High School Manager

Laura Robson

Email: ********@*********.***

Address:

City: Ilion

State: NY

Zip: 13357

Country: USA

Phone: 315-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a results-focused management professional offering 4 years of tax office progressive leadership experience;Transforming high-potential staff into outstanding leaders.

Educational Background:

High School Dipolma from Mohawk Valley Community College, Utica NY 1/2001 to 12/2012 (Accounting)

High School Dipolma from H&R Block Tax Institution, Utica NY 1/2001 to 12/2012

High School Dipolma from Mohawk Valley Community College, Utica NY 1/2001 to 12/2012

Job History / Details:

Executive Summary

I am a results-focused management professional offering 4 years of tax office progressive leadership experience;Transforming high-potential staff into outstanding leaders.

Core Qualifications

Operations management

Staff development

Cross-functional team management

Staff training

Supervision and training

Skilled negotiator

Sound judgment

Computer-savvy

Preparing individual tax returns

Resolving IRS conflicts

Increasing office profitability

Client experience enhancement

Master marketing plan developer and executioner

Professional Experience

January 2008 to April 2012

H&R Block Syracuse, New York

Office Manager and Tax Associate

Developed and executed a office level marketing plan which generated yearly increases of twenty percent volume growth and five to ten percent profitability.

Perfected the client experience to increase new and prior client retention to 93 percentage .

Built a lasting team working environment by engaging and developing talent to support a associate retention of 100 percentage .

Trained and supported associates to build and execute individual marketing plans to generate increased personal profitability and retention.

Education

2007 H&R Block Tax Institution Whitesboro, New York

Internal Revenue Service Preparer Tax Identification Number Tax Preparation

Internal Revenue Code

2012 H&R Block Tax Institution Whitesboro, New York

Registered Tax Return Preparer Tax Preparation

Taxpayer services with representation rights for clients before the Internal Revenue Service.

Institution

2012 Mohawk Valley Community College Utica, New York

Associate of Applied Science Accounting

Coursework in Business Administration and Finance

Affiliations

Mohawk Valley Chamber of Commerce

Child Development Policy Representative

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