Manager General
Resume:
Michael Miller
Email: ********@************.***
Address:
City: Springfield
State: PA
Zip: 19064
Country: USA
Phone: 610-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Educational Background:
High School Dipolma from Widener University, Chester PA 1/2001 to 5/2005 (Psychology)
Job History / Details:
Executive Summary
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Core Qualifications
ServSafe certified
P&L Management
Policy/program implementation
Staff training/development
Employee scheduling
Cross-functional team management
Start-Ups and Acquisitions
Consistently meet goals
Professional Experience
April 2012 to Current
Qdoba Mexican Grill Philadelphia, Pa
General Manager
Self trained in all areas of restaurant both FOH & BOH, systems and company policies.
Hired and trained numerous cashiers, cooks and servers.
Motivated staff to be involved in all new roll outs implemented.
Delegated all catering to insure top quality food and service.
Consistently meets food, labor and all controllable line items on P&L.
March 2008 to July 2010
Arby's Restaurant Group Springfield, Pa.
General Manager
Recruited to revitalize a restaurant that had been in an annual loss situation. Reduced losses the first year that amounted to a $300 thousand turn-around in year two.
Took over day-today management including staffing, training, scheduling, purchasing, cost control, advertising & marketing (POP), maintenance, systems and customer relations.
Staffed and trained several assistant and shift managers and numerous team members in high-speed service dinning.
Executed all systems daily to insure a clean, organized restaurant, prepared to deliver quality food, fast and friendly.
Implemented company goals and systems in most restaurants in district through training, profit hunts and follow ups.
Consistently attained the restaurant's annual operating plan.
This site was constantly the number one most profitable restaurants in the area, district, region and top 5 in company.
Won numerous awards for P&L results, innovation, teamwork and working hard.
December 2006 to March 2008
Pizza U Newark, De.
General Manager
Took over day-to-day management including staffing, training, purchasing, cost control, facilities, maintenance, advertising, customer relations, marketing and menu development.
Participated in the concept and design of a low-fat menu.
Staffed and trained several assistant managers and numerous drivers and kitchen employees in high-speed service dinning.
Reduced labor and cost of goods sold by 15 percentage .
Consistently ran low-labor costs throughout seasonal highs and lows.
Carried out a demographic study that pin pointed the restaurants market.
Analyzed and upgraded kitchen equipment.
This site was consistently the number one most profitable restaurants in the company.
December 2007 to February 2008
Tampa Bar De Ze Sovata, Transylvania
Supervisor
Experienced Romanian business and social norms in the hotel and restaurant industry.
Participated in the inventory and ordering processes, costumer hospitality and services, hotel room booking, cleaning and maintenance, catering, cooking and supervision of staff on a daily basis.
December 2004 to December 2006
Charlie Brown Steakhouse Springfield, Pa.
Manager
Coordinating entire stations and communicating with front-and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations; processing guest orders to ensure that all items are prepared properly and in a timely basis.
Ensure all operation tools are completed to standard (line check, weigh ins, other checklist).
Ensure proper set up or close down of the entire restaurant including salad line, oven line, catering and prep areas.
Ensure staffing levels are appropriate for each shift. Support sales efforts and general business transactions by developing courteous and productive relationships costumers. Handle front-of-the-house POS systems.
Ensure all food and beverage products are prepared according to specifications at all times.
May 2003 to December 2005
Ruby Tuesday Media, Pa.
Shift Manager/Server
Great knowledge of principles and processes for providing customer and personal services.
Remarkable ability talking to others to convey information effectively.
Exceptional ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Strong sense of being aware of other peoples' reactions and understanding why they react as they do.
Great sense of adjusting actions in relation to others' actions.
Immense ability to communicate information and ideas in speaking so others will understand. In-depth ability to speak clearly so others can understand.
Great people management skills with the ability to train and develop others.
Education
Widener University Chester, Pa.
Psychology
Relevant coursework: Personality, Cognition, Statistics, Counseling, Intro to Criminal Justice & Hospitality.
Pennsylvania Coalition against abuse certificate of training course on assault services.
Co-founder and vice president of Widener University's Abuse Awareness Protection and support.
Developed lesson plans. Assisted in promotion and publicity of special events.
Drafted press releases and speeches.
Maintained media relations
Created direct mail lists.
Coordinated special events and promotions.
Lectured graduate courses on assault.
Affiliations
Member, Food and Safety Administration (2007 - Present)
Member, City of Springfield Police Association (2007 - Present)
Certifications
ServSafe Certified
Alcohol Safety permit
Additional Information
Efficient in MS Word, Excel, Power Point, MS Office XP spreadsheets, Internet, e-mail and Restaurant Industry Systems.
Contact this candidate