored procedure,Views,Functions,Triggers as per business requirement.Designed webpages using Adobe Photoshop, Dreamweaver, macromedia flash and handled Web publishing task.Good communication and inter-personal skills.Excellent analytical, communication, interpersonal and decision making skills and is well motivated to rapidly acquire new skills on the job.

TECHNICAL SKILLS

Programming Technologies: Visual Studio 2003/2005/2008/2010, .NET Framework 4.0/3.5/3.0/2.0/1.1, ASP.Net,C#.net, VB.NET, Silverlight 4.0,SQL Server 2008/2005/2002/2000,T-Sql,SSRS,SSIS,SSAS

Web Technologies: ASP.NET 4.0/3.5/3.0/2.0/1.1, AJAX, ADO.NET, Web Services, XML, DHTML, JavaScript, VBScript, CSS,Silverlight 4.0, IIS 5.0/6.0/7.0.

Operating System: UNIX, Windows 7, Windows Vista, Windows 2003, Windows 2K Server, Windows XP Professional, Windows 9x and Active Directory,MS DOS.

Technical: Exchange, UNIX, TCP/IP, LAN, DNS/DHCP Configuration, POP3, RAID, FTP, VMWare, SMTP, RAID, Remote & Exchange Server Configuration, Data Backup & IIS,Preventative maintenance.

Software: MS-Office, Word, Excel, Access, PowerPoint, Microsoft SharePoint, Microsoft Project, Word Perfect,Visio

Database: PL/SQL, SQL Server 2000 / 2002 / 2005/2008,T-Sql,Oracle 8i,9i, MS Access.

PROFESSIONAL EXPERIENCE

York University Contract (Current)

eLearning Programmer

Extensively involved in subject matter experts to determine project requirements, goals and deliverables.Created project Template and functionality Mockup’s using Visio and Balsamiq.Involved in Developing database driven, interactive, multimedia eLearning environment application for teaching and learning based on industry best practices and the goals of the project team.Developed application based Visio mockups for Presentation and demonstrated the functionality of the application to project team.Extensively developed Silverlight 4.0 Pivot Viewer application using LINQ-SQL.Created Stored Procedures,Functions,Views,Triggers as per business requirement.Developed Webpages using ASP.Net 4.0,HTML.,AJAX,CSS based on SDLC methodologies.

Technologies: Visual Studio 2010,ASP.Net 4.0, C#.net,CSS,Ajax,WebServices,Silverlight 4,Silverlight Pivot Viewer,Team, Sql Server 2008, HTML, XML, Javascript.,LINQ-SQL.

Maternity Leave Mar 2010 – Mar 2011

Torstaff Personnel Freelance (Apr 2009 – Feb 2010)

Web Developer and SupportImplemented .Net SDLC methodologies as per client requirement. Full-fledged involvement in development, design, integration, implementation of website.Created Stored Procedures and SQL tables as per business requirements.Identified and Analyed Business /client project requirement and solved business issues for high productivity and user friendly.implemented Business objects as required for effective high productivity.Maintained & optimized SQL database for high performance.Created consistent application through hand-coded HTML, CSS and JavaScript.Analyzed, designed and coded using ASP.Net 3.5, ADO.Net, C#, SQL Server 2005 .Worked with data from an ASP.NET web application using a tiered application architecture handling DAL- and BLL-Level Exceptions.Created Microsoft Sqlserver Reporting Services as per business requirement.Designed and Developed webpage using Microsoft DLL Components as per business need.

Website : WWW.Torstaff.com

Technologies : Visual Studio 2008, ASP.NET 3.5, C#, CSS, MS SQL 2005, ADO.NET, SSRS,Adobe Photoshop, Adobe DreamWeaver, Macromedia, Windows XP, Javascript.,MS Access.

