Customer Service Manager

Kimberly Davis

Email: *********@********.***

Address: ***** ***** *******, #***

City: Westland

State: MI

Zip: 48185

Country: USA

Phone: 734-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Organizational skills

Schedule management

Staff motivation

Attention to detail

Meets/exceeds goals

Client relations

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use

Reporting

Maintained status reports to provide management with updated information for cash flow requirements, vendor payments and new client credit approvals

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document Operations

Collaborated with office/warehouse teams/ and departments to ensure smooth work flow and efficient organization operations

Professional Experience

Trilogiq USA Corporation February 2006 to October 2012

Accounts Receivable Specialist / Human Resource Specialist

Livonia, MI

Executed accounts receivable reporting enhancements and reconciliation procedures

$2.8K open receivables - 6% / 4% goal of 16+ days past due date, maintained and exceeded goal to consistent 4% / 2%

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions

Addressed and resolved non-routine, complex and unexpected variances

Maintained confidential information, such as pay rates, bonus targets and pay grades

Created company's first employee manual including training and development, tracking of all local and off-site employees

Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development

Trilogiq USA Corporation April 2008 to November 2010

Office Manager

Livonia, MI

Oversaw daily office operations for office/sales staff of 12 employees

Reduced overhead by taking on more responsibility with creative and administrative projects, reducing insurance benefits premiums by $80,000 per year

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols

Integrated Software Systems November 1989 to August 2001

Office Manager

Farmington Hills, MI

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development

Maintained computerized inventory of all parts, supplies and products

Scheduled service, support and installations for technicians

Organized all company functions for clients and employees

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands

Education

Oakland Community College

Accounting / Business Administration

Farmington Hills, MI, USA

Contact this candidate