Quality Control Customer Service

Joseph G. Duncan Jr.**** Sunset Blvd.Apt. *GPhone: 912-506-7037E-mail: ***************@*****.***

QUALIFICATIONS~ Computer Systems Operator ~ Maintenance Scheduler ~ Correctional Officer ~ Customer Service~Dedicated team player who gains immense satisfaction from a job well-done. Well-organized self-starter who holds himself to very high standards. Able to work independently or with minimal supervision in a team environment and able to interact daily with management and technical personnel. Holds active Top Secret/SCI Clearance. Possesses comprehensive experience in all office functions, including: Security Clearance: Top Secret/Sensitive Compartmentalized Information (TS/SCI)Security Clearance Expiration: April, 2010Polygraph: NoneWilling to relocate: YesCareer Level: Mid-Level Career (8+ yrs experience) Environments: Windows Clients (98/NT/2000/XP); Windows Servers (NT 4.0/2000/2003) Servers: Exchange Server (5.5/2000/2003) Applications: Norton Anti-Virus, TCP/IP, Automated Message Handling System, CISCO, Defense Message System, LANS/WANS, Symantec Ghost, Comprehensive Engine Management System (CEMS), Core Automated Maintenance Systems (CAMS) Technical proficiency in MS Office, Word, PowerPoint, Excel, Access, and Outlook. Types 55 wpm; expertise in multi-line telephone systems, scanners, faxes, and copiers. Troubleshoots basic hardware and software computer problems. PROFESSIONAL EXPERIENCEUNITED STATES CENSUS BUREAU, Baxley, GAEnumerator/Quality Control (March 2009 - April 2011) Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions.SNF HOLDING COMPANY, Chemtall Chemical Plant, Riceboro, GAProduction Operator (April 2006 - May 2008) Properly Package and Ship Water-Soluble Polymers. Properly Trained, Licensed, and Certified to Operate Forklifts. Properly Trained and Certified to Fill Propane Dispensers. Able To Follow Detailed Operating Procedures. Properly Trained on Modern Production Equipment and Computer Systems. Properly Trained in Emergency Response Procedures. Efficiently Trained in Fire Protection. Properly Trained Using Personal Protective Equipment.UNITED STATES AIR FORCE (Guard), Brunswick, GAComputer Systems Operator (April 2004 - April 2007) Serve as a TAC WAN/LAN Technician Directing functional and operational testing of new DMS products, ensuring system integrity, confirming advertised functionality, and evaluating the benefits to the Air Force messaging community. Providing safe and convenient communication to customers worldwide. Design laboratory network environments to emulate operational base configurations.GEORGIA DEPARTMENT OF CORRECTIONS, Smith State Prison/Glennville, GACorrectional Officer (January 2005 - November 2005) Supervising inmates in housing units. Maintain master inmate location counts; setup and receive inmate counts and participate in search of inmate recreation, work areas, and housing units to control contraband. Making periodic patrols either inside or outside of the institution to ensure security and integrity of the institution. Maintain control and discipline including use of physical restraint and restraining devices. Monitor, supervise and screen inmates’ visitor traffic. Maintain record of equipment, supplies and other items. Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures.UNITED STATES AIR FORCE (Active Duty), Beale AFB, CAEquipment Maintenance Scheduler (June 1999 - October 2003) Scheduled and maintained inspections for all company equipment. Provided daily, monthly, and annual reports to senior leadership. Accurately and expediently processed equipment during deployment. Receiving and processing incoming reports and messages. Storing data; assisting in the marking and destruction of classified materials. Maintained time changes for aircraft. Processed automated suspenses. Scheduled time change and compliance technical order meeting. Performed pre-dock and post-dock inspections.EDUCATION & TRAINING Wayne County High School, General Studies, Georgia 1999 Everest University, Computer Information Science (Associates Degree), Graduated on July 10, 2011Additional Training Keesler AFB Technical School (Computer Systems Operator) February 2006 Basic Correctional Officer Training, Georgia 2005 Awarded Logistic Support Professional of the Year in 2000 Sheppard AFB Technical School (Maintenance Scheduling) August 1999 Received Air Force Achievement Medal REFERENCES AVAILABLE UPON REQUEST*Available to work immediately.