Customer Service Manager
Resume:
.
David
AlmarazMotivated hard worker with an eye for details and great sales skills
David A. Almaraz
Flagstaff, AZ 86004
*******@*****.***
Education
Certified Nursing Assistant (AZ)
Registration Number: CNA1000032258
Expires 8/31/2013
Registered Nurse
Yavapai Community College
In Progress
AZ DPS Level One Fingerprint Clearance Card
Card Number: 2A05738493
Expires: 02/17/2018
Northland Preparatory Academy,
Flagstaff, AZ May 2001
Work
Experience
Southwest Windpower
SkyStream 3.7 Lead
Oversee production of SkyStream 3.7 wind turbines, ordering materials, fabricating build schedules, created companywide production tracking database, training new employees, through hole soldering of PCB's, Oracle EBS inventory control, troubleshooting units that have problems at final tester, Leading team of workers to exceed production and scrap goals.
03/10-current
Second Chance Center for Animals
Facilities Manager
Maintained integrity of 10 acre parcel and main facility grounds including facility repairs. Assisted the veterinarian team with animal rescues. Developed an emergency response plan for domestic animals and livestock for Coconino County disaster planning committee. Assisted with animal husbandry and adoption counseling when necessary. Maintained facility vehicle fleet. Completed end of life animal preparation.
05/08-02/10
Talkabout Wireless
Assistant Manager
Assisted manager with basic management duties including ordering of supplies, opening and closing duties, and training of new employees. Direct sales of Alltel brand wireless communication devices. Provided customer service to existing Alltel customers. Presidents club award for sales and service. Consistently the leading sales associate company wide.
08/06-05/08
ST Microelectronics
Manufacturing Lead HIVAC
Lead tech for 12 person production group in class III paperless cleanroom. Monitoring a variety of metal implanting and ultraviolet baking tools. Coaching and mentoring of coworkers to help increase production speed and throughput. Consistently a leader in WIP processing company wide. Assisted HIVAC manager with delegation of work flow and employee cross training. Never scrapped any wafers.
08/05-08/06
AzMex Restaurant
Store Manager
Oversaw all aspects of daily business function including opening and closing of the store, inventory control, employee scheduling, daily special offerings based on inventory holdings, training of employees, daily goal meetings with employees, QuickBooks data entry. Design of menus for both general public consumers as well as charter school contracts. Meeting with prospective clients for catering opportunities. Developed custom food menus for ethnic catered events. Set up and tear down of catering events. Store front became self-supporting and profitable after 3 months in an extremely high turnover area with no public advertising campaign.
05/02-08/05
Safeway
Delicatessen Department Manager
Managed a team of workers to provide superior customer service while controlling shrink categories for deli goods. Mentoring employees to improve customer service skills and understanding. Setting displays to follow planning from regional manager. Quarterly complete inventory counting. Daily goal meetings with employees as well as with upper management. Preparation of hot service foods, cold cuts, and specialty items. Creating signage to attract customers and increase sales for deli area.
8/00-06/02
References
Luke Jacobsen, DDS 928-***-****
Kristopher Davis, Manager AT&T Mobility 928-***-****
Jessica Lewerke, LMSW 320-***-****
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