Talcura Inc. (Contract) June 2008 – Mar 2009

Web Developer and Support

As an ASP.NET/SQL Server Developer team member, responsibilities included: Designed & Developed Components using C#.NET, ADO.NET.Created new and modified existing stored procedures according to Business need. Developed methods and classes to implement code-behind logic to connect to the databaseUtilized ASP.NET controls, user controls, DHTML, CSS on .Net Projects.Created Stored Procedure using SQL Server 2005 as per business requirements.Developed ASP and ASP.NET pages to meet the business needs and also involved in replace ASP

pages with redesigned ASP.NET pages.Implemented solutions for critical issues & utilized ADO.NET objects for Database interactions.Extensively involved in Unit testing and preparing System Test PlanFixed coding functionality errors and implemented code optimization.Involved testing for the performance evaluation of developed C# .NET Forms.

Technologies : Visual Studio 2008, ASP.NET 3.5, C#, CSS, MS SQL 2005, ADO.NET, DAL, BLL, Adobe Photoshop, Windows Vista.

IBM Canada (Contract) Jan 2008 – March 2008

System AnalystExtensively provided support on lotus notes Installation and troubleshooting and have widely used Lotus / Lotus Smart Suite for addressing the needs of both enterprise and individual users.Provided high standard of desktop, laptop troubleshoot and VPN Connectivity Issues and AT&T clients.Created tickets using Tivoli Ticketing System, HP Open View and handled Severity issues.Handled Active Directory User profile management including password reset. Involved in Mainframe (Wins, Atlas) password reset and applications – Manage Now, Etime and HOT Id.Implemented AT&T PIN Reset, PIN validation, Token Authentication and Temporary passcode creation.Trained by IBM professionals to meet the high standard of security and clients application requirements.Installing, configuring and troubleshooting Lotus Notes Domino Server and Sametime Instant messaging.Proficiency in working on Citrix Metaframe interface for FFIC and Allianz Life Insurance clients.

Volt Information Inc. (Fulltime) Dec 2006 – March 2007

Microsoft Vista Technical Support RepresentativeProficiency to solve the major ticket items (Setup, configuration, connectivity, remote assist & Errors).Provided technical support for and general advice in response to queries from clients and staff.Invented speedy recovery procedures based on Microsoft technology & implemented in critical scenario.Ensured all tickets received are reviewed, logged and resolved at high customer satisfaction.Trained by Microsoft professionals to handle high sophisticated technical issues at high caliber.Maintained the Issues/Activities are updated on a daily basis in the Microsoft CAP ticketing System.Provided excellent customer support and attained customer satisfaction with large call volumes.

Teleperformance Canada (Contract) Nov 2006 – Dec 2006

Bell Customer Service RepresentativeProficiency in excellent Bell telephone customer support with large call volumes.Maintained good rapport with Bell customer & attained high customer satisfaction.Handled irate customer and maintained efficient customer service.Trained by Bell certified professionals to handle highly sophisticated technical issues at high caliber.

Neyveli Lignite Corporation (Central Govt. India) (Full time) June 2002 – May 2005

Technical Support / Application Developer

Technical SupportDesktop support for the large setup analyzed problem & provided effective onsite & telephony technical support.Provided technical support for level 1 & 2 and general advice in response to queries from clients and staff.Ensured all tickets received are reviewed, logged and resolved at high customer satisfactionDone OS image using Ghost disk imaging and WIM / Imagex commands according to business application needs.Proficiency in configuring & troubleshooting PC, NT, 2003 / XP, LAN / WAN.Experienced in configuring RAID Controllers, Anti spam, firewall, wireless routers and setting up

automatic backup.Provided adequate network & hardware security, backup, disaster recovery processed and maintained.

Application DeveloperDeveloped VB,C,C++ Windows Applications and SQL database updates as per client requirements Developed Windows Application using VB.Net and C#.Net As per Client Requirements.Created database and tables in Oracle 8i,MS Access and utilized ADO.NET objects for Database interactions.

Certified Course

Microsoft.Net, Software Technology Groups (Microsoft Golden Certified Institute) Oct 2005-Jan 2006

Professional Education

Masters Degree in Information Technology & Management, SSM College of Engineering 2000-2002.

Bachelor in Computer Science, Jawahar Science College, 1997-2000.

Reference will be provided upon request.

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