High School Customer Service

Anita Fithian

Email: ********@*********.***

Address:

City: Gallatin

State: TN

Zip: 37066

Country: USA

Phone: 504-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Competent an d equipped with solid time management and interpersonal skills. Seeking an entry level position in the b usiness field.

Educational Background:

High School Dipolma from American Military University, WV 1/2001 to 12/2012 (Information Systems Security)

High School Dipolma from Trevecca Nazarene University, WV 1/2001 to 12/2012

High School Dipolma from Gallatin High School, WV 1/2001 to 12/2012

Job History / Details:

Career Focus

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Competent and equipped with solid time management and interpersonal skills. Seeking an entry level position in the business field.

Core Qualifications

Strong knowledge of computers.

Critical thinker

Excellent research skills

Microsoft Word, Excel, PowerPoint

Professional demeanor

Learns quickly

Enjoys talking with people.

Self-motivated

Customer-oriented

Collaborative

Strong analytical skills

Information security

Excellent problem solving skills

Education and Training

2013 American Military University,

Bachelor of Science Information Systems Security

Coursework in Information Technology and Information Security. Currently enrolled.

Trevecca Nazarene University Nashville, Tennessee

Bachelor of Science Biology

Completed three years. 3.4 GPA. Coursework in Biology, Chemistry, Genetics.

2006 Gallatin High School Gallatin, Tennessee

Honors

Member of Youth Alive and Free, Tobacco Coalition, Choir, Women's Ensemble. 3.8 GPA. Graduated 31/276. National Honors Society.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Increased office organization by developing more efficient filing system and customer database protocols.Patient Care

Delivered compassionate care that exceeded hospital requirements.

Successfully provided quality care to 10-15 patients in Nursing Home.

Documentation

Ensured charting accuracy through precise documentation.

Living Assistance

Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

Work Experience

August 2012 to 12/4/2012 12:00:00 AM

Louisiana Army National Guard Alexandria, Louisiana

Information Technology Specialist (Enlisted, E4)

Troubleshooted and resolved web application issues escalated from customer support and other departments. Managed Local Area Networks. Installed, configured, and troubleshooted Operating Systems, Routers, Switches, and Workstations. Maintained knowledge of basic security and implemented security fundamentals in a day to day work environment.

March 2009 to August 2012

Army National Guard Nashville, Tennessee

Financial Management Specialist

Developed and implemented efficient accounting, financial and operational systems. Handled soldiers pay and pay inquiries.

February 2012 to October 2012

Jean Lafitte House New Orleans, Lousiana

Office Assistant

Issued room keys and escort instructions to bellhops.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.

March 2012 to September 2012

Woldenburg Village New Orleans, Louisiana

Certified Nurses Aide

Assisted patients with multiple chronic diagnoses, including COPD and asthma.Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.Monitored patients with acute conditions.Maintained patient privacy and confidential patient information.Obtained vitals for a floor of 10-15 patients per shift.Provided quality nursing care in accordance with resident care policies and procedures.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.

April 2011 to February 2012

NHC Healthcare Murfreesboro, Tennessee

Certified Nurses Aide

Assisted patients with multiple chronic diagnoses, including COPD and asthma.Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.Monitored patients with acute conditions.Maintained patient privacy and confidential patient information.Obtained vitals for a floor of 10-15 patients per shift.Provided quality nursing care in accordance with resident care policies and procedures.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.

Certifications

Certified Nurses Aide

Military Experience

to

Army National Guard, Nashville, Tennessee

Soldier

References

Elizabeth Willbanks, Friend

Phone: 615-***-****

Email:

Derek Friedman, Manager

Jean Lafitte House

Office: 702-***-****

Email:

(former supervisor)

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